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December 2023 by Kristi Wilhelm
DO NOT BRING YOUR CAR HERE!!If I could give them 0 stars, it most definitely would be a 0 start review. I took my car in for an oil change on 11/12. For weeks after, I was smelling burning oil. I took my vehicle to a local mechanic, and he said the cap wasn’t thread correctly, so oil had been spewing out onto my engine, thus causing the burning smell. The mechanic took photos of the cap, and engine as proof. After finding this out, I took my car back to Valvoline to explain what happened. They said they would ‘look on their cameras’ to see what happened. Two days later (on a Friday) I got a call and they said they reviewed the cameras and the cap was put on tight, and they were taking 0 responsibility. After stressing that nobody had touched the car after the oil change, they said they would bring it the manager, and he would call me Monday. I also said I had pictures from the mechanic showing it wasn’t thread correctly. I didn’t receive a follow up call until Saturday, and it was from an assistant manager. They said the manager reviewed the footage and isn’t taking any responsibility. I argued on the phone for quite some time, before being told they weren’t going to do anything and it was final. They aren’t even willing to look at the car or the photos from the mechanic. I asked to speak to the manager, and they said the manager wasn’t there and he had tried calling me on Monday. I never received a phone call or voicemail from the Manager.I spoke with a dealership about getting my engine cleaned and they said it will cost around $200, assuming it only takes them an hour. I paid $130 for the oil change. As I see it, I’m essentially out $330 because of a mistake they won’t own up to.After reading other reviews on here, it’s clear that this establishment never takes ownership for their mistakes. There is another instant oil change place that opened up across the street from them (Take 5 Instant Oil Change). You would think with direct competition now, they would care for their customers more. If you value your money, time, and vehicle, go somewhere else for an oil change.
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December 2023 by pinche_vote
We're on the road and stopped in for a quick service. The team here was super informative and thorough. Chass, Phil and their team did a great job.
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December 2023 by DONSANDWICH
Very friendly but couldn't do my oil change. Went down the street to a competitor and had no problems
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December 2023 by Jonathan Geshick
Fast friendly service. This is the only location in Rochester where I get my oil change done.
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October 2023 by Jasmine Tucker
Just got an oil change today and it went pretty well, didn’t over charge me for nothing or ask if I needed anything extra besides wipers.They were all friendly and it wasn’t expensive at all. I really appreciate it!Service: Oil change
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August 2023 by Jared Little
I alway appreciate the customer service and work at Valvoline. Just wish they were $20 cheaper
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August 2023 by kaitlin murphy
Have taken my car here multiple times because its convient and I'm a mom of 2 and need fast on the spot oil changes. There's always an issue. First time they left my skid plate hanging down in the middle of winter and it all but ripped off. Second time I needed a new battery, and they messed the battery up so bad putting it in I had to pay 200 dollars for a mechanic to look at it just to tell me to go back to vavoline and demand a new battery (took 2 times of asking). Now my car is having engine issues (car has 65k miles on it) and I've been dealing with a mechanic which I'm sure he will tell me it's due to the poor oil changes I've been recieving. My sister also took her car here for an oil change and now her cars in the shop because of an oil leak . They also replaced the cabin filter and didn't use the right size just jammed a random one in there. I guess this is what I get for looking for convince instead of quality work. Don't bring your car here.
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August 2023 by Trey Kuefler
My wife and I always drive across town to go to this specific location. We’ve never once had a bad experience in the four years we’ve been coming here. The manager is very friendly and professional.
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August 2023 by Chris Johnson
I had some questions/concerns about the service being done on my vehicle. I attempted to discuss them with the employee and was treated poorly with a dismissive response and then was ignored for the rest of the visit until payment.Service: Oil change
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July 2023 by Jess C.
Want to give a shoutout to the manager at this store. Chass has been there a few years and she has always been friendly, efficient and professional in dealings with customers.
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June 2023 by Ruhianna
They were very fast and efficient, they were very nice also and I didn't have to wait long. Worked with me and even were kind enough to save me from some leaves that had fallen in the front of my car c: 10/10
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June 2023 by Veda Wynter
John, Jacob and Ky are the best! We had some issues our first visit to get an oil change because our previous Mechanic tightened our oil filter way too much. John gave me some good advice on what to do, and once we fixed it we came back and got the oil change done. Such an intelligent, kind, and efficient team! So thankful for everyone there.Service: Oil change
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April 2023 by susan messner
The best service in town!!! They make me feel safe when I leave I know my vehicles in good shape. Thank you all
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April 2023 by Cade Braxton
Got me in quick, didn't try to upsell me on anything. Got me out. Exactly what I wanted. I've been going to this location alone for 14 years now and 2 cars later I'm still going!
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April 2023 by Michael McGough
Man they were fast and friendly. Price was great, didn't even have to leave my car.
