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September 2025 by Pam Alberts
Employee 107931, was a ROCK STAR. He helped us with a difficult package with kindness and knowledge. I'd give him 50 stars if I could! Pat and Pam
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August 2025 by Randy Hemann
Workers there generally move people through the lines pretty fast
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August 2025 by Dr. Dr
Grossly negligent when claimed providing professional package. Don’t use this store.
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August 2025 by Dennis Duke
Fast and helpful
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August 2025 by bob peters
Great service and fast
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August 2025 by Santino Gallegos
Great customer service GG helped me out she went above and beyond to help me get all my packages shipped out
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August 2025 by Sam Rudolph
I have to tell you folks, I have never had a bad experience at a UPS store, but Dave at the US 52N UPS store has consistently gone above and beyond any expectations, and I cannot recommend him or his store highly enough.
Back in April, my wife and I were planning to print wedding programs at Office Max, as their web site indicated we could take digital files in as late as 2 p.m. and have them done same-day. Turns out (nothing against them) that they wanted north of $1,000 to print, and that the type of print job we wanted was an exception to the 2 p.m. same-day rule, as it could not be printed in-store. This was three days before the wedding, and there was no way we were getting mailed-out programs back in time.
Enter Dave and his colleagues, who were very patiently taking an immense line of Amazon return packages from an increasingly testy queue of customers.
When it was my turn, I explained that I had a 24-page brochure for a wedding program that I really needed by Saturday, and if there was any way they could print a hundred of these, I'd be eternally grateful.
Did this faze Dave. No, no it did not. Dave booted up the PC and the printer and had me sketch out how I wanted the pages to print, and then sat their patiently for 20 minutes running test prints until it looked right. He told me he'd do them himself, and it should be by the end of the day on Friday at the latest, and if somehow it was not, he would drive them up to our venue on Saturday morning.
However, he did not need to drive up and be an impromptu (though welcome) guest at our Saturday wedding in Miesville, because Dave had them all printed by the end of the day on Thursday, and he called me three times from when I left the store with updates.
Total cost was just over $350.00. No charge for all his extra time figuring out my .pdfs, no charge for the test printing to get it right.
Everyone should be like Dave.
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July 2025 by Seba
I always have a good experience here bringing returns or other packages. Even when the lines are long, employees work as fast as they can, without feeling “rushed” though. They are right on spot, courteous, doing their job well. Kudos to UPS for recruiting and hopefully keeping this kind of employees.
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June 2025 by Edgar Flores
Helpful friendly staff. Can be very busy at times, but they get'r moovin' pretty quickly.
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January 2025 by Matthew Shea
This place is chronically understaffed. Most of the time there is one person working and the line is always enormous. Hire more people.
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December 2024 by C Peterson
I have seen other complaints about the store off of 52 north not opening at 8:00. I know I will get a placating message that you'll forward it to someone. Yada yada. Open at 8am!!
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December 2024 by Nathan Bennett
All the employees seem extremely miserable and incredibly unfriendly. Except for the Indian guy and Asian kid, they were both very helpful and friendly so thank you.
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November 2024 by Janet Stanton
Friendly and efficient help from staff.
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September 2024 by Craig Springer
The staff at this location gets it done! The hardest working people in Rochester! Keep up the great service.
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September 2024 by Jessica Seabright
Unfortunately the website still let's you book notary appointments even when a notary won't be there.
Imagine my surprise when I go for my appointment and are told they're not there and won't be for two more days. If there won't be a notary, block off those days/times so people can't schedule an appointment!
Bottom line, call to confirm your appointment will actually happen!
