-
February 2024 by Randy Bey
Store personal still as helpful as usual.
-
February 2024 by Drop Rain
Had a horrible experience on 2/13/24 at 3:40 pm. We went to look at the cats and were curious about their weights since they were not listed. During our last visit with the cats, an employee showed us that there is a booklet in an UNMARKED UNLOCKED cabinet out in the open with the cats weights on them, so we took the book out during this visit and looked for their weights. During this time, a female employee (possibly a manager) came behind us and stared at us for a minute and then said. “Did you guys just help yourself to that book!?” She became visibly upset and insinuated that we were up to no good and possibly trying to steal it, scoldingly telling us we are not allowed in the cabinet or book without an employee. I did not realize that a book about cats for adoption and their weights was a top-secret document. At other pet stores, the book is out in the open. I told her that is fine but there should be a sign up saying to keep out or lock it. She got very defensive saying that no one ever goes in that cabinet and had a very very nasty tone. All it had to be was a simple 5 second interaction to politely notify us that the cabinet is employees only but instead she dragged it out to be a long passive aggressive confrontation for zero reason at all. We spend too much money here to be treated this way and will not be returning.
-
February 2024 by Willie Acon
Really good place animals.
-
February 2024 by Eli Wood
Consistently good variety of necessities and toys for cats and dogs, and friendly staff. We also adopted a cat from their shelter program who we love! He had all of his vaccines, was fixed, and has no behavioral issues. Adoption process was smooth, and we were given a detailed health record and a cat coupon booklet.
-
January 2024 by Leah H
This is a nice location in Roseville that offers a lot of different services. From grooming, to training, pets hotel and coming soon veterinary services.They offer a lot of different pets as well from birds, chinchillas, cats, fish and turtles.Lots of things you can get here. Prices aren't to bad. I feel Petco is a little more expensive. Compared to the 2, you can buy the bigger pets here and they offer more services.
-
January 2024 by Leah H.
This is a nice location in Roseville that offers a lot of different services. From grooming, to training, pets hotel and coming soon veterinary services. They offer a lot of different pets as well from birds, chinchillas, cats, fish and turtles. Lots of things you can get here. Prices aren't to bad. I feel Petco is a little more expensive. Compared to the 2, you can buy the bigger pets here and they offer more services.
-
January 2024 by Sasha Schtowchan
It's q petsmart
-
December 2023 by Gail Jackson
Do not use the hotel. I entered 11/1/23 and witnessed staff sitting in the corner spray the smaller dogs with water from a spray bottle. The dogs begin to bark as I walked pass and the staff sprayed the smaller dogs. I brought this to the manager attention who seemed to blow it off and excuse the behavior of the staff. The manager could not explain why staff was doing this and the dogs were doing wat is natural I was going to leave my dog there while the family traveled after seeing this so happy I went with another option. Choose a better provider I would never utilize this service and suggest that you don't either.
-
November 2023 by Chris Smith
Big selection of foods. Active puppy classes. Open for that quick pickup gor the hungry puppy at 5 minutes before closing--appreciate that!
-
November 2023 by Mady B.
Jerry, Gary, my hearing is bad. But the gentlemen that helped us this morning was wonderful and great at his job. Keep it up!!!!!!
-
October 2023 by Stella Hewett
Seriously knowledgeable staff. The expertise that an associate gave me on dog food and other products for my sensitive pet was invaluable. I am so glad that I stopped in!
-
August 2023 by Vicki Emelife
Have been using the pet hotel for my dog when I leave town. They are patient, kind and empathetic to her. Reasonable rates. They give you a report of how their stay was, and what your pet enjoyed. The staff is very friendly in the store as well.
-
August 2023 by krista robison
There were no ferrets here but we still had a great timeWe played the flute for the birds and they seemed very in favor of this.I don't really like that they have so many betta fish dying or dead and the little containers though.
-
July 2023 by Laquita W.
The Roseville Pet Smart is the worst. the worst customer service I have ever experience. They blame their call center like they are not associated with them for bad info, but it's the customers and their pet that pays the price for their error. I caution everyone not to use them.
-
July 2023 by Paige H.
This is my go-to PetSmart because of its convenient location. I really appreciate the staff. They're always friendly, greeting me when I enter and asking about my pets when I check out. The few times I've needed help, they have been more than willing to provide advice. My one complaint about this store is that the products I need are frequently out of stock. It must be a popular store! I've had to leave without items on my list, which is always a bummer.
