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November 2023 by Kevin Olson
Absolutely the best bank a anywhere!!
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October 2023 by Yumna Suliman
Opened an account with US Bank, and there was issues receiving the card in the mail, but when I called the 1800 number they were great about getting that’s situated for me. They expedited me a new card & told me to go into the branch to get a temp one until my card comes in. The tellers at this branch location are very rude and unhelpful. When I asked them for a temp card they told me that they would be unable to do that, and they were very dismissive and rude when I was asking questions. I then went to the branch location on Commerce and they were beyond helpful and got me a temp card immediately!! DO NOT VISIT THIS LOCATION! Go to commerce Dr… you will get better service, in my experience at least.
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October 2022 by Gale Gavin
Slow service it is terrible. Been waiting 10 minutes and only one car in front of me.... changing banks I'm tired of this
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February 2022 by Rhonda Davis
I wish to thank Cindi, the branch manager, and Chelsey, an employee who continue to greet me when I enter their Bank Branch, have helped me throughout my association with their Bank in professional kind ways. No matter how busy they may be, they always have a smile, kind word, calmness, professionalism to help me with all I have needed. Thank you! I highly recommend this branch!
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November 2021 by Anna Bonde
The staff is totally incompetent. They froze my debit card (which I did not ask for!! It was super alarming, because I was trying to buy coffee in the morning to discover my card had been frozen!!), they mailed cheques to the wrong address, and told me there would be a $30 fee for wire transfer, which is false.Whoever is responsible for training them needs to get their stuff together!
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September 2021 by Manuel S.
I've been coming here ever since I purchased my home The first year was OK but then the second year every time I come I wait at least 30 minutes before somebody can help me drive-through 45 Currently be waiting for 35min
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September 2021 by M Miraz Hossain
Staffs are sometimes friendly and most of the time bit rude. I don't have to wait for long when I visited last time though. My problem solved but took some time.
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September 2021 by M Miraz Hossain (এম. মিরাজ হোসেন)
Staffs are sometimes friendly and most of the time bit rude. I don't have to wait for long when I visited last time though. My problem solved but took some time.
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November 2020 by mohammad galaria
Please do something about big drive thru line. 25 minutes for deposit is too much for business owners !!
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September 2020 by C -
I have to use this location everyday for work. I know there is a shortage of coins but to constantly be only giving us one roll of each is unrealistic. I need to run a business and I shouldn't have to use my personal bank to get coins. Why can I get coin at every other bank but not this one? The tellers have no sense of urgency. Some of the worst customer service I've ever seen. Which is quite a bit for how long I wait eveyday -- over an hour most days.
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July 2020 by Johnathan Kiser
Horrible service. Rude and always an HOUR wait!
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July 2020 by Cultivate Kindness Abodah
Poor service at this location please avoid. Tellers have much passive aggressiveness
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June 2020 by Gage Hansen
Horrible service. 30-40 minute wait time and I make daily deposits.
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August 2019 by Nate Snyder
When I originally set my account up with Barry I told him that I don't want to occur any overdraft fees if possible and asked him to not allow me to spend more than I actually have in my account with my Visa card. Last night I received three overdraft charges. I came to the bank today to talk with Barry and he told me that I never opted in to this overdraft protection plan. Why in God's Good Name would I ever want the bank to let me spend more money than I actually have? I'm very frustrated with this bank and I am closing my account tomorrow.
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February 2019 by Katie Ragan
I typically don't come to this US Bank but I was on this side of town. The woman who helped me was super sweet. I dont recall her name but she had an accent. The thing that disgusted me the most was another employee using the word "retarded". To simply throw that word out especially when customers are present is horrid. I will be making the extra trip to the other side of town. Very unprofessional.
