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February 2024 by Carter Miller51
I had an F-150 being repaired, and they promised the vehicle to be finished by a certain time on a specific day. This was a new deadline, a week later than originally planned. The vehicle was "finished" an hour after the promised time. The vehicle was not cleaned inside or out, which is promised on their website, leaving layers of dust and paint chips inside the vehicle. The vehicle was also not reassembled correctly, and I have had numerous problems with parts that they removed and put back on. I didn't have any of these problems before the work I had done.
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January 2024 by Hjniel
Lack of communication from office. They had my vehicle for 12 days before even starting to look at it or order parts. When asked to cover cost/value to me of inconvenience, the only options I was presented with were a gold wash and few free oil changes. Car only has 3700mi on it, no oil change due until 10k. My insurance company didn't need to cover vehicle rental costs for 12 days, a cost that eventually gets pushed back onto consumers (me). I just needed a simple call to state the start of the work has been delayed. Update 1/25, the management team has yet to reach out.
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December 2023 by Jason Z
They charged my insurance company for something they didnt do . Like remove a sticker and put it back on.
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September 2023 by Carmen Thumann
With my front bumper needing some minor repair, John at Rochester Mazda sent me across the road to Rochester Collision Center. Anthony inquired about the damage and came out to take a look. He asked if I had 15 minutes, he took care of my car on the spot and had me on my way in no time. Incredible customer service runs deep in the Rochester Motor Cars family, and that was evident again at Rochester Collision Center. Thank you, Anthony. Your time, work and expertise was greatly appreciated!
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August 2023 by Todd Halverson
WOW! UNBELIEVABLE SERVICE! NICK THANK YOU SO MUCH! PEOPLE IN THE OFFICE THANK YOU! WILL USE YOU GUYS ANYTIME! AND ALSO WILL REFER YOU TO ANYONE! AMAZING WORK ON MY VEHICLE NO COMPLAINTS!!
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June 2023 by Paul Mackin
Michael and his team exceeded my high expectations. Their professionalism, responsiveness, expertise, workmanship and friendly personalities are qualities they consistently demonstrate. While I hope not to need their services, I'll recommend them to anyone who does.Service: Body & Trim
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June 2023 by Google user
Michael and his team exceeded my high expectations. Their professionalism, responsiveness, expertise, workmanship and friendly personalities are qualities they consistently demonstrate. While I hope not to need their services, I'll recommend them to anyone who does.
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April 2023 by Jeff Hegarty
My 2021 F150 had hail damage and I couldn't get the job done in Hudson because the bodyshops were filled up for the year. I'm happy I looked further out and found Rochester collision center. The staff worked with my concerns and exceeded my expectations. Thanks Rochester collision center.Service: Body & Trim
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March 2023 by Heather Furuseth
I recently hit a deer with my brand new Kia Niro.. I was so sad and worried about it being ruined. Rochester Collision Center worked on it right away for me and now I honestly cannot even tell that it was damaged. It's just like it was before the deer! I'm so thankful for their quality service and definitely recommend them for any of your car needs! Wonderful service!
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February 2023 by prema peethambaram
Very friendly, got estimate right away. Got parts needed and repair done when they said they would at a reasonable price. Exceeded my expectations- workmanship was excellent! Thank you Rochester Collision!Service: Body & Trim
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November 2022 by Rob Quinn
When a deer decided to jump through the vehicle rather than "go around us", Rochester Collision Center made it right again. Replaced both doors and trim and then blended the paint. Great job!Services: Painting
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November 2022 by SMJHV V
Trust worthy & knowledgeable collision center. The technicians know their stuff. They’re willing to explain to you how X,Y,Z works if you just ask. They help with any concerns or deficient knowledge. Appointments are booked far out a bit but it’s worth the wait & $.
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October 2022 by Richard Uytdewilligen
Not impressed this time around. I had used them to repair my Prius in the past and they had done a reasonable job and so I recommended them to my wife to repair her Venza. We have been waiting almost a month to get it back and the return date keeps slipping without any updates as to the delays. Had to cancel our trip this long weekend due to lack of cars. I contacted Mike by Email and VM and crickets. .....Service: Body & Trim
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August 2022 by Eron Godi
They did a great job, just we’re a few days late because they were waiting for a part and they didn’t communicated with me about it until I called asking about my car but I was happy with the service.Services: Body & Trim
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July 2022 by Jerry
They say they give free estimates I went in for hail damage And they told me that 6 to 7,000 on two vehicles but they wouldn't give me a written estimateThey say That they give Free estimates but that's only if they do the work "waiting on call back"Service: Body & Trim
