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August 2023 by kylie blattner
Went to Think Bank on Maine Shoppes to open an account. One guy was in lunch other was out for the day so the lady got me started and called the other building saying I’ll be over there, I didn’t mind it was only 5 miles up the road. (Also thank you to the lady in Maine for holding the doors open for me to get my kiddos out the door)Went to the one on Greenville greeted with smiling faces and offered a drink. When I was sent back with the man to open a checkings account they gave my kiddos crayons and paper to occupy them (greatly appreciated) and it was a easy process to open an account. They will also help you set up your mobile app account and will show you how to do the things you need to do. Received a free gift, a debit card same day, also if you give your old debit card they will give you $10. So far so good!
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July 2023 by Steven W.
These guys are damn near criminals. I deposited a cashiers check from a larger bank to a business account that I use everyday and they are using my money for almost two weeks before they let me use it. My business debit card has been replace about every three months because of fraud. I think there a bunch of children running this bank. Sad to see.
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March 2023 by Kayla Lyne
Jill you are amazing! I’m a very anxious person and I felt very comfortable with you! You made things really easy and less stressful as well as being friendly yet professional! I appreciate everything you did for me! Thank you again!
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January 2023 by Savoy G.
Opened an account in the early 00's at the time it was a credit union. At the time, decent customer service and good financial institution overall. After it became a bank in 2007, everything went downhill. Mix-ups, overly complicated on-line services (just logging in was immensely frustrating), very poor customer service, rage-inducing conversations when attempting to have errors corrected, I would give this bank 0 star if I could. Couldn't take it anymore after 5 years of this mess, just took my money and ran to open an account in another credit union in a different town. And to top it off, the staff even managed to screw up when I closed my accounts, that is REALLY saying something.
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December 2022 by Judy Gray
Great service, both by phone and in person, knowledgeable, easy access, native English speakers; same day card issued in person. No monthly checking account fee. A postive switch from W.F.Very pleased with Greenview branch banker Andy Braun.
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April 2022 by Mary T.
I have been a Think Bank customer for many years. When I first arrived in Rochester to settle into a new phase in my life, one of the recommendations was to open a bank account at IBM Credit Union, which was Think Bank's former name. It made sense, as my employer was IBM. During my time in Minnesota. I only visited two IBM Credit Union locations: - Its main headquarters on West River Parkway NW in Rochester, which has since moved to Members Parkway - Edina (there is one, but I don't know if it has moved) When I left Rochester and moved back to Winnipeg, the bank changed its name to Think Mutual Bank. It has since dropped the Mutual part. I found the name change weird at first. However, Big Blue isn't the powerhouse that it used to be in Minnesota, so it always seemed like a premonition that the folks making the name change had. During my most recent stay, I visited Rochester a couple of times. I was driving up from Iowa and I remembered that there was a Think Bank on the south part of Rochester, but had never been. I did a quick search and found it. I needed to withdraw some cash, so I drove over here. This branch has a lot of parking spots. It's because it shares the same building with the Rochester Post Bulletin, which is the local newspaper. It brought back good memories of reading this newspaper both online and on paper. It had a restaurant section, which helped me figure out where to eat when I first arrived and beyond. It was my version of Yelp, especially being so new to the city. The branch wasn't open when I rolled in well after 6 pm on a Sunday. There are a few drive-thru bays. I only needed the ATM lane, which has always been the lane that I've used at Think. If you do need a human to help you with your transactions at the drive-thru, you'd use the other lanes during branch hours. The ATM was functional. The prompts have changed since I last used it over a decade ago, as expected, as have the look and feel using the ATM. I have been without a debit card because I didn't have the need for one. However, I visit the Twin Cities often now, so it made sense to get a debit card sent to me. It worked seamlessly. I withdrew some cash and was a happy camper. The ATM was clean. I had no problem driving in and out of the parking lot. All was great, including the clear signs everywhere. Perhaps when I'm back in Rochester and this branch is open, I'll go inside to check it out. I'm curious about the Post Bulletin, too. I never thought that I'd see both together. It's cool. (125)
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November 2021 by Billy McClarin
Great staff that has been super helpful and personable with all my banking needs.
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October 2021 by amy solum
Will definitely NOT go the extra mile for you.
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October 2021 by snalrus
i thought about banking here
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August 2021 by Alexis Adler
Are you an average joe looking for a decent bank? Then look anywhere else.This bank has failed so many in the working class and LOVES LOVES LOVES to CHARGE CHARGE CHARGE. they also love to deny you any assistance they love to deny you any help. I asked for a deferment on my loan which I have never missed a payment on for 2 months. I just needed 2 months to get my life together. And they denied it. Please look anywhere else. I cannot wait to switch to USAA today. Also who wants to go to the bank that is colored fuchsia.Seriously trust me they will never work with you. They will never approve your loan. You were too poor for them you were beneath them. This is no longer a bank for an average working class member. Look elsewhere
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March 2021 by Han Vorwerk
Their lines can get congested at times but overall you won't find friendlier staff. They are quick and have a very hometown feel. If errors arise, they are quick to ensure its corrected.
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March 2021 by Odai Al-Qadi
One of the worse banks I ever heard of. Do not deal with them for sure. I’m speaking out of experience. They just would restrict your account just so you open another account with them and transfer the money.
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February 2021 by Layla Dodge
They are big enough to matter, small enough to care and wise enough to respect their customers and keep them happy! Great place, great staff great choice! Grow with Think Bank...I certainly am...
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January 2021 by Bran Don
Great Bank. By far best location in Rochester. Extremely helpful staff and friendly!
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October 2020 by Gregory Johnson
Staff is very friendly and love the atmosphere; able to actually talk to the staff on personal levels because they're so nice, best bank in the business! Been with them 5 years now and coming from Wells Fargo, not a single regret for coming here. Only small complaint is to get the ATM deposit started!
