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February 2024 by ß
Kind, courteous , and professional. I wish I could give them more than five stars!
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January 2024 by Fred Lust
Northern Valley Animal Clinic has been very caring and helpful with our pet. They are always ready to help!
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January 2024 by Jaime Janzen
Friendly on the phone although they couldn't help me.
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January 2024 by Sydni Rivotto
I’m not normally someone to write a review but I think it’s important for other pet owners to hear my cats story. I took my 7 month old cat to get spayed and everything went great until about a week later she got very sick. Unfortunately under the care of this clinic she suffered serious burns. At first they tried to blame me but eventually both of the owners vets had admitted it was a burn. After a few arguments they finally agreed to treat her free of cost since they had caused the damage. Unfortunately it was a terrible experience and they even proceeded to talk about us behind closed doors which we were able to hear because the walls are thin. After weeks of treatment the owner tried to suggest it was a skin rash because of the breed. I had then mentioned how his vets had already told me it was a burn. She suffered large painful burns on both sides and was put through weeks of pain before she was healed. The treatment healed her nicely but she will always have scars. My issues come of course from the neglect that caused the burns as well as the headache they put me through to take responsibility. I write this review as a caution to others so their pets don’t go through the same thing.
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January 2024 by Samantha Nelson
Reasonably priced services. Really friendly staff!
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January 2024 by Sydni R
Im not normally someone to write a review but I think its important for other pet owners to hear my cats story. I took my 7 month old cat to get spayed and everything went great until about a week later she got very sick. Unfortunately under the care of this clinic she suffered serious *****. At first they tried to blame me but eventually both of the owners vets had admitted it was a burn. After a few arguments they finally agreed to treat her free of cost since they had caused the damage. Unfortunately it was a terrible experience and they even proceeded to talk about us behind closed doors which we were able to hear because the walls are thin. After weeks of treatment the owner tried to suggest it was a skin rash because of the breed. I had then mentioned how his vets had already told me it was a burn. She suffered large painful ***** on both sides and was put through weeks of pain before she was healed. The treatment healed her nicely but she will always have scars. My issues come of course from the neglect that caused the ***** as well as the headache they put me through to take responsibility. I write this review as a caution to others so their pets dont go through the same thing.
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December 2023 by Sandie Snyder
One year later same wonderful 5 star rating!The place is very clean. The folks there are extremely nice, as well as knowledgeable.The prices are competitive.I would very much recommend this animal clinic. Even my very scared kitty is comfortable with them. ??
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December 2023 by C
Our dog started having seizures, they were quick to get us in and address our concerns and troubleshoot possible causes. Very helpful and then checked back to see how our dog was doing. Thank you for being caring and reaching out.
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December 2023 by Skyler Newcomb
Personal. Clean. And friendly staff
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December 2023 by Elle Wilson
Not exaggerating when I say my pup is actually excited to go into the clinic building because she knows she gets to say hi to all her human friends. I take her here for her routine care and recently for an ear infection. Staff are super friendly and helpful, procedures are conducted in a low-stress way for the pet, follow-up communication is amazing, and I appreciate all the explanations and options given for care. Thanks so much to all the staff for what you do!
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November 2023 by Kaitlin Bruun
We’ve always had a great experience bringing our dog here - he’s four years old now. He is very reactive and they’ve been extremely accommodating and patient with him. Every staff member we’ve interacted with has been so kind. On our last visit Dr. Treder took time to walk me through an appropriate weight loss diet for our dog, and his guidance is truly appreciated. They truly care about your pets here!
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November 2023 by Josh Lerner
Wonderful and compassionate people. They always treat my dog like their own. Would recommend to anyone.
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September 2023 by Kari Solfest
The people at Northern Valley are AMAZING. I took my dog here after a bad visit with a different vet (my dog has pretty bad anxiety), and the people at Northern Valley were so understanding. They gave my dog meds to be able to calm down. Then come in later and have a better visit. I would HIGHLY recommend this place to anyone. They even do "happy visits" to get my dog more comfortable with the space. 10/10 recommend the vet, he's very knowledgeable and takes the time to talk through what's going on. I wouldn't take my dog anywhere else
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August 2023 by gabby herrera
We take both of our cats to Northern Valley and will not take them anywhere else. Every single person from the people at the desk to the technicians to the vets treat you as a priority and provide the best care. It definitely worth driving to the other end of Rochester to get the best care for my furry babies! Thank you to everyone at Northern Valley for being the best!!
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July 2023 by Cameron Johnson
We’ve taken all of our pets (dogs and cats) to Northern Valley for years- they really do provide the absolute best care. Staff members are all so kind and you can tell they love and care for our pets as well. The biggest thank you to Dr Lucca who was so kind and even called us after our appointment to let us know she had found the reason why our dog’s skin was so dry. I know that when I take my furry friends here, they are in the best of hands.