URBAN Traveler is a leading travel goods specialty retailer known for its excellent customer service and a wide selection of luggage. Customers appreciate the attentive and personal approach from the owner, who goes above and beyond to ensure satisfaction, such as hand-delivering items and directly assisting with order changes. The store offers a range of products, from high-end luggage to more affordable options, and is praised for its knowledgeable staff who explain features and warranties in detail. Additionally, URBAN Traveler provides repair services for bags purchased both in-store and elsewhere. Customers have had positive experiences with prompt communication and helpful service, making it a highly recommended destination for travel needs.
Had a lovely experience speaking directly with the owner. I needed a bag quickly for an upcoming trip. He offered to hand-deliver it to shipping today to assure it gets to me on time. Great price + excellent customer service makes this a five star experience.
November 2023
Unique and fun items. Great luggage, bags and backpacks.
September 2023
Urban Traveler has a large selection of luggage, from the very best to less expensive marks. When we bought ours, they were patient and explained the various features and warranties. We have also used them for repairs, both for bags we bought from them and for bags we bought elsewhere. Highly recommended.
