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November 2023 by Zachary Maxwell
It was closed when it said open
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November 2023 by B. Y.
Stopped here while inside Apache Mall. The service was very fast and accurate. The staff was friendly and helpful. The food was good.
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October 2023 by Tara Miller
So good!!! I grew up getting Pretzelmaker at the mall after a long shopping day! Their pretzels are soft, buttery, and delicious. There are a few options like cinnamon sugar pretzel bites and hotdog pretzel bites, but I usually stick with the classic butter and salt. It's a "must try" if you are happening to pass by one.
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December 2022 by Aaliyah Mendoza
male employee was rude
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September 2022 by Hunnie Bee
Ordered from Uber eats today and I ordered cinnamon and got it plain
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August 2022 by Cheye Bieber
My trip to the Pretzel Maker went exactly how I expected it to be. Neutral. There was a mother and daughter in front of me, so I waited for them to pay and get their order. When it was my turn, a man in a colorful snapback asked me what I wanted, and I told him. I watched the other worker roll out a piece of dough and make more pretzel bites (t’s comforting to know that they are made fresh) while colorful snapback guy got my order ready. He made sure to ask if I wanted salt as well as parmesan, which I thought was nice. He also smushed a few extra pretzel bites into the cup, which I also thought was nice.The pretzels were warm and soft, a bit lacking on the parmesan, but that’s not worth getting all fussy about.I’d give it 3 stars, because that’s all it really deserves. It’s just a Pretzel Maker. But I don’t want to soil their reputation as a decent place to get a snack. Like, if I gave them 3 stars, it would insinuate that I have a complaint, and I really have no complaints. I just don’t have anything particularly great to say about it either. It’s just a Pretzel Maker. But 5 stars anyway, because honestly, nobody should be reading this review to decide if they want to eat at Pretzel Maker or not. It’s a yummy mall snack. Just go there, get a pretzel, and get on with your day.And yes, Christine and Xandy, this was a writing exercise. I was supposed to write a review about the last place I’d been to. And it was boring.
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November 2021 by Nicholas Danyluk
Very bad attitude. Asked for pretzel bites lady put the order in but while she was doing that she had an attitude and kept rolling her eyes!
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April 2021 by Kuds
I waited in line today for 10 minutes while the employees chatted in the back room. When the guy finally came to take my order he told me that he could not make the food I requested because they were closing in 30 minutes. He told me that all he could offer me was the nasty-looking pretzel bites that had been sitting in their heat lamp for 30min-1hr. As someone who has worked in food and customer service I find this unacceptable.
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April 2021 by Angie N.
Me and my husband went to the mall last Saturday, while there we wanted to grab some pretzels, hours stated they were open at 11:00 am, when we stopped it was about 11:30. All the lights were on, nothing was made up, as we were looking at the menu, a guy who's was just standing in the back talking to another co-worker said they are not open till noon. I'd suggest not having hours of operation stated online if you won't serve until noon or don't have the lights on until you are officially open. Very rude employees, not good customer service at all, very disappointed in this establishment. Would have given no stars if I had the option. This is not the first time this has happened.
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October 2019 by Jami N.
I called them and it took forever for them to answer and when they did they hung up before I could even asked a question. So, I walked down there and they. Were. RUDE. They kept saying my name wrong. I'm not DANNY it's Jamie. They got an attitude because I asked for an extra sauce. And didn't let me buy a drink because they kept rushing me out. Periodt.
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October 2019 by Olivia Manento
Terrible customer service. The lady asked me for a quarter and I was getting it out of my wallet and she was tapping her finger and being very impatient. When I got the quarter out, she immediately rolled her eyes and said I need another quarter. I gave another quarter and she still said she needed another one. I find that very rude and she wasted our time by doing this. Please improve your customer service.
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September 2019 by Roland K
Never visited Pretzelmaker before. Pleasantly surprised with the selection of pretzels. Hot dogs wrapped in a pretzel, pretzel bites etc.
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April 2019 by Mitch Michel
Good place to go
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April 2019 by Anne Reinitz
Love the cheese
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October 2018 by Keyboardsheep 82
Employees were very nice and the food was amazing, they also have the best strawberry banana smoothies I have ever had. (I've had a lot of them)