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April 2024 by Theresa Anderson
I came through the drive-through to get a dipped cone with crunch and was told that they couldn’t do it. I made a comment that I’ve had it done plenty of times before and before I can say, can you just put the crunch and a cup for me I was cut off and was told in a very rude and sarcastic way OK well we can’t do that. I understand you guy are under staffed and are working very hard and maybe dealing with difficult customers and orders but I shouldn’t have been spoken to in that order. I ended up leaving without anything and I won’t be coming back.
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March 2024 by osm said
My children was in car with me and they can hear your attitude voice through your microphone so loudly. Work on your patience, Shift your perspective.I understand sometimes you may having a tough days and it better to take a break and have a little ice cream instead of giving attitude to your customers.I gave you five star today because when I came to the window you managed well and you gave me my orders.BE YOU, BUT THE BEST OF YOU.
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March 2024 by Jamie Chapeau
It's mint anything time!
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March 2024 by Jana Lein
The food was great, hot and fresh in a timely manner for the number of people they had on staff. We did not get an ice cream product.The soda machine was out of ice (or maybe broken unsure how that particular machine works), soda was mildly warm when dispensed, and there was a sticky mess around the base of the machine and in some areas of the store on the floor.However, all the tables appeared clean and there were lids/napkins/ketchup containers etc available as needed.The staff did appear very busy the entire time we were in store eating just keeping up with the orders, so probably did not have time to maintain the lobby area.
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January 2024 by Caitlin Summers
This place needs a new owner. We ordered 2 blizzards. One came out quickly, and the girl made it passed off the second one to another employee who completely ignored her. Instead of finishing, they closed out our order and moved on. When we went to ask about the second blizzard the young girl said sorry and said other people ordered ahead of us, which was not true. This seemed like a rehearsed response. She rechecked our order and realized we had been correct and made the second blizzard. There was also a child in the back kitchen, which seems extremely unsafe and unsanitary. I honestly don’t blame the kids there. Management of this facility is obviously poor, training of process is non existent, and there’s zero thought to customer service.
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December 2023 by S
Three of us went there for lunch yesterday and we all got the same thing. We got the chicken strip basket and a blizzard. We all ended up puking in the middle of the night.
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December 2023 by Mark Klein
Employees don't wear gloves. They touched dirty rags and then prepped my food. Waste of money as I'm not about to eat that!
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October 2023 by Angela zellen
Garbage overflowing inside and outside, slow service. Got my hamburger and fries then waited 8 mins for my 3 plain sundaes, yes fricken plain sundaes. Farmington dq is way better.
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September 2023 by Kyleigh Schild
Horrible service. Didn't get what I ordered and the girl taking my order was rude and seemed like she had no idea what she was
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September 2023 by pepsi man
No ice in pop machine. No napkins anywhere. Dirty interior, tables, chairs, booths, floor and counters. Dismissive slow staff. Took more than 10 minutes for anyone to take our order then another 15 to get our easy peasy order. $7 chicken strip meal x 2.... uggg we could see staff in back stuffing their faces with fries dipped in
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August 2023 by Torrie Eldridge
Do better. Rude closing staff using the lobby as a hang out place for their friends instead of staying open during hours of operation for customers.
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August 2023 by Kitty Pryde
Closer closed the lobby early by over an hour and wouldn't let my family in to order ice cream but she let her boyfriend through the doors to go hang out inside, didn't say a word to us. Then she was sassy and snarky to my sister over the phone when she called to ask why the doors were closed while their hours stated on the doors and online they were open until 10pm. She purposely ignored us, gave no communication and gave special treatment to someone she knew over my family- then had the gaul to be nasty on the phone. Manager, hire someone better. This was a really important night for my family and our kids just wanted some ice cream. She had no idea what kind of impact she made on our day and It was a really important day. Be kind to people. You don't know what they are going through. Culver's was delicious btw.
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August 2023 by jessica eckstrom
This is the worst Dairy Queen that I've ever been to. Given that I have lived less than 2 mi from it for the past 8 years, I have been here many times, and almost always it has been a disappointment. At least eight out of 10 times that I have gone, they are out of whatever it is that I am ordering. At least eight out up 10 times that I have gone there, they have made my order wrong. I just waited in the Drive-Thru line for 20 minutes, ordered the summer flavor blizzard, the cotton candy blizzard, and I get to the window, and they tell me they're out. This is your summer signature flavor people!! Make sure you have enough of the ingredients for your summer flavors!! I will never set foot in this Dairy Queen again, and I will never drive through again. I have had enough. I will drive to Farmington or Burnsville if I want Dairy queen. It's obvious that this is a much bigger issue than just the current employees. Whoever the higher ups are for Rosemount Dairy Queen you need to take a cold hard look at this location.
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July 2023 by K. Romig
Beautiful location, good food, but not the best service. The young people working not only argue about the tasks, and text on their personal devices while ringing people up at the front counter in front of the register, they also don’t ensure filling the cake freezers and clean up the store appropriately. Tonight, we were served our food on a tray with a good amount of liquid that was not cleaned off. The place needs a good deep clean. Disappointed with our first visit inside.
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July 2023 by kim schumacher
Average DQ blizzard. But the place was FILTHY. Door handles, glass doors, floor and blizzard topping area were SO gross. The menu listed the cost of a small blizzard as $4.76 but they charged over $5.30. When I asked the server about it, she said their prices have gone up about a month ago. I asked don’t you honor the price on the sign? And she said no.
