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February 2024 by ROBERT YEZEK
Was sent here from the internet helpline. They were no of no help at all
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January 2024 by Karen O'Malley
Best service I have had at ATT store. Through information and step by step.
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January 2024 by Antonyod Johnson
Everything was perfect. I walked In the store and was helping immediately very polite very considerate, understood what I needed and got right to it and help me even get a iPad for my son. Thanks.
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December 2023 by B G.
The AT&T store at Roseville Crossing, 2724 Lincoln Drive is not a corporate store but retail. Be careful with what service that you getting. I recently went in to upgrade to a newer phone and the "manager", without my permission added an additional data plan to my line. I had told him several times, just order the phone and leave my plan alone. I never received a copy of the transaction. Within an hour I received the AT&T confirmation that I had changed my plan. Apparently I had unlimited starter AND unlimited extra. $$$. He also added $6 a month phone protection plan because the phone was being shipped to the store. I had declined that as well. Projected bill went from $85 a month to $321 next month and $202 on going. Manager insisted that the bill was "not real", and that my plan was not changed. Credits would come through (I doubt I would get $236 in credits) but I could not trust this salesman. Order canceled. The Ford Parkway AT&T store is corporate, I would suggest going there instead.
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November 2023 by Abdirashid Ahmed
I got very good experience with Att and their staff. Very welcoming and quick and quality services. My iPhone 15 Pro max is ultimate without AT&T I would’ve not able to get with good reasoning.
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November 2023 by Che Taga
I’m very satisfied with the service. I forgot his name but he was very helpful and personable. I went to Roseville location on 11/10/23 @ around noon.
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September 2023 by Joshua Row
Even if you do use Att, I'd recommend the store in the mall, just 3 minutes more of a drive and much more polite.My initial experience was fine, I needed a different plan and they told me to come back the next day to finish out the plan, but I came back in and was told that the plan I was offered never existed, they repeatedly questioned me on my knowledge of my own finances just because of my age, and were in general rude and unprofessional.I then went online to find the plan I was offered at first DID actually exist, and for whatever reason, I just told I couldn't get it. I left for t-mobile the next day.
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July 2023 by Jill Williams
Sam at the Roseville store was absolutely fantastic! I had explained to her that my social media accounts had been hacked, and she gave me the number of a person who helped her when hers was hacked. She then helped my son get a new phone and transfer all of his information over in one visit. She even got us a better discount on our current plan and save me over $70 a month! Outstanding customer service!
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May 2023 by David Braney
I went to this store as my wife's phone would not register on the system. Since the 3G network has been turned off AT&T has charged me for a service they did not provide. I was told to go to a corporate store for help. Went to the store in Maplewood and they were even less helpful telling me to call customer service. After waiting online for 15 minutes. I activated an old phone. No one was willing to be helpful. I got the full run around. Time to move on from AT&T to a company that cares.
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May 2023 by Haley Radke
Djayy was so helpful when choosing which iPhone to get. So many options but he was able to get the perfect phone for me. Thank you Djayy for everything!!
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April 2023 by Brian Belde
I was very upset after working with AT&T over the phone!!! I should have just went into the Roseville store from the start. Samantha was amazing!!!! She fixed everything in 5 minutes. She is so knowledgeable and sweet. She totally restored my faith in AT&T. She needs to be promoted or at least a raise. And I would also like to thank DJ he was very knowledgeable and kind!! Very smart man. Keep up the great work at the Roseville store. I will definitely be back!!!
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April 2023 by Matt Schramm
Both Samantha and Josh were very friendly and helpful with the purchase of my new iPhone and trade in. Great store with great staff!
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March 2023 by Mike Curran
Went to upgrade my phone. Samantha was working and was a huge help, making the process easy and painless while helping multiple customers. Will definitely be returning.
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March 2023 by Tracy T.
2 cell phone account have been taken out with my info. COMPLETE fraud, Customer service number sends you links that error. Called the store thinking finding a real human could give me direct info to correct the HUGE error ATT has done, To have Joe give very unaccertate info and no help at all or offer any help. Identity theft is horrible. How can a company verify NOTHING and DO nothing to correct the error. I have never had ATT and after this STAY AWAY. look at how they treat people that they have caused huge problems for. If you are a criminal . Go crazy they set up as many accounts as you need never verify a thing.
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March 2023 by Janet Delmore
I have had the great pleasure to work with the esteemed Samantha on my last three visits to AT&T located at 2724 Lincoln Drive Roseville, MNOn all three visits Samantha was working by herself. Samantha greeted each customer in a calm reassuring professional manner. She assisted me with questions about my new phone and a billing issue. Her expertise and knowledge was very much appreciated. Samantha went above and beyond in her service. I really can’t say enough good things about Samantha.I would definitely recommend this AT&T store to other customers. Thanks again Samantha for your dedication and strong work ethic.Most Sincerely,Janet Delmore
