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March 2024 by Nicole Winfield
First impression was the place was dirty, employees dressed unprofessional and service was not good.
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March 2024 by Debbie Jones
Always have great customer service
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February 2024 by sierra roy
The staff is great and is working hard. Too hard. There should be more people working g as to not overload the poor workers.
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February 2024 by Jolene Anderson-Rau
Fast efficient service.
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January 2024 by Frank Fang
Long line but efficient and appropriately staffed for the Christmas returns. I got through my returns quickly. Thanks.
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January 2024 by Sean McCauley
Store: looks like the back of a thrift storeEmployees: Rude, bad communications, seem put out to do their jobsPrices: No better than FedExI don’t know why I ever use UPS.
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January 2024 by Max Weisheipl
I came in to see a huge line out the door. The employees quickly got through the line and I was in and out in 5 minutes. Staff seemed nice, and not the annoyed I would have expected with post Xmas returns.
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January 2024 by Kimberly Saunders
This store is never open on time! Everytime I come to this store in the morning at opening time it's never open. Employees are always late every single morning I've come here.
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January 2024 by Dean Whelan
HORRIBLE CUSTOMER SERVICEalll computer AI and no humans to talk wwithWHAT A JOKE
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December 2023 by Carolyn Lane
Employees don’t seem to care. They are not very pleasant nor interactive. Unfortunately Amazon pushes the return business to them as there is no Amazon facilities nor Whole Foods market in Rochester Minnesota. Also unfortunately the USPS delivers for Amazon in Rochester Minnesota. As once again the city with the largest medical provider has no Amazon delivery system
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December 2023 by Lisa Gifford
This store is located in the strip mall area with Hobby Lobby & Best Buy. There is a USPS Mail Drop box by the front door too.I have found the store is t often open when it says it will be. Could be on time, could be 3-8 minutes later. The photo is taken 8 minutes after it opened and a long line is already waiting outside in the cold winter morning.I just set in my car until the finally opened. Those who work there just seem tired. They do a nice job, but no eye contact, good morning or kindness. They have a very dirty work area behind the counter filled with over flowing boxes and bins. It would drive me crazy, however the employee seem to just keep working and not notice.They have many services from Shredding documents, mailing packages, returns, sell shipping boxes, offer public notary, printing invitations, banners, packing tape, cards, and mail boxes (PO) box. The carpet in the store is in need of replacement and quite gross.
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October 2023 by Mohammed Firwana
Quick service. But almost ALL the times I’ve been here during the opening they’ve always been late to open. At least 10-15 minutes late.
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October 2023 by Kristen Thorn
Very quick, but don't expect anyone to smile! I said, "You could say hello and smile at me since I'm a customer." He said, It's okay. I said, "Really, it's not. I'm happy to take my business to a place where I'm greeted nicely." No response.
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October 2023 by Micheal Mason
I had to take a full shingle from a roof to send in. They didn't have anything it could fit it, but those guys did not give up. They put in allot of effort to make sure my package was wrapped up and taken care of. Great customer service.
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August 2023 by John S.
The UPS Store located in Rochester, MN is staffed by condescending pot heads that do not even pretend to give a damn. I realize finding quality employees is extremely challenging in the current job market, but UPS could do better by simply hiring the bums panhandling at the 41st and US-52 intersection.
