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March 2024 by Zachary Villanueva
Caused $3,000 worth of damage to my 2020 Ford F-150. I've been taking my truck to this car wash for years. The last time I took it about a week ago, their machinery malfunctioned and forcefully removed the antenna, which I had never removed before, and caused over $3,000 worth of damage. When I reported it to the car wash, they filed an incident report and told me they would not repair it because they said their liability limits them from damages to the vehicle. This is completely asinine because a majority of vehicles still come with an external antenna. I will never be back to this car wash and find it ridiculous that after over 2 dozen times at this car wash, one incident warrants a "limitation of liability." Poor customer service, terribly maintained machinery, and bogus policies.
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February 2024 by Raylee Hahn
Waited in line behind 1 car at the window for several minutes before turning around and leaving. This was the second time. I will not be returning.
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January 2024 by Jenny Dewitte
Quick, efficient and knowledgeable in services offered. Very pleasant staff.
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December 2023 by Fred Forkes
Josie at Mr.Carwash on 41st Street in Rochester was very helpful and explained what the new Titanium option will do for my car. Very good customer service!
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December 2023 by Adam Caywood
I've now driven through this a few times in my car is clearly been down a dirt road They Don't Spray either side of the car they just spray some so up on the front of the car and that's it would appreciate if they sprayed the dirt that would fall right off the car beforehand
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October 2023 by Lisa Gifford
I’m a fan of the unlimited car wash, it’s very important in the winter with all the sand & salt. It’s just over $22 a month and $30 month for the deluxe. You can start and stop your membership online as you wish.This location also does oil changes. There are three different locations to use your membership in town.Wash is quick- maybe 3 minutes or so. Does a great jobOverall, the staff is friendly and helpful.
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September 2023 by Shawna Refsland
I just want to pass along that your whole team at the 41st street car wash is outstanding. I can imagine the difficulty of working in the heat the last few days, but each person I came in contact with had a positive and helpful attitude. I was impressed with the high level of professionalism and kindness. I unfortunately was waiting in line for the interior before I washed the outside. Instead of making me go through the wash and wait all over again, a gentleman (maybe a manager) allowed me to do the interior then wash to avoid another wait. The team did a nice job inside and it did it very quickly.Thank you for going up and beyond. You have a customer for life.
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July 2023 by Jamie Harrings
I read a bunch of reviews about this Mister Car Wash location and almost didn't go but my in laws use this location exclusively and haven't had any issues. My car was in dire need of a wash and interior clean while visiting them so I thought I would give it a chance despite so many negative reviews. I'm glad I did!I will say- you get what you pay for. My expectations weren't super high, but you can see the before and after pictures for yourself. The staff was very friendly, polite, and professional. When I pulled into the full service bay I was asked if there was a specific area of the interio I wanted focused on and before I left they had me look over the cat to make sure it was to my liking. Was it perfect? No, but for me not having to do it and for the price I think it was a great job and value.Services: Polishing
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July 2023 by Craig U
Great, quick service. Most of the inside prewash folks go above and beyond, but a few seem to be inconvenienced by our patronage.
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June 2023 by Mary D.
If there was a no star this place would get it. We paid the premium price and the side doors still had candy in them and candy wrappers and other debris on the floor. Cup holders not touched and sand still on the floor and under mats sand in corners as well as every corner. I will never ever go to this place again. It was a joke. They need to teach workers how to clean the inside of the car, which we paid for.plus extra for mats also not clean with food particles in the cracks, in the front. We will not bother going to Mr. Car Wash!!!
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June 2023 by Mark Johnson
They have like 3 managers on per shift managing nothing but their stomachs. Worst car wash in town, by far. Wouldn't recommend to my worst enemy
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June 2023 by Brian M.
Just don't go here. Plz keep yr car away from all Mister car washes.. to many faults to explain..
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May 2023 by 519rockies
I unfortunately had the experience of feeling rushed out, while they didn't really give my vehicle the ultimate cleaning. I paid for the platinum, which was $41. The wash cycle was quick and interesting(retro), but was it really worth the cost I could get from another provider.I asked for them to thoroughly vacuum and wipe down the interior. They had 1 bay open, and by the time I pulled in, the line behind me was 10+ vehicles. They closed all the doors and only left the drivers door open, "does it look good?" Yeah, but I didn't double-check everything, like I should have.I ended up spending several hours myself finishing the vacuuming and interior wipe down. I had heard great things about Mister, but clearly, they were wrong.
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May 2023 by Liz
Brought my car here for the first time this week and was pleased with the experience. Staff very friendly, and the process was quick. (I was there on a weekday evening, which probably helped.)I had had the impression that they were free vacuums at this location, I think from other reviews, but that is not accurate: they said the other locations in town have the car wash only and then free self-serve vacuumes, while this location is full service exterior and interior wash. I decided to go ahead and give it a try.My car looks SO much better. I think I'd actually give four and a half stars, not five, if that were an option — I did find a few interior spots (like down inside of the sleeve around the emergency break) that they missed when vacuuming and a few spots on the exterior that weren't quite clean. But for the price and speed I feel like they did a good job.
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May 2023 by matt melchor
Sold the truck that had the membership attached to it. I no longer need or use this membership. I HAVE TRIED TWICE TO CANCEL THIS!!! They do not respond to my emails or calls and KEEEP CHARGING ME! I’m already fighting it with my bank
