FedEx Office Print & Ship Center in Roseville, MN is a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service. Services include FedEx shipping, copying and digital printing, signs and graphics, passport photos, lamination, and binding. Customers can upload documents online for convenient pick-up or delivery. The customer service experience varies. Some employees receive high praise, described as the best, incredibly patient, super helpful, a rockstar, and making the whole experience fun. They are noted for being concerned, open to brainstorming to get things right, and handling projects with care. The assistant manager is highlighted as a great help, kind, courteous, and comfortable to work with, providing great customer service. However, other interactions are less positive, with reports of poor customer service skills, a lack of knowledge on specific tasks, and an attitude that can make customers feel like a pain for knowing their stuff. Some customers prefer a self-serve approach to avoid issues. A technical flaw is noted regarding a scrollable input field on the online payment screen, which can cause payment rejections. Despite mixed service experiences, some customers plan to return for other products like greeting cards and stationery.
