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December 2023 by William F.
I stopped here at the last minute just before closing. The line was long, very long. But, I must say, the UPS service folks, there were only two, handled everything with aplomb. And, to top it off, I was sending an overnight, and I had ripped out the wrong part of the label, an old one. The problem was solved quickly and efficiently. I was very impressed but their coolness under fire. Keep up the good work!!!
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November 2023 by Amanda Suter
They were very helpful. Didn’t realize my heavy Amazon return needed to be boxed by me so I didn’t have a box with me. They gave me a free box and taped it up for me at the store. Very kind of them!
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November 2023 by Adam
Best ups store I've ever worked with. Welcoming staff. They dont get angry and stressed when busy which sounds weird to say but that's a real thing. Clean, they know their stuff and 100% of the time I leave happily with a smile. Honestly I'd work here if I didnt have a job.
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September 2023 by kondwani Anderson
I have been to this UPS store twice and both times they were not able to help me. Once to get a paper notarized and second time was to print a paper and the did not know the password to the computer in the store. The employees at this location is clueless.
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July 2023 by Emma DeYoung
I went to this location today to return an Amazon package for my first time! I walked in and the two staff members were busy! They were efficient and helping people out like crazy! I had never done this before and I had no idea what to bring to the counter. I was confused. Everyone around me had codes to scan on their phones and I had no idea what I was looking for. The very kind worker ( I think his name was Rick? ) helped me out tremendously despite being VERY busy. He never once made me feel like I was a burden although I was quiet embarrassed and felt bad. It would be very easy to get flustered with someone during a busy time of day coming in not knowing how to pull up a barcode on their Amazon. I have never had such kind customer service. This man made my week. I’m so great full this store has such a kind hardworking man like this I will for sure be back to this location!
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July 2023 by Patricia Stevens
Super nice people and they are fast! We were in and out in like minutes!!! They are ⭐️⭐️⭐️⭐️⭐️!!!
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June 2023 by Nissa Peterson
Very busy since they combined stores, over 12 people in line and a long wait. But the employee, Rick, was so efficient and kind. Seriously, give him a raise!
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May 2023 by Molly Vang
The sign says they close at 7:30pm but it’s already closed before 7:30pm. Please update your hours if you’re not open until 7:30pm. When I got there the door was locked and the staff members rode around the parking lot on a mini motorbike. I guess the anticipation of waiting to ride the bike was too much to handle so closing the doors early was needed.
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April 2023 by Mandi Mathison
I’ve always had fast, courteous, and nothing but excellent service at this location! Awesome staff!! I also appreciate having her UPS store on this end of town as we live east of Rochester.
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March 2023 by Katie C
Overall this has been a solid place to ship things. Kind and efficient staff. Today I tried to go there at 7 (they close at 7:30) and they suddenly closed early. Bummer. I’ll still go here, just not within half an hour of closing.
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February 2023 by Jan Fritz
Rick is a super multi tasker!! As well as very knowledgeable and helpful! Would definitely want his assistance again! Thanks Rick
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January 2023 by Sue S
Today I went to this UPS to ship quite a large item. An employee named Rick, helped me above and beyond anything I could imagine. He was friendly, courteous, efficient.
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December 2022 by Melissa Halvorson
Fantastic service...i funny think i was in the store 15 seconds!!! Sealed my package and printed my receipt. Great service!!!!
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November 2022 by Nicole Faber
This is the nicest UPS in Rochester. The man working today deserves a raise, so nice, kind and helpful!
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October 2022 by Melissa
There is a UPS Store closer to me, but I drive across town to come to this one. Rick is the main employee I see there and he is fantastic. Great at multi-tasking, service with a smile and always goes above and beyond. Great job, Rick! Thank you for making one of my least favorite errands into a pleasant experience. UPS is lucky to have Rick!
