-
December 2023 by Carrie Friese
Would not recommend. FIRST of all, the buildings are dirty and nobody ever cleans them. SECOND of all the climate control building has a major flooding issue that has never been addressed although management has been notified. They came to look at it and the only thing that was ever done about it is a week after they looked at it I received an email from there insurance company explaining how water damage wasn't covered?! Although it's nobodys fault but there own. THIRD of all I've been over charged for my second unit and I brought it to the managers attention yet I still have yet to hear back from her about it and it's been probably 2 months yet I did receive notifications that my larger unit was going up in price and I figured out it was only to try and match the price difference with my small one. Bogus!!! FOURTH of all they have the worst and I mean the worst customer service I've ever experienced and I've been with this same property over 10 years now while it was owned by Safeway and never had any problems. FIFTH of all the property condones illegal drug use and drug sales on there property as well as illegal activity such as damage to property. My ex cut my lock off my unit without my permission and that was ok to her.
-
November 2023 by KAUSHIK BHATTACHARYA
I was waiting for help for 20 mins , made several call to manager in front of that goods elevator not been able to operate. No body helped me
-
February 2023 by Frida Pantaleon
The owner was nice to us! Book us a truck on his day off after business hours!!
-
January 2023 by Rachel Garness
I set up a unit on the UHAUL website and it has been a nightmare experience. I’ve been to the location four times and I’ve been on the phone with customer service countless times. I was sitting outside the building with a UHAUL truck for an hour two weeks ago trying to get access to my unit that I had already paid for. I still haven’t gotten access. No one is ever there or answers the phones. All of this to eventually find out they were bought by 5 Star Storage. So UHAUL had a building they don’t even own on their website and are charging for units that don’t exist/aren’t available. I’ve googled 5 Star Storage and haven’t been able to find anything. Now I’ve been trying ridiculously hard with UHAUL to get my money back and to take the unit off of my U-HAUL account. Which funnily enough, they don’t know how to because they don’t own the building anymore. GO TO MIDWEST INDOOR STORAGE. I’ve had an excellent experience there.
-
October 2022 by B R
Very pleasant and helpful experience here from start to finish Thank you for your Fantastic Customer Service experience.
-
May 2022 by Terra Sohns
Friendly, easy to deal with, understanding, good location, easy access, cameras with coded entry. Reasonably priced. I have my main storage, and had to add and take off some other smaller units, easy moves and no tying me into them, for longer then I needed.Thank You, staff at Safeway storage !!!
-
May 2022 by A Lara
Safeway Storage is clean, well maintained, fair priced, helpful employees. Access hours are generous and I really appreciate them being staffed seven days a week.
-
April 2022 by Tyler Holm
Conveniently located for me and these are gated with unlimited access by keypad code which is nice. The are a wide variety of storage unit sizes available and I've had both a 10x15 and a 5x15. The 10x15 was in an older unit facing the ditch and the only issue I had was quite a few bugs and toads/frogs come under the door and die inside. I caught a few mice in sticky traps too. The 5x15 is a newer unit and is inside access and really nice. I will gladly continue to rent this unit.
-
April 2022 by Steven Ronning
Employees who work at Safeway are top self. They will work with you regardless of your situation. I would recommend them over anyone in Rochester.
-
March 2022 by Cathy Wolf
Customer Service is top notch. Caring personal who are always willing to answer questions. Been with then for over a year and would not go anyplace else.
-
February 2022 by Christian Schemmel
Been at Safeway for almost a year. Had to change from a 5x8 to a 10x10. Got to much junk! The change was easy and painless. Great staff and way cheaper than UHaul storage in town. I recommend to everyone I know!
-
February 2022 by Abby “Chickadee” Frances
The guys that work at Safeway are amazing they are always courteous and they always lead me to what I need
-
February 2022 by Alberto Rodriguez
great storage and wonderful staff
-
February 2022 by Jamie Verran
Safeway Storage is a great place for storing your belongings. For a non-climate controlled 5' x 10' unit I am paying $46/month. The staff has been fantastic & are very friendly. Several staff members have come to recognize me and will offer to unlock the door on the non-gated side to make it easier for myself and a friend who is like a brother to me to get to our unit. Highly recommended if looking for a cheaper unit that isn't climate controlled!
-
February 2022 by Michael Brenner
very easy to work with, clean units
