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September 2024 by Seth Folkers
Had to reset my forgotten debit card PIN. The cashier was friendly, helpful and knew exactly what to do. The only complaint was the wait time, which seemed due to there not being enough workers for the number of customers (I did arrive toward the end of the day, which is probably a busier time).
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May 2024 by Evelyne Teske
best service from Jordan!
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April 2024 by ben long
We had such good service from Dicia. We were thinking of banking elsewhere but after our interaction with her we are keeping our account.
She explained to us about the other products offered that we could use.
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November 2023 by Kevin Olson
Absolutely the best bank a anywhere!!
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October 2023 by Yumna Suliman
Opened an account with US Bank, and there was issues receiving the card in the mail, but when I called the 1800 number they were great about getting that’s situated for me. They expedited me a new card & told me to go into the branch to get a temp one until my card comes in. The tellers at this branch location are very rude and unhelpful. When I asked them for a temp card they told me that they would be unable to do that, and they were very dismissive and rude when I was asking questions. I then went to the branch location on Commerce and they were beyond helpful and got me a temp card immediately!! DO NOT VISIT THIS LOCATION! Go to commerce Dr… you will get better service, in my experience at least.
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October 2022 by Gale Gavin
Slow service it is terrible. Been waiting 10 minutes and only one car in front of me.... changing banks I'm tired of this
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June 2022 by M Miraz Hossain (এম মিরাজ হোসেন)
Staffs are sometimes friendly and most of the time bit rude. I don't have to wait for long when I visited last time though. My problem solved but took some time.
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February 2022 by Rhonda Davis
I wish to thank Cindi, the branch manager, and Chelsey, an employee who continue to greet me when I enter their Bank Branch, have helped me throughout my association with their Bank in professional kind ways. No matter how busy they may be, they always have a smile, kind word, calmness, professionalism to help me with all I have needed. Thank you! I highly recommend this branch!
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November 2021 by Anna Bonde
The staff is totally incompetent. They froze my debit card (which I did not ask for!! It was super alarming, because I was trying to buy coffee in the morning to discover my card had been frozen!!), they mailed cheques to the wrong address, and told me there would be a $30 fee for wire transfer, which is false.Whoever is responsible for training them needs to get their stuff together!
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September 2021 by Manuel S.
I've been coming here ever since I purchased my home The first year was OK but then the second year every time I come I wait at least 30 minutes before somebody can help me drive-through 45 Currently be waiting for 35min
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September 2021 by M Miraz Hossain
Staffs are sometimes friendly and most of the time bit rude. I don't have to wait for long when I visited last time though. My problem solved but took some time.
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September 2021 by M Miraz Hossain (এম. মিরাজ হোসেন)
Staffs are sometimes friendly and most of the time bit rude. I don't have to wait for long when I visited last time though. My problem solved but took some time.
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June 2021 by Chana M
Poor service at this location please avoid. Tellers have much passive aggressiveness
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November 2020 by mohammad galaria
Please do something about big drive thru line. 25 minutes for deposit is too much for business owners !!
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September 2020 by C -
I have to use this location everyday for work. I know there is a shortage of coins but to constantly be only giving us one roll of each is unrealistic. I need to run a business and I shouldn't have to use my personal bank to get coins. Why can I get coin at every other bank but not this one? The tellers have no sense of urgency. Some of the worst customer service I've ever seen. Which is quite a bit for how long I wait eveyday -- over an hour most days.
