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March 2024 by C Girard
Dr. Anderson at LensCrafters in Roseville squeezed me in on a busy Saturday morning for a contact lens issue. The entire staff went beyond my expectations from my first phone call through my exam. I’m so glad I found this optical clinic and will continue to recommend them to others.
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March 2024 by jay stickney
Experienced, efficient, effective and helpful staff.
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February 2024 by Tim F
I had my glasses rimless under lense support break just before I left for work in the morning. I looked around and lenscrafters were the only place that were open at the time, so I gave them a call and explained the situation. They were extremely helpful and directed me to drive over and they would try to replace the damaged part. I arrived and they immediately gave my glasses to a technition and 30 minutes later I had a working pair of glasses. I was charged nothing for the repair! I didnt even BUY my glasses from them and they repaired them for free. 10/10 service, they made a new customer out of me.
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February 2024 by Mary Miller
Two years ago I got frames and lenses here for $800! I could not see to drive so went back. They reground the lenses no problem, but I still couldn’t see. I went back to the doc who insisted the RX was correct and LC insisted they were properly ground and everything was right so they resided in a drawer until yesterday when I went to Costco where one of the optical staff said let me take a look at those. He put them on me, listened to what I said about them and bent them this way and that for about 5 minutes and WOW, I COULD SEE. In the 4 or 5 visits to LC to try to deal with those glasses, NO ONE realized I could not see because the frames were tipped at the top toward my eyebrows instead of at the bottom toward my cheeks!!!! I EVEN drove to LC at Ridgedale (from St Paul) to see an expert they recommended. He noticed/ did nothing with the frame EITHER!!!
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February 2024 by Tab Fellows
Luxottica (80% world ?️ eyewear market) owned store paired with best area ?️ eye doctors. Latest in technology and practices. Can bring in your own frames which greatly expands choices.
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February 2024 by Adrienne Schaumburg
Great employees. Dr. Lin was very knowledgeable and helpful with navigating me through my new contact lens journey. And Jasmine was so kind and funny during the pre-screening. And yes, it is a chin cup!
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January 2024 by Jay Backstrom
Great service and very experienced staff who provided me with the best results.
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January 2024 by Roxanne Enger Nagel
The person who helped me pick out frames was great; he was professional and nice. The reason I only gave 3 stars is my glasses were suppose to be in on the tenth I called and they said they weren’t in and they would call when they came in. Well I called back on the 17th and asked about my glasses they said they were in I asked when did they get in. She said the 8 th! She said they left a message? I looked on my phone and told her no one called or left a message, she was rude and said well there here. Noth more that’s it . Well there here. Ans hung up I checked my call log I keep a month of calls and then delete at the end of the month no call and no message .
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January 2024 by Nathan Wallestad
Friendly staff, easy order process, great spectacles. 10/10
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January 2024 by Rachel B
Horrible customer service on the docter side. Wish I got the name. So rude.
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January 2024 by Lynda B
Great service and friendly staff . Everyone was very helpful on my selection of eyewear. Brad was especially knowledgeable about lense availability and help me tremendously in selecting my new lenses. I highly recommend going here for a great eyewear shopping experience.
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December 2023 by Elizabeth Hudman
Jocelyn in the Rosedale Commons store was so helpful when I picked out my new glasses! She also did the fitting when I picked them up. She only had to make one adjustment to make them a perfect fit. Highly recommend.
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December 2023 by Janice Kuball
Krista was great!! She helped me pick out frames that fit my face and explained everything thoroughly.
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December 2023 by Gee Zee
So happy not to have to be dilated. Dr. Boothroyd very quick and professional explaining everything she showed and did to me clearly. Tech Jasmine was also very thorough and explained everything she was going to do which was very helpful as some things were new to me. The woman in LensCrafters (sorry, forgot name) was extremely helpful in choosing my glasses for me. She showed initiative in seeing the color scheme I was going for and showed me something that was not on my list that was perfect.
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October 2023 by Jean Borgerding
All staff members were very helpful, knowledgable and efficient. I feel like I got a very thorough exam and excellent help selecting frames.
