Had a lovely experience speaking directly with the owner. I needed a bag quickly for an upcoming trip. He offered to hand-deliver it to shipping today to assure it gets to me on time. Great price + excellent customer service makes this a five star experience.
September 2023
Urban Traveler has a large selection of luggage, from the very best to less expensive marks. When we bought ours, they were patient and explained the various features and warranties. We have also used them for repairs, both for bags we bought from them and for bags we bought elsewhere. Highly recommended.
September 2023
I bought the wrong travel duffel and needed my order cancelled. The only option was email, and the company called me within an hour for the cancellation. Not only was it a representative of the company, but the owner. Best customer service that I’ve seen in over 20 years.
