-
December 2023 by Nick
This is the best Sherwin store I've used in the 20 years in the field. Very friendly and helpful staff
-
October 2023 by Adam McMorrow
Great selection. More importantly, Lee was awesome. Great customer service.
-
May 2023 by Sue T.
I went into this store mid-day and was the only customer there. I had to walk all the way to the back to find an employee. There were 2 of them. I asked if they knew anything about paint. I explained what I was needing to do and asked where to start. I was pointed to the stains and paint colors. I had to bend way down to search through cans of stain to not find either of the 2 I guessed might work for my project. Then I looked at some paint swatches and took a couple of them home. Neither of the 2 employees spoke to me again. Normally I would be asked if I found what I needed or how I was doing. One other person came in the store and got what he needed and left quickly. Are the employees there only available to run the cash register? I've had much better "Customer Service" in the big box stores on a busy Saturday than at this store mid-day on a week day. I'll be checking out Abbott next.
-
October 2022 by L Simmons
SW products I have used,about 5 different paint products perform really well. None have been runny or poor coverage. The sales people in this store very courteous and have complete conversations to be sure I buy the right product for the job. Quality product and quality personnel.
-
July 2022 by Ali Johnson
Always my first (and likely only stop) for any painting projects. The entire team at this store is incredibly helpful - especially Mo, what a fantastic resource for any questions and projects!
-
November 2021 by Nathan Childs
Was just here to get some paint samples mixed and was informed “we don’t do paint samples, go to ace hardware if that’s what you want!” Not “a quart is the smallest we sell” nothing other than telling me go to Ace and have them mix up a SW color. This customer service is abhorrent. I did what he said and spent my $900 at Ace.
-
November 2021 by Drew Kleiner
I had the worst, rudest customer service at this Roseville location on 10.21.21. I called an order in and the guy on the phone who picked up was impolite, and short with me and slammed the phone down after the conversation. I had asked to pick two gallons of paint up in 20 minutes. I arrived at 6:01 - given they closed at 6 only to find the lights off and doors locked. I will NOT be using this brand of paint.
-
June 2021 by Cassandra Sawyer
Avery, Mo & Nick we’re all super helpful! I just purchased my home and have been in MULTIPLE times over the past few weeks, and they have all been knowledgeable, friendly, and patient with me :)
-
February 2021 by Archibald Elkin
Very friendly and helpful staff. They sold me some very high end paint for a very affordable price. I’ll be back for my next job.
-
January 2021 by Ruth Pechauer
I called ahead and got clarification of a paint I was planning on purchasing, and was able to learn ways to stretch my money. I placed my order over the phone and picked it up in-store a few hours later. Very smooth process.
-
December 2020 by Judy Graybill
wonderful service. associate was helpful
-
November 2020 by Sonny Kim
Normally I don't post reviews but I just thought I should because of the great customer service displayed.There was a gentleman named "Mo" that assisted with a lot of my questions regarding paint. I'm thinking his name is short for "Mo-Paint". He was the only one present at the time and was very polite and answered my questions very professionally. There were particular concerns regarding what kind of finish of paint (gloss, semi gloss, satin, etc), acrylic, oil based, and color selection. He answered them with ease and was very knowledgeable.Again, it was busy there and I noticed a lot of people coming in that had to get the paint and go on with their business. It is good to be patient, especially when you understand that it's not only your time is valuable and important, it's his time and everybody else that comes into the store as well.Too many choices and the mental warfare was wearing me out. But I decided to go with Sherwin Williams Pro Block oil based Primer for cabinets, Color of the Year "Navel" for the kitchen island, "Iron Ore Gray" for doors and "Mindful Gray" a brand called Super Paint for the walls.Very pleasant experience. Thanks again for the great service Mo-Paint! ?️
-
November 2020 by Meggan Gardner
Friendly and helpful employees! I was in and out quickly so I could start painting.
-
October 2020 by Toya Dragseth
My husband and I had a painting project that centered around a print we bought overseas and framed over a year ago. We brought in the print and the sales associate spent time helping us narrow done colors that would make our painting pop. He was super patient and really took the time. Best customer service ever.
-
August 2020 by Lori Larkin
I was very pleased with the assistance I had at the Roseville Sherwin-Williams paint store. Wide selection of colors and wonderful staff.
