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February 2024 by Rob Holte
Just tried to return a pair of shoes, service was horrible!!! Clerk was not willing to listen at all, our family buys many pairs of shoes from here...but we will never spend a penny here again!!!
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December 2023 by Nick Knutson
Zero customer service. Tells the customer to listen here, amongst other rude remarks. Never shop there again, horrible experience. Avoid this store.
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December 2023 by Amanda LeGrave
Right shoe seems a bit smaller then the left shoe on the pumas.
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August 2023 by Igor Prata
Very nice service. They give your special attention and help you if you have any issues or if you need to return a product.
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August 2023 by Jason Rewerts
Stopped by to get a few things for my kids and trying to find new shoes for me. Got my boys things but nothing for me in my size.
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August 2023 by donna mcintyre
The manager Ashly is amazing she turned that store a round and her staff is amazing.
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August 2023 by benjamin Hoyer
Takes forever to check out but over all good
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June 2023 by Chadwick Thompson
I love this place. Shoes are cheap, service was great and staff was so helpful.
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June 2023 by Shelly Folkedahl
Experienced the worst shopping experience at the Encore Shoe Store in Apache Mall Rochester, MN.I fealt extremely unsafe while in that store. The experience definitely left a mountain of concern for people's safety. I will shop elsewhere.I will add that I have a receipt. I also will add ... I have been trying to reach Encore customer service without any luck.
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January 2023 by Sonya Matter
Horrible service!!! Employees arguing right in front of me @ the check out. I drive home and find two right shoes in my box. I live over a hour away. Drove back 2 weeks later. The same guy at check out. No apology- only that it couldn’t of been him. I told him to look at the receipt. With your name on it. ? Never again!
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December 2022 by Jamie Jerry Crews Deluna
I absolutely live this store and the staff are great also, friendly and conversational.
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November 2022 by David Mills
Good place to get some shoes for a good price! My kids are always happy when they walk out with new shoes!
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August 2022 by CourtnRob
Was here on 07/29/22. It looked like a tornado hit this store. Hundreds of shoe boxes on the floor. looked like one employee in the store.
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July 2022 by s m
We stopped in there today (Thurs June 30th) and really enjoyed shopping there. The woman working was very friendly and helpful. So helpful she helped me put in a online order for shoes that I didn't even know was possible. We live 9 hours away in ND and where we live all they told me was sorry we are out of those shoes and walked away. So I'm not kidding when I say she went above and beyond to help us out. The gentleman working there was very friendly as well I believe he said he's been there for 4 years I believe and shes been there longer he said. I hope this store knows they have two great employees working for them. Thank you!
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June 2022 by Desiree Washington
It was great very good prices l have told all my friends and family about them even people from my job
