-
November 2023 by kim thiebault
Online order is fine let's see how long it takes to get here, I have had past experiences!
-
September 2023 by stan kravets
Watch out for online deals the will change you you will never get it. I did called customers service all I got is A SORRY
-
August 2023 by Billy Dinkel
Always great tools at good prices. Be prepared for some clutter though...
-
August 2023 by Thomas Shelquist
I enjoy doing business with them and always got good help too ☺️...
-
July 2023 by K -
Fair prices on most items and some more high quality items. Love my razorback shovel! Also surprised to learn the stock pool chemicals. Awesome store in Rogers!
-
July 2023 by John Storkamp
Just off the phone with Jake from the Rogers, MN Northern Tool. I have a 2 year old Powerhorse pressure washer and part of the pump went bad. In order to get parts for a brand that is sold by Northern Tool, you have to purchase them from Jack's Small Engine in Rogers, MN. If I order these parts, I have to pay shipping. I suggested that they get the parts and send them to the St. Cloud store. If the parts were in stock at NT, they would send them up here at no charge. Because they buy they're parts from Jack's, I need to pay them shipping. Their service guy, Jake was rude and dismissive and told me that it was for my benefit to have to buy parts from a different retailer. Not much for customer service.
-
June 2023 by Gordon Chalmers
I love the expansive variety of quality, competitively priced products. The folks who work at the store are attentive and helpful.
-
June 2023 by Kenny Garcia
Service department has had my pressure washer for 2 weeks(was quoted 1-2 week turn around times) and hasn’t even looked at it yet. I called yesterday and they said it was “going to get looked at right now” and now today they tried giving me the same nonsense, so I asked for a refund, the person i spoke to became rude and bothered. Even so much as to tell a blatant lie as an excuse(saying other shops are just are backed up. They are absolutely not). I would expect better customer service at the very least after having wasted 2 weeks of my time rather then some ratty attitude.
-
June 2023 by Melissa Kirchberg
Called and asked a simple question if they supplied something. Woman abruptly hung up. I’m glad that I didn’t go in there.
-
June 2023 by Jim Esper
Always friendly and helpful and always has a good stock
-
April 2023 by Tod Gardner
The lady who appeared to be the manager was very short and rude. I spent a decent amount of time at the location in Roger's MN., and shopped for many different items in several departments. If planned on spending over $200.00 but this woman made me feel so unwanted and unwelcome I had to leave. The last thing I did was ask her if they carried bit holders. I showed her what I was looking for, I had one in my hand she said nope we don't sell those. I thought wow how f---ing rude can you be. I simply walked out after that. Ill never go back too that location again.
-
March 2023 by Bryan Kallaugher
Love this store! They are so helpful and nice.
-
January 2023 by Lance Casar
The guys toy store! Great sale on work coats and hi-vis coats right now.
-
January 2023 by Dustin Grieser
Should have read the reviews first and gone somewhere else. That’s on me.What isn’t on me, however, is the complete lack of empathy and logic coming from the customer service both at this store and from corporate.Pricing on their website differed from in store price and they (store and corporate) would rather lose a customer than refund the difference. I would have been happy with a gift card for the $40 as that would have just been spent back with the store and company but now I’ll just find another retailer. In-store staff says their hands are tied, corporate customer service just puts it back on the store. Lesson learned.
-
December 2022 by Paul Rosckes
I have purchased many things from the Rogers MN store. Was just on phone. Taking to a wonderful sales person. They were so knowledgable answering my questions on phone. About their chainsaws. I live in the country so it is refreshing to be treated so well.
