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February 2024 by FERNANDO SANCHEZ
Iam very pleased by Mr Hassan he took extra care of all my accounts specific concerns, he is an outstanding customer service representative responded with nothing but professionalism and concern for my service needs, extremely knowledgeable, courteous, professional and diligent in providing us with the best quality service possible. It's hard to find good customer service sometimes. These folks here are the best in my recent experience. I will be a long-time customer too T-Mobile thanks too Gentlemen like Mr Hassan, Thank you very much.
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February 2024 by Raqiq NEDEEM
Zero customer service
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December 2023 by LiveWELL Health LLC
Helpful, friendly expert staff. They solved the issue!
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December 2023 by Daud Farah
I ordered this store inside the Roseville mall 2 iPhones and I add my account 2 line so they didn’t have the phones I needed in the store so he ordered me I got the two phone and 3 tracks he also add 3 line in my account I back to store this morning and return everything because of they ordered me stuff I never ask them they didn’t even care please be careful they scammer I will report Minnesota Attorney General's Office.
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November 2023 by Mary Pierson
I went to buy 2 cells phones and was treated like it didn't matter if we were there or not. The guy was new so didn't know how to do much. Needed a few changes and he had to call the manager which was fine. The manager was a jerk! Was more involved in selling a under 100.00 pre-pay phone than 2 new phones. When I him to do the transaction he said the new guy can do it. I said I would like you to do it and if you can't then I will go else where. He picked up my stuff and handed it to me and said go ahead! How rude!
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October 2023 by Marvin Mickelson
Arrived at 11:30 AM on Friday. I was not helped until nearly 2 PM. Two employees were helping one patron each the whole time, Another employee helped two patrons. Problem was not resolved.
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October 2023 by Marie Carlson
Nati was amazing help explaining options clearly and addressing my needs! Tons of customers in the store helping multiple people at once!! Great service and cool calm and friendly!
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September 2023 by Jenna House
Quoted me a 20 minute wait time for a quick drop off service, i ended up waiting an hour and a half. there were at least 4 associates but only helping 1 customer at a time, continued to tell everyone who walked in it would only be 20 minutes but both me and the person in line before me had to wait way more then that. Manager told me “it happens” when I mentioned something to him.
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August 2023 by Travis Hansen
Spent three hours on the phone with support trying to get my voicemail fixed. Out of frustration, drove over to this location. They were busy but after waiting a few minutes in queue, they were able to figure out what was going on and get it fixed with maybe 20 minutes of time commitment. It wouldn't have been fixable over the phone so I am really glad I went in.I believe the person who helped me was named Ron - he was crazy helpful and polite. Fixed the issue quickly and got me on my way. Thanks Ron!
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July 2023 by Syd Zais
I switched to T-Mobile and traded in my old phone; T-Mobile was super helpful at getting everything set up and porting my previous phone number. This store only gets 3 stars because I went back the next day to return my old phone for trade-in and had to wait an hour and a half before I was helped - and handing the phone off took no more than 30 seconds. Definitely give yourself enough time to wait around if you need to come to this location.
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July 2023 by Isaac Risseeuw
Special shout-out to Nati for helping me get an eSim transferred and activated. It was a busy day today, but he was calm and knowledgeable. Saw him go above and beyond with another customer as well. Thank you!
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May 2023 by John Wazlawik
Joined the T-Mobile Family! Customer service was excellent, but there is a wait at this busy location. Hassan is an excellent rep!
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May 2023 by Patricia McNutt
Great customer service... no change in length of time you have to be there when changing the phone, but the customer service provided keeps you calm about it
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May 2023 by Rebecca Bailey
Every time I go into this location. They are extremely unhelpful. Go to the one in Fridley. They are the best!
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April 2023 by Darlene Risvold
Service was excellent. The guy we had was very thorough and you could tell he knew what he was talking about.