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October 2023 by Daniel Schlinger
Prompt response by the owner and a refund was immediately issued for the amount overcharged. The unit rented was short-term, but it was clean.
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October 2023 by Tom Motley
Rented for 2 years. Gate only worked for a third of the time. Got an email last week that I had to be out in a month because they were going to make the spot where I was inside storage. Instead of letting me know ahead of time they waited till last moment so that they didn't lose any money. When I tried to cancel they ran me around in circles.Very poor customer service.
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October 2023 by Karen Larson
Nothing but amazing things to say about West Circle Storage! Moving to Rochester from another state, I started renting from them in May 2023 and must say this facility is very well run! It has a nice location, great layout with many options to choose from, excellent lighting and uses a great security system. This is by far the cleanest storage facility I've seen and management has been very helpful! I highly recommend West Circle Storage for all your storage needs!!
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September 2023 by Katharine Chan
Great experience at West Circle Storage. Clean, secure, and convenient. The only reason we left was because we were moving out of state. Would recommend West Circle Storage!
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August 2023 by Charleen Mc
Price increased after I signed up; not to mention the hidden "set-up" fee; must be tough to sweep out a unit. Plus the 200$/month increased to over 250 after initial month.In addition, "locked" gate was never locked anytime I ever went by to my unit.Good riddance; found a cheaper option with much better service.
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August 2023 by Donna Rosenblad
West Circle Storage is a perfect place to keep your valuable items safe! Super clean and user friendly. Always available for any questions you might have. Professional staff and I wouldn’t hesitate to use them again.
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August 2023 by Kelly Darby
Easy in and out. Good price. Always able to contact someone in-person or by email.
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July 2023 by Melissa Smith
West circle storage is a great place. They have a great set up and very clean units. The people who work there are very kind . The rates are pretty cheap I feel
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July 2023 by Geneva Krag
These folks were responsive to my questions and very helpful when a big moving van delivered my things. After five months the furniture and boxes have moved to my new home. If they could speak, I am sure they would say they enjoyed their stay.
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July 2023 by Jeff Kallis
New facility with excellent customer service, easy access, security camera surveillance, reasonably priced, on-line reservation of space very user friendly.
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July 2023 by David Lampat
Very clean and secure facility along with competitive pricing! Staff are great to work with as well!
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May 2023 by Alex Dao
Mice (and some bugs) are an issue that we had when using this rental facility.We rented a unit (indoors) from West storage from 12/2022 - 4/2023 and came back to find our things destroyed by mice with their urine and droppings all over all items. We ended up tossing most of the items. Looking around the empty units there were scattered rodent droppings around many of them.I called and spoke with the owner and one of his employees. Apparently mice had been in issue in the past and they seem to regularly have exterminators come by. We tried to get a refund for the few months that we had our items in this storage and were offered one month back (which we declined). I would recommend getting insurance if you intend to park your items here (we opted not to get insurance due to indoor nature of our rental +short duration).I added the photos of our unit (after we cleaned and removed as much as we could). If it were me, I would like to be warned before choosing a rental that rodents are an issue.
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May 2023 by Stina Tice
For most people, price is at the top of their "must have" list when deciding on a storage facility, and although that is an important factor, I've learned the hard way that there are other factors just as important to consider like the gate, safety, and cleanliness of the facility. The units are clean and the facility is very safe and secure. The pricing is also very reasonable, and my experience has been great so far.
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April 2023 by Tim B
Every part of this storage rental was great. Easy sign up online. Great communication with owner. Smooth flat, concrete covered access. Plenty of room to back a 20 ft boat into unit. Best storage facility on Rochester.
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March 2023 by Anna Partridge
Great customer service and response time. The door was frozen shut on the original space I rented. Within a few hours I had a new space and all was taken care of.
