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August 2023 by michael Bishop
Absolutely amazing customer service and product knowledge. I have owned Movados for a very long time. The work and precision is excellent. The Workman ship and the value in price is unbeatable. I had a broken pin in esperanza Movado and he was able to pull it out and re-drill (with my permission) and add a new pin at a fraction on the coast. Also set me up with a new battery. Super smart and knowledgeable. Id recommend over any other watch store that just wants to charge a lot more and you don't know what your getting. My business will all always be with Master Jewelers as they continue to be a pleasure to work with. Thank you
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July 2023 by Eric & Marissa Rudquist
I am delighted to share my remarkable experience with Master Jewelers. When my now wife and I decided to embark on the journey of designing our engagement rings, we knew we wanted something truly unique and special. From the moment we stepped into Master Jewelers, we were greeted with warm smiles and an unwavering dedication to helping us bring our vision to life.Bernie at Master Jewelers proved to be an invaluable resource throughout the entire process. He patiently listened to our ideas, taking the time to understand our preferences, lifestyle, and budget. His expertise and guidance was instrumental in translating our concepts into breathtaking designs. His attention to detail and commitment to capturing our individuality resulted in rings that surpassed our expectations.What truly sets Master Jewelers apart is the level of personalized service we received. The staff treated us like family, ensuring that every interaction was friendly, warm, and attentive. They fostered an environment where we felt comfortable expressing our thoughts and asking questions. Their genuine passion for jewelry and their commitment to customer satisfaction shone through in every interaction, making the experience both enjoyable and stress-free.The craftsmanship and quality of the rings we received from Master Jewelers are nothing short of exceptional. Each ring was meticulously crafted with precision and artistry, showcasing the finest attention to detail. The use of high-quality materials and the flawless execution of the designs further underscored the skill and dedication of the Master Jewelers team.In conclusion, our journey with Master Jewelers was an absolute delight. Their friendly and knowledgeable staff, combined with their ability to transform our ideas into stunning, one-of-a-kind rings, surpassed all our expectations. We wholeheartedly recommend Master Jewelers to anyone seeking personalized designs, exceptional craftsmanship, and an outstanding customer experience. They are more than a jewelry company; they are true artisans dedicated to creating timeless treasures.
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July 2023 by Akhil Nehra
Recently purchased an expensive luxury watch and needed help getting the band resized. Called around town including Lasker Jewler simply asking for a sizing, and was rudely told by a lady who answered the phone that unless I purchased my watch at Lasker they were not willing to help me out. Mind you, most places charge $30 to resize a watch band, whether or not you bought it from there or not. Called over to Master Jewelers and the lady who answered the phone was polite and helpful. Asked me to bring in my watch and they would see what they could do for me. Ended up bringing it in and not only were they personable, Bernie went above and beyond to make sure it was done right! So personable he didn't even want to charge to adjust the band after I mentioned how Lasker Jewler acted. True professionalism and character! Highly recommend them to anyone looking for jewelry repairs!!
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June 2023 by Janis Qualey-Fisher
We went into Master Jewelers for the first time yesterday and I felt compelled to write a review about our experience. It will be our jeweler from now on. The women who helped us was accommodating, pleasant and just plain impressive. The Master Jeweler is exceptional and a true talented artist. I am anxious to have a piece made especially for me. It was a wonderful experience. I highly recommend this shop, you won’t be disappointed.
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June 2023 by Abbey P
This place is incredible. Bernie can truly create anything you have in mind. My husband and I designed my wedding ring with Bernie and he created a stunning one of a kind piece that was exactly what we wanted.A few years later I came in with a stone that I wanted to set into a necklace. Not only did I receive the same incredible service, but everyone remembered me by name, my husband, and even our professions. It's hard to find personal, quality service like that and I'm thankful that Master Jewelers is in our area!
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April 2023 by Amanda Schmidt
Today, I walked in looking for a spacer for my ring. (It is too big but haven’t sent in to get resized yet) I had been to Zales and had it clean and inspected as that is where we purchased from. They did not have another spacer to put on. I had bought a cheap rubber ones at Claire’s, but didn’t love the feel. Master Jewelers were very welcoming as I walked in. Helped me right on the spot, and made sure it was the right fit. I intend to go back as they do all resizing and soldering in store without sending out to be done. Thank you Bernie for your help!
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March 2023 by Scott Oberg
Had a watch from my father that was no longer working. Reached out to a watch repair person that had been doing it for decades. He told me he retired and suggested seeing Bernie at Master Jewelers. I stopped in and explained it wasn’t a super expensive watch so I didn’t want to end up spending more than the watch cost to repair it.They charged $25 to replace the battery and take a link out. That was likely the best case scenario. They were super friendly and efficient. Now I have a new person to trust in the jewelry industry. Thanks again!
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March 2023 by Crystal Renken
The folks at Master Jewelers are wonderful to work with. Have stopped in twice in the last 2 months for jewelry repair jobs, and have received speedy and quality service with a smile. I'll definitely be back with any jewelry needs!
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December 2022 by Lydia Rahman
Bernie and his team do incredible work. They truly care about their clients and provide them with the best service. Bernie artfully crafted both my engagement ring and wedding band. They both turned out perfectly and even better than I could have imagined. He was able to include some family diamonds in my wedding band and was flexible in making sure the design was exactly what I was looking for. My husband and I have had such a great experience at Master Jeweler and will definitely revisit it in the future!
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December 2022 by Tatiana Apaza
The service here was absolutely fantastic. We needed my ring resized and fused to my wedding band, we were on a time crunch and needed it done within a few days. Master Jewelers got it done in a single day and my ring looks perfect. We are so grateful we chose to go with Master Jewelers for our wedding rings, we highly recommend choosing their services!
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December 2022 by Tatiana Alexandra
The service here was absolutely fantastic. We needed my ring resized and fused to my wedding band, we were on a time crunch and needed it done within a few days. Master Jewelers got it done in a single day and my ring looks perfect. We are so grateful we chose to go with Master Jewelers for our wedding rings, we highly recommend choosing their services!
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December 2022 by Jessica Westphal
Bernie is a talented jeweler, but more than that, he goes way above and beyond for his customers. After my husband passed, I tried to have Rochester Lapidary engrave the image of his fingerprint on a ring. They clearly didn't listen to what I was asking for and I was concerned the ring was ruined. I went to Bernie, and he treated me like family. He fixed the damage, and took time to make sure he knew what I wanted before etching anything on the ring. It's an absolutely wonderful reminder of my husband, and of how much people can care. What a rare business!!!
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December 2022 by Stacy Proctor
Lovely people! After a Horrible experience with Lasker Jewelers destroying my engagement ring, I brought it to Master Jewelers to be fixed. They were wonderful to deal with and I am very excited to get ring back and be able to actually wear it!
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November 2022 by Christopher White
I stopped in for a very minor watch service on a timepiece that I had purchased from another dealer and I was still treated like a VIP! Bernie’s customer service was top notch and as a result Master Jewelers will be my first choice for any watch repair and maintenance in the future.
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October 2022 by L Stewart
Honest, kind, great customer care. Veteran friendly. Respectable. Amazing customer service. I came to master Jewelers on the advice of a friend. My wedding ring was snagging on things and I needed the prongs looked at. Bernie took the time to see what was casusing the issue and was able to make the repair as I waited. I learned of his care of verterans - go see for yourself. I leanred he was an award winning designer. I highly recommend Bernie and The lady who helped me. UnfortunatelyI did not get her name. She was extremely helpful and pleasant.If you want honesty, warmth, and devoted customer care, see Master Jewlers. If you want quality and great craftmanship, see Master Jewlers. I wish I knew of them sooner. I will take all my jewlery needs and concerns to Master Jewler. Support Rochester Owned and operated business.
