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July 2024 by Marcus Phillips
Stopped in today to look at new phones. Couldn't see any phones without a 10 minute wait or even be able to find out if they have any in stock either without a 10 minute wait. Worker claimed he was just filling in but I believe he was just lazy and didn't want to help anyone. Epic fail on customer service!! Seems to be a regular problem at At&t stores in general went to this store because Maple grove is always terrible at customer service as well.
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June 2024 by Kelley F
I pull up to the store during normal business hours and there's a note on the locked door that says "be back at 310" ...it's currently 2:40. What the heck?!?
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May 2024 by David Thill
The doors were locked when it was supposed to be open. After rattling the doors someone opened it. When I talked to the people inside I am pretty sure they were high. Could smell marijuana
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January 2024 by Ed Kees
Stopped in to purchase a screen protector. I needed help. The guy was with some one else. I was there for 15 minutes and he never made eye contact with me or told me how told it would be. He even walked over to the display I was at, but never said boo to me.I will NEVER go back to that store.
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December 2023 by Mitch Dincau
We had the worst experience of our life working with Austin the manager the guy is a complete fraud and lied through what teeth he has. It’s been complete hell trying to get our bills and phones figured out if you’re reading this do not, and I will repeat do not go to that store. The only thing he was concerned about was making a sale. The guy has absolutely zero knowledge and everything he promised us was a complete lie. Our first bill tripled. No thanks to him. We are working with the Monticello store to get things worked out and they have been great .Update from customer service response. Thanks for your very generic email. It’s the Rogers store and your manager named Austin. You should teach him proper business etiquette not to screw the customer. I have wasted so many hours already emailing and calling. How about you just give me a phone number and a representative to speak to. How you let this guy run your store is an embarrassment to AT&T Louis has been great and he’s always fixing Austin‘s mistakes. Maybe your company should have a stern talking to him.
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December 2023 by Jada West
I stopped by to upgrade my iPhone and had assistance from Luis. He was great, knowledgeable, wasn’t pushy about adding on extra products, took his time explaining everything and also made sure I had everything that I needed. I really enjoyed my experience today. I would recommend stopping by ☺️
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December 2023 by Chloe Alberts
I was told to come into the store (by a store employee) for help with signing up for the healthcare worker discount. My employee badge only has my first name and first initial of my last name, therefore was rejected online. I was getting more errors submitting my paystubs and job letter online as well. The person I worked with today was so uninterested in helping me. He reuploaded my badge and said I would get an email if it was accepted and if not, I could upload my paperwork. I tried to explain my badge was already rejected online, and I would like to submit my job letter in the store today. With the most arrogant and condescending tone, he said he had "high optimism" and because he had the "authority of a store behind me," he believed my badge would get accepted. Clearly the discussion was over. No later than 5 minutes after I left was my badge rejected. I felt so belittled I did even want to go back. I will be using a different store from now on.
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December 2023 by Jim Zeck
I am writing to let you know about the excellent customer service I received from Luis on 11/30/2023. He was very helpful, kind and courteous which is something I have not seen too often these days. Thank-you Luis!!!
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November 2023 by Michael Ritchie
Luis went above and beyond my reason for my visit. He not only provided top-tier customer service but spent enough time with me, so I fully understood what I was signing up for and explained my other options thoroughly. He wasn't pushy in the least, very professional, and a pleasure to deal with!
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November 2023 by Marg and Jack
The best thing about the Rogers, Mn location is Luis B. He was very knowledgeable and helpful to me in making a decision on a new device. He helped me transfer my information from my dying phone to a new phone and was very patient explaining my new phone’s features. I will continue to drive past two other AT&T stores just to see Luis! This location is very fortunate to have such a caring and knowledgeable employee. Marg
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November 2023 by Jill Dechaine
I had the Ahi tuna at Woolley's and the baby sprigs were so wilted and old, it made me question the raw fish I was eating. A bit scary and can't believe the chef would even send this out.The waiter Tran was fantastic.
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September 2023 by CP Jun
This place is worse than the dmv. Took forever.
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September 2023 by Deann Delaney
Great staff. Very helpfulKevin and Vsadik are great.
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July 2023 by Ronald Irwin
No help here. Couldn't unlock safe for phones
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July 2023 by Mason Maseda
Always feel welcomed at this location
