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November 2023 by H R
Tom Kadlec Kia service department is excellent!! They provide us with updates, check with us if there is additional maintenance needed. The car is always ready on time. The shuttle service is very helpful.We have bought cars because of the great customer service and products we've received over the years from the service department and the sales department at Tom Kadlec Kia in Rochester.
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November 2023 by Denise morgan
My experience at this dealership was excellent! The moment I walked in, I was greeted by Anthony Gideo. Great sales consultant! He listened to what I wanted and walked me through the successfully purchase my new 2024 Telluride without any stress. Business Manager, Scott, was equally helpful in explaining warranties. Everyone here, was friendly, helpful and professional.I will shop here again. Thank you Anthony!
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November 2023 by Larry Johnson
Just purchased a Kia Telluride from Tom Cadillac Kia in Rochester. Very polite, professional staff to deal with. David Chaffee did a great job of explaining the differences in the trim levels , color options and was a wealth of information with all the techy stuff that comes with the different trims. After a test ride, we figured out the options I liked but they didn't have the color I wanted. David talked with the manager, John Prinzing, and before I left he had found the right color at another dealership and had it on their lot within a couple days. Very accommodating.I seldom write reviews, but my experience at this dealer was definitely 5 stars!
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November 2023 by Karol Blink
The service and attention to detail is not notch. Sales persons are kind and knowledgeable. Have used the Kia Dealership for several years with great satisfaction. Jamie Iverson was my initial greeting sales person. I was treated with respect and concern. KB
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October 2023 by Patrick Rasmussen
I have never felt that buying a car is a pleasant experience. But Alex and the other folks at Tom Kadlec KIA were great. It was a constant rain when we were there, so they brought the car inside, so we could look it over. They gave me a very fair trade in price on my vehicle.I had contacted them earlier in the week about the car I was looking to buy, and we were able to take care a lot of our business via texts.
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October 2023 by John S
We just got our next Kia, a Seltos. Our last 2013 Sorento is still running great with 158,000 miles and almost 11 years. This is a great dealer group to work with. Our Salesman Jamie Iverson was the value added part of the deal. I will buy from Jamie again, can't find many who will give you his level of service.
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October 2023 by Bob Fosburgh
My wife and I bought a pre-owned Kia Soul from Kadlec Kia just yesterday. The vehicle rode and drove very well, but we purchased it "as is," so there's obviously a greater level of risk; however, based on our experience with sales consultant, Alex Mathis, I am confident that their service department wouldn't put an unsafe or highly-flawed vehicle on their lot. I was pleasantly surprised how well the car-buying experience went, thanks to Alex's accommodating personality. And if the car we purchased ends having significant mechanical or safety problems (which should have been identified) within a relatively short period of time, I'll be sure to let Alex know and will update this post! For now, I have nothing but praise for Tom Kadlec Kia and Alex Mathis :)
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October 2023 by Tammy Peterson
My daughter and I went shopping for her "college" car. We were beginning our journey of her needing to test drive a few different vehicles to see what she liked and didn't like. Sales Consultant Anthony Gibbon was fantastic. No pressure and just let us do our exploring with no pressure. We had a fantastic experience and we found the perfect fit in our budget! Thanks Anthony and Tom Kadlec Kia!
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October 2023 by Sean Macaday
I went in knowing the exact car I wanted, and while they originally did not have it in stock, Anthony Gideo went above and beyond to find the car and bring it home. I’m in love with the new Kia Niro. Very appreciate of them being able to find the car despite not originally having it.
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October 2023 by Austin Dorenkamp
Great experience with the Tom Kadlec Kia Parts & Service department. Ordered a hitch receiver for new Telluride. It showed up just over a week later and they had it installed within the following week. Installation was reasonably priced and they even washed the car! Will definitely be coming back for future parts and service.
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September 2023 by Hayley Solis
I was on the hunt for a new SUV when I came across the KIA Sorento. My husband and I went to Rochester KIA to test drive and look at the different options. Mike was very knowledgeable and helpful. Everyone that we had to encounter was very professional and welcoming. I will recommend Rochester KIA to anyone in the market for a new car.
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September 2023 by Barb House
Needed a headlight replaced, I called and was able to get right in and have it replaced. The previous day, my check engine light came on, I called the service depth and was able to get in immediately to find out what the problem was. I would ,and do, highly recommend Tom Kadlec to all my friends for purchasing a vehicle and their great service department.
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September 2023 by Jason Wobig
Mike Danielson was an absolute joy to work with. He made this the easiest and most painless car buying experience I have had in over 30 years of buying/owning cars and working with over 8 different dealershis. This was our first new car, ever, and it is a beautiful 2024 Kia Carnival. He really made it a bucket list moment. Thank you Mike. On top of all of that, Scott made the final signing and paying, again, the easiest I have been through. Really, THANK YOU!!
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September 2023 by Kim Postier
Working with Alex was wonderful. He was so kind. He treated us with utmost professionalism and respect. Will definitely be happy to work with Alex when it is time to look for another car. Thank You for making it a great experience.
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August 2023 by Jen Grenell
When I purchased my Kia Sportage, I worked with Rich Vitale. It was probably the most calm car buying experience I’ve ever had. I highly recommend the Kia dealership, the Kia Sportage and recommend working with Rich on your next car buying experience!
