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December 2024 by Liyah R.
bought a car from them, just for it to break down every month without a fail. do yourself a favor and avoid this place because they will tell you everything is fine when it's really not.
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February 2024 by Michelle Janssen
Salesman refused to acknowledge any question that I asked during our visit this evening. Same question was ignored 4 times. Very disrespectful. And he did hear the question as he answered it to my husband after I was out of hearing range. Also ignored and tried te tell me something unrelated to my question. In this age of being a woman buyer in a car market, having this older gentleman treat ne'er like I was nothing important was disheartening. So much for your sign that says you look at customer satisfaction. Apparently only happens when you deal with the man in the house
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December 2023 by Joseph C.
Brought my 16 Colorado in with a defrost issue that I've been trying to solve unsuccessfully, and that two other dealers couldn't fix. It took them two tries, but they found the issue and now it's working perfectly. They did not charge for diagnosis for the second attempt (understandably), and the overall pricing was reasonable. Worked with Chris, Amanda, and a tech (his name escapes me). The valets did a great job as well! If I have any auto issues down the line, I'll likely be back.
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September 2022 by Floyd Albee
Service people care about my vehicles and keep me informed with what needs to be done and when it is needed. Very helpful, but not pushy !
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July 2022 by SteveO1987 T.
Traveled 10 hours to buy a 2021 escalade that was supposed to be in perfect shape. Get there and theres a couple deep scratches. After sitting there for 4 hours when everything was already pretty much handled over the phone, Salesman PATRICK tells me rather than waiting here, take it home, get 2 estimates and we'll reimburse you so you can have it fixed and get it the car back home. I asked him to put it in writing for me and he said sir we will make it right you have my word. So I get back home to MI, get the estimates and now that dealer is saying never mind were not paying for it so I'm screwed. DO NOT TRUST THESE PEOPLE ARE SCAMMERS. They see you coming from out of state and take advantage of you get your money and then LIE.
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May 2021 by Amy C.
Since this dealership has changed ownership (previously it was Clements Chevrolet) and become Rochester Chevrolet, it has become dishonest and unethical. My father was the commercial vehicle director and made a lot of money for the company. He was extremely devoted. He ended up being diagnosed with leukemia and passed away within three months. He passed in January 2021. He took out a life insurance policy, made available by his employer. He went to great lengths to make sure his wife and niece (who my parents adopted and have raised as their own) were provided for. My mother is disabled and unable to work. It was of utmost importance to him to make sure his family was provided for. He made his payments to his employer. After my father's death, my mother received a package in the mail from Rochester Chevrolet with my father's last two premiums included in it, uncashed. My mother filed to receive the life insurance benefits and the insurance company said they need to receive employment verification from Rochester Chevrolet. My mother has contacted them numerous times and they have assured her they would furnish the necessary paperwork. It is now May and they have not drone so. They now do not take her calls or respond to her or the insurance company. This is utterly disgraceful what they are doing. They have left my mother without financial support -- after the outstanding service my father provided. There is no explanation for their behavior. I wanted to share our story so consumers can think twice about doing business with this company.
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January 2012 by Tim Jennings
Ask for Todd Penz. He's the best!
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October 2011 by Todd penz
Clements is great!
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July 2011 by Allison Schulz
Great salesmen here and they always keep it cool!
