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March 2024 by Kloie Flores
they are very rude !! elder guy in the front puts zero effort to try & help, i wittiness him being annoyed of a customer he was trying to help… lady in the back is even ruder, she talked to me in a very demanding way & she even said “are you going to let me finish?” as me the customer trying to explain something. I’m sorry but that is very rude & she has no sympathy for a customer in trying to help. She basically told me it was my fault my package was sent back to the carrier & even if it was she has no right to talk to me they way she did. very bad at customer service.
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February 2024 by Paul
Staff is very friendly and dropping off our packages has always been smooth
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January 2024 by Ed Mathwig
Again, no mail delivery nor any pickup today. What I placed in my box this morning at 10 am is still there, and it likely won't get to where it needs to be on time. I am so sick of the lousy service we are getting. All we get are excuses. Nothing improves.
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December 2023 by Andy R
Postal service in my area of SE Rochester, MN, has gotten quite pathetic. It's been really bad for a while now, but these past few months it seems to be hitting new lows on a regular basis. Here is just a sampling of what we've experienced, just recently:--We usually only receive mail about half the days of the week.--We often receive our neighbors mail. A lot of times this appears to be important mail, deserving of prompt delivery to the rightful owner (e.g., insurance-related, bank-related, etc.).--An Amazon package was placed on top of our rural mailbox, inviting "porch" pirates to a free and convenient gift this holiday season. This is despite the fact that our front door, where it should have been placed, is literally about 50 feet away from our mailbox.--For some crazy reason, they decided to not deliver an envelope with 5 small packets of vegetable seeds to my mailbox. Instead, I received an email stating I had to go in to the post office to pick it up. I've had countless seed orders delivered out here over the past 10 years. Never have they declined to deliver them. So, instead they prefer I add to the congestion of their offices about a week before Christmas. That's surely to be a good time to be had for all.--A family Christmas card was delivered torn in half. But, USPS was kind enough to deliver it in a plastic bag emblazoned with "USPS" and stated "We Care" (ya, you care, you betcha!)Oh, there's more. This is just a sampling of what we've had to deal with.Awful. What ever has happened to what used to be a respected and reliable organization? I'm sure they have lots of excuses. Unfortunately, there is no excuse.
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December 2023 by Aquita Taplin
They keep sending my son mail back with no reason other than undeliverable. It’s his food stamp card and we have been trying to call for days to speak to the post master and no one EVER answers the phone! All times of the day! My son is 18 & in college 14hrs away from me and they are making this so hard to get rectified. Food stamp people can’t help us but to keep trying to resend it! This is ridiculous that absolutely no one is answering the phone!
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December 2023 by Pamela Stevens
People here are not too bright. No mail for 5 days. Also the mailbox parcel key for my apartment does not work, so no access to my packages. Who ever does the route never shows up before 6pm so I can even call and complain.
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December 2023 by Mark E. Fisher
Our regular carrier was great, but for the last two weeks, we have only gotten mail 2 or 3 days a week. When you're expecting medication in the mail, this is unacceptable.
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November 2023 by Hardgore Alice
didn't bother knocking lied about obstruction I'm planning to sue for abuse and federal misconduct as well as sue for mental stress
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October 2023 by Dean Roth
We used to get our mail before noon like clockwork with a cordial friendly male delivery person. Since he retired, we have had this obnoxiously, lazy, unfriendly person that could care less about customer service delivering our mail. We currently have no idea when and if our mail is going to be delivered for the day. We get notices from our vendors that we order online that say packages out for delivery and two days later we still don’t have it. We are paying for service from our US post office and when are we gonna start receiving it? Bear Creek postal office is a joke.
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October 2023 by Nadira H
Horrible experience- John who was helping us had a bad attitude and wasn’t much help. This isn’t my first bad experience at this post office. Really bad customer service!
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June 2023 by Mz Spiritual G.
The reason I'm giving this 3 stars is because the mail carrier has ripped up some coupons and laid it back in my mailbox that is very on call for and if it's not my mail and I put it in the out box that means it doesn't belong to me. I will be talking to the higher ups about this for the mail carrier to rip up the papers like that so disappointed
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May 2023 by Sally J
I have never had a bad experience at this location. Everyone is so kind and helpful. Thank you for all that you do!
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February 2023 by Shawn Persaud
I ordered something it said it will be here today February 4th but how if your closed so now I’ve been waiting for my mail for 9 days now when I paid for 2-5 day shipping you goofies
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February 2023 by Zach Robertson
Karen at this location is fantastic. So friendly and welcoming
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January 2023 by Sweenzz
Everytime something is shipped through USPS and goes through this location, my packages sit for for 2-3 days without moving. And when I go in to pick up my packages they don't end up giving them to me, with excuses like oh its still on a pallet in the back. So go find it and bring it to me. I came in to pick up my package, not to be told "yeah its here but you can't have it" getting really sick of it and if I had a choice would stop getting packages through usps all together.
