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October 2023 by James White
I called with a couple questions, and Kathy seamlessly walked me through everything, I couldn't be more appreciative of how easy she made that.
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September 2023 by Marad Mclaughlin
Some company bought the place. Doubled rent. I called and got some lady telling me I was rude. She was not happy to be working there. She said they use UHaul's pricing next door to charge rent prices.
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August 2023 by Donna Bauer
We like the location. The storage unit is really clean and nice. The manager was super to work with. She was very courteous and good to work with.
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August 2023 by Braxton Gavin
I stored my items at SROA Rochester for a bit and had the best experience! Highly recommend very friendly and affordable.
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June 2023 by Tim Clancy
The store manager was both quick and accurate in setting up our account.The units themselves are clean, accessible and in good repair.Very competitive pricing.BTW this an actual customer and not a bot!
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June 2023 by Jennifer Larsen
Awesome representative that helped me close out our unit. Super friendly and great service . Highly recommend
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June 2023 by Rus P
No good, poorly maintained property. Gate is usually open, people sleep there. This place just doesn't make any sense. Moved out way early to avoid any issues.
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May 2023 by Bryan Wattier
The online feature to secure a storage space was pretty good. I got a outside parking spot for my pop-up camper. It wasn't clear exactly where to park as none of the spots were labeled. I'm about 70% confident that my camper is safe there. I will be surprised if I don't have the camper disturbed in some way. I got the insurance that they offered so that gives me a little reassurance.
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April 2023 by Alan Maidl
I recently purchased a storage unit here and, due to staffing issues, they are closed every time I drive out there. I already paid and just need the gate code but, since no one is ever there, I’m unable to use the unit. I’ll try again next month.
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March 2023 by Jennifer Bland
Tracey was great helping us get our storage unit. She answered all questions with such a pleasant demeanor. The units were very clean and I was impressed with the security system. This is a grate place I would check it out if you need a storage unit.
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February 2023 by JuiccyJokerr
Brittany was so great to work with. She had great customer service skills!!
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February 2023 by Dana Kramer
Easy sign up and was shown the unit right away. Manager gave us all the info we needed and answered our questions. Glad we chose this company.
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February 2023 by Timothy Ohm
It's quick and it's easy and she's a very nice person I'd recommend them to anyone
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January 2023 by nicole mlenar
Brit at the Rochester mn location is amazing! She is always very kind and willing to help in anyway she can. She always puts a smile on my face no matter what kind of day I am having, and makes me feel comfortable knowing she is there to watch over things so my belongs will stay safe. Thanks Brit for your great customer service and always going above and beyond for your customers!
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January 2023 by Todd Hager
Don't do it.-When price comparing factor in insurance requirement cost and rate hike after 3 months.-On top of being out in a dark area of town where fence hopping is easy so all a thief needs is bolt cutters to get your stuff.-Also, gate opening was supposed to be able to have your personalized code enabled when I started my rental and I haven't been notified yet that it is available after 3 months.-I've seen posts about how simple and easy it is to start the process but when I got there it felt like I was closing on my home mortgage with all the paperwork. Then I was handed some kind of "pest deterrent" and told my unit number. No check-in inspection, just "let us know if anything is wrong."-Lastly, the units are on a grade and the "drive up" units have varying entrance step heights you have to go over to get into the unit. I need a block of wood to smoothly transition my motorcycles into the unit. I shudder to think what it would be like to try wheeling a dolly into the unit full of boxes or with furniture.Needless to say I will not be returning next fall to store my bikes for the winter and as soon as roads are clear this spring I'm out even if I have to trailer the bikes back home.
