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April 2024 by Scott Amberger
I was looking for a bridal set and came across this Lab Grown Diamond and had no idea that this was such a thing. I spoke with Virginia about this and my God, she put me through Diamond 101 class! After her extensive explanation of Lab Grown Diamonds I decided to pull the trigger and get it. Virginia ordered the set for me and it showed up in maybe two days and I was so happy to give up the thousands of dollars for this beautiful bridal set. Thank you Riddles and especially Virginia for taking the time to explain the Lab Grown Diamond to me, perhaps you are the diamond in the rough! ?
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March 2024 by angela high
Very friendly staff! Great experience everytime we have gone in.
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March 2024 by Blanca High
Fantastic service!
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March 2024 by Michelle Fox
My husband and I went wedding ring shopping at Riddle's Jewelry and Natalie High was so knowledgeable with how the different styles will go with my engagement ring. She also told us how white gold will slowly fade into a goldish color over time. That sold us on the ring my husband chose. After having the rings for some time I am still very happy and satisfied with our purchase. Every time we find ourselves in Rochester we make sure to stop by Riddle's Jewelry and get our rings clean FREE of cost.
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March 2024 by Naomi High
Wonderful service!
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March 2024 by Jacky Kay
The Rochester location has been such a great help. I traveled a couple hours to have my jewelry cleaned and repaired. The team members were so kind and informative. I will definitely be coming back soon!
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March 2024 by Jeremy and Maranda Wright
Excellent service ??
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December 2023 by Amarissa Wooden
I stopped by without calling ahead to inquire if someone could fix my pearl necklace that broke during travel. They fixed the piece on the spot and provide care instructions for the next 24 hours while the adhesive set. I was shocked. Other places have not been that responsive and kind. They have a special team culture. Shop here!
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December 2023 by Jennifer
About a year and a half ago we went in to the Riddles in rochester mn to look for wedding rings. The service then was nothing short of miraculous. We thought we knew what we wanted but didn't make any purchases. We went many other places since then, but it was clear with every other interaction we had elsewhere, we would be going back to Riddles. In fact, when we finally decided to purchase last week, we were remembered and treated like family. It might be a tiny thing, but it was everything to us. Natalie was as kind as could be and Dan was the best. Love the story about the twins!
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November 2023 by Dave Jewison
I needed repair to a necklace I had. The staff at Riddle couldn’t have been nicer! Options were explained to me in easy to understand language, including prices. Riddle’s is my go-to place to buy new and fix jewelry!
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August 2023 by Praveen Dsouza
Great experience working with Dan and Joshua at Riddles Jewelry! They were very polite and patient and answered all my questions. Got me a great ring on a amazing deal!! Hope to work with you guys again in the future.
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August 2023 by Danielle Weightman
I found the representatives there very knowledgeable and detailed which I like. They pointed out a unique part of my wedding ring which complimented the wrap I got for my anniversary and their prices beat all other competitors plus got warranty! Will be my next choice next time I need a fine piece of jewelry!
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July 2023 by Erica Wei Deng
I went in for a battery change for my watch and they end up broke my watch. Now my watch is in their shop for repair for a month now and they still cannot tell me when I will be able to have my watch back. Bad experience ☹️
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June 2023 by Alex Niu
Went in for a watch bracelet adjustment. Daniel was incredibly helpful and worked with me to get the best fit for my watch. Took time to makes sure it was what I wanted. And at the end, they didn't even charge me for the service. Amazing customer service. If I ever need watch service or to buy jewelry, I am definitely coming here!!
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June 2023 by Nicholas G.
I discovered Riddle’s Jewelry quite by accident actually…I went out to Apache Mall to find a place to remove some links on a watch I had been gifted…I always seem to enter the mall via the food court entrance, but this time I ended up coming in the door located between Scheels and the “discount warehouse”(Games, gifts, etc.) The 1st jewelry store you come to after that is Kay’s…The gal clerk was very friendly and greeted me with a smile, but after a quick examination of my watch and even consulting another employee, I was told they couldn’t do anything for me because they didn’t have a small enough tool for the job…she recommended the handicapped gentleman who has had a shop for years out at Miracle Mile shopping center…Undaunted, I went right next door (there are no less then 4 or 5 jewelry stores in that area, and all close together) and the place was Riddle’s Jewelry, which I had never heard of…The gentleman behind the counter was rearranging some diamond rings in the glass case, but looked up right away and greeted me… His name was Josh, and it turned out he is the assistant manager…I showed him the watch, he took it and said it shouldn’t be a problem, and after measuring my arm/wrist he turned around, and approximately 3 min. later I was putting on my new watch! I was very happy, but got even more happy when I asked what I owed him, and he replied: “Nothing, no prob. just took a few minutes of my time”In this day and age NOTHING is usually free, so I DEF. didn’t expect this to be any different…Boy, was I wrong! Customer service and kindness STILL EXISTS, and Josh at Riddle’s Jewelry in the Apache Mall is a GOOD example! I’ll know where to go 1st next time I need a jeweler, no doubt about it!! Thanks AGAIN Josh!!
