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February 2024 by Virginia VanKeulen
Found what we wanted easily. Got $5 off by joining the rewards program. Good service. Friendly cashier. Able to bring our dog in with us. A potential place to train puppies to be around people and other dogs.
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February 2024 by Dustin Garrison (CHIMPonXRPL)
The PetSmart associates, @ marketplace Dr NW, are passionate about their work. I will get all my per supplies here.
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January 2024 by spanky carroll
Positive and Freindly.
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January 2024 by Holland Van Lin
I like that this location has a good selection of live plants in good condition, the fish selection isn't the greatest but comparable to other pet stores in Rochester.
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January 2024 by Glenn Whitten
Staff was very friendly and was more then happy that my dog wanted to come see them. After his grooming appointment he was cut perfectly and extremely happy
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December 2023 by Amber Rae
They have some really cute Christmas clothing and accessories this year. Huge selection of fun stuff! I do think that the guinea pig and hamster holiday outfits were a bit much :)
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October 2023 by Christine Gruber
I cannot express enough how much we love bringing our pug, Gus, to PetSmart!From the moment we walk in, the friendly staff greet us & they all know Gus, of course. The store itself has everything we need & more to care for, feed, clothe, groom & spoil Gus. The facilities are fantastic with on-site grooming, training & our vet, Banfield, is conveniently located inside.PetSmart is not just a place we want to hurry in & out of; it's an experience where my husband & I look forward to bringing Gus. The warm & caring staff, the vast selection of pet products, the full-service accommodations that consider each pets' needs & the overall welcoming atmosphere make it a haven for pet lovers. Gus gives it a resounding four paws up!
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October 2023 by Kim Huemoeller
We have gotten 3 out of 5 hamsters with Petsmart. We have always valued what they have for optinions.... that being said we have gotten 2 bonded sets of hamsters and after today likely will be taking business somewhere else. The angry disgusted look and reaction what I said they would be put in the same cage instead of separate... your cages are less than half the size of ours... and they are put within the same cage on your watch. I will do the same and if there is any issues with the territory between the 2 i will separate the. But dont judge me until you realize what they are in when we get them.
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August 2023 by Jayme Womeldorf
Always polite, clean professionals to work with. My large breed Alaskan Malamute always loves his grooming with Taylor and the store associates.
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August 2023 by Jason Morrow
I went here to find something to help with my dogs anxiety. After talking to a helpful associate, I ended up buying an all natural chew for my dog. It works like a charm.
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August 2023 by Val G.
went there because my usually groomer was booked. Will not go back again.Usually takes 1 to 1 1/2 hours to get her groomed so when I was told to come back in 3 hours I was upset. "well we have other dogs ahead of her".Then don't book grooming appointments so close together if it means mydog is going to be sitting in a kennel for 2 hours waiting for her turn.It's stressful for my dog especially when she's in a store she's not used toand not a groomer she is used to. Very upset with how they run things.
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August 2023 by Erica Steffner
Went to petco first, and I was not impressed. We have a new puppy coming home in about a week or so, and the limited amount of stuff they have is ridiculous. So we figured out where PetSmart was since we're not from town and we're blown away by the options. Will definitely be back with our puppy JJ cuz he's growing every day and need to get the right stuff for him.
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August 2023 by Renee Jones
PetSmart quality has really declined. The fish tanks were full of dead fish and the selection was very limited.
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July 2023 by Blue Hollenbeck-Lonergan
I always find the things that I need here, and the staff are always so friendly and offer to help me. Whenever I [seldom!] can't find something I need, they offer to help me order it and get it delivered directly to my house. Just overall great experiences here.
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July 2023 by Katie
Had my dog's nails clipped for the first time. He's a rescue with some fear and anxiety issues and I was anticipating it being very difficult...but these people were GREAT!! They really took their time, keeping my dog calm, and were very patient with him. So appreciated!!