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June 2022 by ABNS ABNS
Unfortunately, the great service I had prevoiusly experienced is no longer. A few years ago I had worked with Phen Jewelers on a multi piece custom project which turned out very nice. However, when we decided to do another similiar project, the difference being several more peices, I have had to call multiple times, stopped by during posted business hours with the door locked and still have not gotten the finished products. They have had my order (and materials) for more than 16 months.
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September 2020 by Elena K.
Extremely satisfied. I took three watches that needed batteries and he did it in less than half an hour and price is super reasonable. I highly recommend him and will definitely go back.
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March 2020 by Shanyn Hart
My husband had my custom engagement ring made here. Michael had so much patience and was so knowledgeable. It was such a beautiful surprise. 5 years later and I still get stranger saying, “WOW!! That ring! It’s gorgeous!!”
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January 2020 by Alex C.
Really kind and efficient! Great prices as well! Will be back with any jewelry needs and definitely recommend friends!
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January 2020 by Hannah Smith
Beautiful work, unbeatable price, and a really fast turnaround time. I'll be back!
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June 2019 by James Hale
I had two rings resized perfectly. One is a wedding band with an intricate pattern that is nearly impossible to tell where the repair was made. Excellent work at a fair price.
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March 2019 by Michael Wilshusen
Couldn't be happier with my purchase here! I am a student, so I told Michael (the owner) I had a limited budget and he told me to shop around town but he would beat any price I could find. I was skeptical at first, but I shopped around and came back to him. I was originally thinking only a 1/3 karat diamond was all I could afford but Mike worked with me to get a full half karat without breaking the bank. The diamond is of excellent quality, and my Fiancée's mom even said she could tell the diamond was clearer than hers, and hers is like three times more expensive! My fiancée can't stop raving about it to all her friends and I can't be happier. Not only did Mike work with me to find a great ring, but he threw in resizing and engraving for free. Afterwards we stood outside the store and just shot the breeze because he's such a chill dude and I made sure to send him a picture of the engagement since he asked. 10/10 would highly recommend!
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December 2018 by Paul L
service. Prices in Rochester. 100 percent customer service. Very nice store.
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October 2018 by Lindsey Landon
100000% would recommend!! Super helpful and really knows his stuff! He helped my fiancé get me my dream ring!