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November 2023 by Matt Tse
Atrocious customer service. Store did not honor sale prices, forced customer to pay online and pick-up another time, despite literally holding product purchases in-hand.
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November 2023 by B Chambers
We found out on our way to Mayo Clinic that his Primary Care Physician had responded to a message with a new prescription. Since we wanted to start it right away, we stopped at this Walgreens for help. The pharmacist was very helpful and was able to fill the prescription within 10 minutes. He accessed the information from the Walgreens system without a problem. We got pain relief now instead of waiting five days before returning home. Very happy with the service! Thank you!
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November 2023 by Tiggiger
Very understaffed location. There have been multiple instances where there is no one on the floor to ask for help and when you wait for a cashier, they cannot help you. Came in to purchase a product that was listed in stock and could be ordered for pickup. Wasn't on shelves so asked up front if it was in the back. I was informed that it was in the back but that they didn't have the manpower to go through the whole bins for it. Then I asked if I ordered it for pickup since it's in stock would that make a difference? The cashier informed me that it would not make a difference "it still would be several days to wait until it was taken out of the back". So are things in stock or aren't they? To me it sounds like they didn't *want* to go look for the item and just stand there at the register for the rest of their shift- making up a lame excuse so that it didn't have to be their problem.
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September 2023 by Jamison H.
I was using the bathroom with a few friends waiting my turn and my friend said something about hearing me poop because i wanted to wait until everyone left to use the bathroom. the manager who was in the big stall decided to tell us that we were disrespectful and trying to listen to her use the bathroom asking if we just hangout in bathrooms all day when we had no idea that she was in there, i told her she was being rude and i was waiting to use the bathroom and she told me she would call the cops on me for trespassing and that i had to leave. she then stood in the bathroom as i was using it and said "now im gonna listen", as i walked out of the bathroom she said "your mom" and continued to follow me to the door. as i was standing by my car waiting for my friend to finish in the bathroom she came out with a couple employees and started laughing at me saying i was drunk driving...im so mind blown i think that is the most immature 60 year old looking ass woman i have ever met. she also denied saying that she was going to listen to me use the bathroom but i have it on recording.
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May 2023 by Breanna Kerling
Ordered photos online for in-store pickup. My gift card would not scan. The first employee was kind and tried to help, but didn’t know how to solve the problem, sending me to her coworker, Matt. Matt was so helpful, kind, and patient. He went above and beyond to ensure the issue was fairly solved. Happy customer.
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March 2023 by Kevin Smith
went to desk to get schizophrenia medications. person was very nice and patient. when i went to the bathroom there was a severed head in the toilet. please fix this
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October 2022 by Krista Landgrebe
I called to transfer a prescription for my daughter and the person on the end of the phone was extremely rude. She was complaining on how much work it would be to transfer the prescription to their location because the place it was coming from would be hard to get a hold of and it would take several days. She repeated this many times. I was asked why I was using the pharmacy that I am transferring from because "most people only use that when they have many prescriptions and not just one". At the end of the call, she reminded me again how this could take a long time to refill and I told her to cancel the order because clearly this was an inconvenience for her. She said, ok, and hung up on me.
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October 2022 by Jason Jason
I placed an online appointment for covid testing at this location. Arrived 15 minutes early for my appointment to be told that their covid's testing was down and that they had called everyone. Problem is their system was still letting people book so they didn't do the due diligence to make sure it wasn't taking appointments or to check and make sure no one else had booked. The worst part of about it there was no sincerity in terms of the apology for the inconvenience. They were also completely unwilling to just check with their other location to see if there was any openings. "What do you expect us to do?". You can just drive over there and check.
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October 2022 by Charmayne Cochran
Two stars might be too much. I verified that a prescription with Olmsted Medical was sent at 6:07p. I arrive at 6:30p and they claim they had not received it. I don't believe the two people I talked fully understood me because I had to repeat myself about 6 times and then write it down for them.
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August 2022 by Haley Tardif
I went in exhausted, as I don't usually wake up in the morning (I work at night). I was just looking to see if they would carry the medicine I needed( (in Texas they had it). which they ended up not having it, and I had to go buy it at Target. The employee judged my looks (thanks, I know I don't look great) and deemed me a thief. I emptied my two pockets that only carried my phone and wallet. I felt how unwelcome I was and told her I just needed the name of my medicine. which I kind of needed as it was an emergency. Nonetheless, she was still condescending. I was only in for a minute or two, just to check in real quick. This short experience was more than enough for me to never go back. I would highly recommend it to others too, as I don't want someone to be rudely judged as I.
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August 2022 by Wes Lund (The Prisoner)
Med City Walgreens Doesn't Have Much Stuff. THANK YOU, MAYOR NORTON AND LET'S ALL BUILD BACK BETTER! You Rochester Democrat elites wanted this... you voted for this... congrats, we all lost.
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August 2022 by Anna Leopard
Despite having limited employees, the few I encountered were very helpful and enjoyable. Barb was knowledgeable of the beauty products, store policies such as returns and purchase points and always kept a smile on her face. I would definitely recommend this store to others in the area!
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August 2022 by Vince Meyer
Staff and store very good, it's just too bad corporate is so clueless about things that actually help the customers and not waste their time with over communication about insignificant things. It took nearly an act of congress to get senseless texts and phone calls stopped. Not everyone wants everything auto refilled and then 4 robocalls a day about scrips needing pickup.
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August 2022 by Chris D
Virtually unreachable by phone. Was told I was next in line, only to be put on 3 different holds. Waited 20 minutes before hanging up. When I called back, I was told there were 2 other people in front of me. It would appear that they just booted me from the queue and gave my place to others.Take your business elsewhere.
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June 2022 by Bets Reed
Heartless manager with no common sense or decency. During a nationwide formula shortage, they HAVE formula, and have had it in stock for over 24 hours, admit they have it, yet simply refuse to put it out on their shelf. They flat out tell customers they have other tubs that are going to be unloaded first and they will get around to it whenever. Feeding babies should be more of a priority than bath wash and Qtips.
