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July 2023 by samanthamelodyturner
Bad relationship
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August 2022 by Esther Lebron
Financial Planning needs to do better at responding to their customers when they call. And returning calls.
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May 2022 by Mark Alden
Think bank Is horrible, customer service is shady.
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August 2021 by Alexis Adler
Are you an average joe looking for a decent bank? Then look anywhere else.This bank has failed so many in the working class and LOVES LOVES LOVES to CHARGE CHARGE CHARGE. they also love to deny you any assistance they love to deny you any help. I asked for a deferment on my loan which I have never missed a payment on for 2 months. I just needed 2 months to get my life together. And they denied it. Please look anywhere else. I cannot wait to switch to USAA today. Also who wants to go to the bank that is colored fuchsia?All positive reviews are from years ago. I really doubt you'll find a recent positive review from 2020 on any branch that isn't a bot or just a star rating. There's nothing good to say about themSeriously trust me they will never work with you. They will never approve your loan. You were too poor for them you were beneath them. This is no longer a bank for an average working class member. Look elsewhere
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April 2021 by Stephanie Kunze
The drive thru is a time warp. If it's a good day you'll wait 30 minutes. Horrible and never an apology. Just a nightmare.
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September 2020 by Martha L.
I joined Think due to growing to dislike Wells Fargo (before the problems that made the news.) I've been happy at Think ever since. They recently got ATM's that allow you to choose something other than all $20s for withdrawals, the bankers have always been helpful, and I've had very few problems with online banking. The only things I don't like are, issues connecting my account with an app called Albert (a problem on Albert's end) and they are only in Rochester. The second is only a problem because I recently moved hours away, and is also the only reason I'll be changing banks. For anybody in the Rochester area, I fully support choosing Think.
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December 2019 by Cole Russell
The online banking app is awesome. Best bank around. I Had trouble with a fraudulent item on my account a couple months back but they fixed the issue right away! I'd give it 5 stars but the tellers in the building are a little slow when you need to stop in.
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October 2019 by Amelia L.
This is a great bank! My family has used them for years! Easy to use app for mobile deposit. Friendly staff. They help you get in and get out! This is a great option for a local bank.
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September 2019 by Burkyturky
At think bank you don't have to think cause they do the thinking for you. Like seriously. I was like, "me want card," and they where like, "ok." it was ultra epic.
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June 2019 by Derek Meltzer
Just closed on my first home yesterday and Think Bank mortgage advisor Karen Golberg was absolutely awesome to work with. Karen made everything super easy throughout the entire process and there were never any surprises. I truly appreciate Karen, she is a master of her craft. Thanks again!
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October 2018 by Don W.
I have been a " member " of Think Bank since 1965. I have financed 8 cars and 5 homes in the past. I went to refinance our present home,the " officer" lied to me and did not return my calls. Needless to say l am not happy to be associated with the mutual bank
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July 2017 by ru ya
One of the worst bank I have dealt with. I paid off my car loan in person with a personal banker 30 days ago. And they told me I don't need to worry about anything going forward and this month they withdrawed my car paid money again. When I called the customer service the lady on the phone was so rude. She made me sound like I had no idea what I was talking about. And it was my fault this happened. But I told her when I paid off my car loan in person and I told the personal banker there was an automatic payment set up and we need to cancel it. She said there is no way this would happen if I mentioned it to the personal bank. Always customer's fault.
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June 2017 by Paula Wallace
Great customer service!
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January 2017 by Hayden Christensen
Awesome bank love it i used to have wells fargo and this bank is 100% better
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January 2017 by tabartsch55904
Great in and out bank on South side of Rochester
