-
April 2024 by Kira Tyler
My spouse and I recently went to this location in the hopes of getting my husband a tailored suit. The manager, Dagim, provided us with exceptional customer service; he was incredibly polite and accommodating. We are incredibly appreciative of the assistance we received!
-
March 2024 by jeremydsundin72
Don't bother going there unless you walk in raining hundred dollar bills or you won't get waited on I patiently waited while 2 other people that came in after me were helped then I was asked to put on pants I wanted altered that I purchased there was told they could not be altered changed back into my clothes then was never helped again I will never go back shame on you for judging by appearance I make a decent living but don't feel the need to flaunt it
-
March 2024 by Miguel
Wow, blown away with the experience we had while suit shopping for our wedding. Jeremiah at this store is amazing. He was very knowledgable on suits and fits. 10/10 recommend him and this store!!
-
March 2024 by Mahmoud AlJuhani
I recently had an exceptional experience at Men's Wearhouse, thanks to the incredible assistance of Jeremiah. His professionalism and customer service were top-notch, creating a welcoming and personalized atmosphere.Jeremiah's expertise in selecting the perfect suit, improving style, and ensuring the best fit for shirts, ties, and pants were truly impressive. He effortlessly balanced style and affordability, making the entire process enjoyable and budget-friendly.I highly recommend Men's Wearhouse, especially for those seeking a professional and stylish wardrobe upgrade. Jeremiah's guidance and the store's commitment to quality and affordability make it a standout choice for men looking to enhance their fashion game. Kudos to Jeremiah for making the experience both memorable and satisfying.
-
January 2024 by Sarah Laszewski
Horrible customer service. Waited an hour while the workers helped other couples and individuals and only periodically checked in to say they were “looking” for other sizes for us, but while paying attention and completely helping other people who arrived after us. After over a hour with little to no assistance, we left. Very poor service.
-
December 2023 by Kathy H
We bought my husband's suit for our son's wedding at Men's Wearhouse in Rochester. The staff was great and very attentive!! And the suit we bought is stunning!! Would definitely go back!
-
December 2023 by Joseph Olmsted
Jeremiah was super personable and easy going. Made it really easy for someone getting their first fitting, felt very taken care of. only took like 15 minutes!
-
November 2023 by Lee Daley
Great customer service with reasonable high quality clothing. Store personnel, Obain and Jeramy were great to work with.
-
October 2023 by Jill Duitsman
I went to Men's warehouse for my son's homecoming outfit tonight after looking at JCPenny. Received no help from JCPenny and prices were ridiculous. Went to Men's warehouse and received the best help and walked out with very nice pants and a shirt for around $90. The gal that helped was brand new and even steamed his shirt for us. It was busy there as well! Thanks for the help!
-
October 2023 by Stokes Rowe
My recent visit to Men's Wearhouse at Apache Mall in Rochester, MN left me deeply disappointed. The entire experience was characterized by understaffing, unprofessionalism, and a complete lack of customer care.When I walked into the store seeking assistance with purchasing a replacement suit, I was met with a complete lack of attention from the staff from start to end. After waiting nearly 20 minutes to be acknowledged i finally flagged down 1 of the 2 employees attention who, granted, were attempting to help what must have been rush hour for this location shortly before close. Not only did they fail to measure me when I explicitly asked for help (since it has been several years since I bought my last suit), but they also brushed me off and suggested I look around the store until I found something I liked- despite having told them exactly what I was interested in. This level of disinterest and rudeness is simply unacceptable in any retail establishment, especially in one where customer rely heavily on the help and guidance of the staff.Furthermore, the staff's attire, including T-shirts, yoga pants, jeans, and casual shoes, was far from the professional standard one would expect in a men's suit store. This further conveyed a lack of professionalism and commitment to their roles. Im not saying they had to be dressed to the 9's but I would expect someone working in a clothing store to be dressed a little more for the part.The selection and quality of suits were severely lacking, and the price points were overinflated for the limited offerings available. It was shocking to witness another patron leaving the store, opting to drive an hour to the La Crosse location, just to avoid the service and lack of options at the Rochester branch when trying to buy a custom suit for the last two hours. Thankfully the La Crosse location hold far better hours.In conclusion, my experience at Men's Wearhouse in Apache Mall, Rochester, MN, was characterized by understaffing, apathy, unprofessionalism, and a complete disregard for customer satisfaction. The lack of assistance, poor selection, indifference of the staff, and inflated prices make it clear that this location falls short of the standards one would expect from such a retailer. I strongly advise potential customers to explore alternative options like Knight's Menswear or visit other Men's Wearhouse locations for a more satisfying and professional shopping experience. Such a shame because I have had such great experiences with other Men's Warehouse locations. This location does not represent the men's wearhouse brand well nor speak for all men's wearhouse stores, however when it comes to this specific location I would steer very clear.
-
October 2023 by Art B.
Kaman was fantasticHe was very helpful fitting me and my son for a tux rental. He had really good suggestions and made the whole process seamless
-
September 2023 by Chris Sanders
I showed up last Friday on pretty short notice in need of a suit for a wedding just a few days later. I am a wide shouldered guy and there were no suit jackets big enough to fit me. We were able to find everything else I needed in store with some deep searching and the employee that helped me ordered the size suit jacket I needed and did not charge me to have it rushed to the store in time for me to have a complete suit for the wedding I am attending. I was blown away by the amount of time and level of service I was shown. I will forever use Men's Wearhouse for any of my suit needs. Thanks again for all of your help!
-
September 2023 by Sara S.
The next couple of interactions that I had with the staff went well. I could tell they were trying their best. The manager was doing his best to teach the younger guys. I am sure they will all continue to improve.
-
August 2023 by Sierra Huff
If I could give less stars I would. Do not shop here!!! This place is extremely understaffed and the staff they do have are not helpful and rude.We went in for a tux sizing at about an hour before closing on and were told they were fully booked and couldn’t help because they were closing soon. Ok, no big deal, we understood because they were closing soon. They told us to call the next day to schedule an appointment and that they would have time that next day to get us in. When we called they informed us that again they were fully booked for the day. Ok, again not a big deal. Myself (a female) was asking about appointment times and availability for the following day. The worker informed me that they are fully booked all day (Tuesday) and he would not answer any of my questions. My dad (a male) took the phone and asked if they had any availability at 6 pm on Tuesday and he said oh yes we do. We got scheduled for Tuesday at 6pm.Fast forward to today - Tuesday. We get a call at 3pm informing us they they are closing early today at 4pm and are going to have to cancel the 6pm appointment…This was such a frustrating situation from start to finish. The fact that the worker would not listen to me (a female) or answer any of my questions was one of the craziest feelings. The second my dad (a male) took over the phone call he had all the answers and was helpful…Don’t waste your time or money at this location.
-
August 2023 by Donnie Bebee
Not sure if this place is short staffed?They opened late and when we did get to go in and ask questions we got the distinct feeling like we were an inconvenience...We will be going else were for our wedding attire.
