-
February 2024 by Brenda Gunhus
Lapidary jewelers designed my engagement ring 33 years ago and has repaired my jewelry fast and has great customer service and beautiful jewelry.
-
January 2024 by Michael Koehler
Found a perfect ring for my wife and before the end of the day Adam actually took my wife’s finger size and redid the ring before closing. Superb service and great to work with. I would highly recommend Lapidary Jewelers and I have purchased a number of jewelry pieces from many places in Rochester
-
January 2024 by Rachel Edvenson
Awful experience. I went into the store to look at engagement rings with my boyfriend and the desk attendant was extremely rude, unhelpful, and degrading. She complained about wanting to go home while helping us. This was our first experience looking at engagement rings so we were very excited, but having had this experience I left in tears. I would not recommend that anyone go here for an engagement ring.
-
January 2024 by Grant Robert Herber
100% perfect service and very nice collection!! Employees were awesome! Definitely will come back
-
January 2024 by Willie Perry
Very good service friendly and kind people always willing to clean my jewelry and help me in any way that seems reasonable to me
-
December 2023 by Ed Plein
Easy to work with. High quality merchandise and had exactly what I was looking for.
-
October 2023 by Jean Miller
I had my wedding set repaired. When I dropped it off they told me it would take at least one week to repair. They texted me the next day and let me know it was done!! Outstanding service ?
-
October 2023 by Sharon Mercill
I asked them to design a ring that I could wear everyday from my dads wedding band. They did beautifully
-
August 2023 by Jamie O'Connor
Whether I'm popping in to get my ring cleaned or looking for a new piece of jewelry the customer service is always top notch. I recently ordered something for my husband last minute before his birthday. The turn around time was fast and they wrapped my gift in store. Always a pleasant experience. Highly recommend always!
-
August 2023 by Kora Johansen
I was refused service because I came in too close to closing time! Laughable.Just stopped in here, online says closes at 5:30, signage says closes at 5:30. I was there at 3:15 and wanted to look at engagement rings. Clerk says they just put everything away since they close at 3:30…Even so I’ve worked customer service and you service people who come in right before closing regardless of it being 1 minute before you close AND you don’t close down things until you are CLOSED.Kiss my money goodbye. Oh and don’t call people bud it’s demeaning.
-
August 2023 by Leslie Roher
I took a ring in to be resized and they did a great job. Very fast turnaround time too!
-
June 2023 by Danielle Conway
We had such a great experience! Adam helped my fiancé a ton with my engagement ring! He was honest and suggestive in the best way, we appreciate him! Shannon was very patient in helping me pick out a wedding band! They do things so fast and everyone is great with communication!
-
May 2023 by Steve Pool
Lapidary was great 13 years ago helping my wife and I design our wedding rings, and they were great recently helping me with a different project. A great store, with even better people! Thanks again for everything!
-
May 2023 by Martha Daniels
I brought in my mothers ring that needed to have a new crown, and basically be restored to what it was over 70 years ago… And they made that happen! It looks amazing!
-
May 2023 by Kris Harms
My ring was resized quickly and accurately. It was a pleasure to work with the Rochester Lapidary Jewelers staff!