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February 2024 by J L
We had a really great experience with the staff and store overall. Everyone was very friendly and helpful. We got in and out with our self-install kit in under 15 minutes. The sales pitch was not pushy, just informative. The self install process was easy at home.
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January 2024 by Teresa Mulligan
Long wait is not efficient
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January 2024 by Andrew Plunkett
Such a frustrating, time consuming and mis leading time with XFinity. Was promised a data limit setting when I signed up, was told I was too demanding when I complained. Overall a terrible experience, ended up just paying off my contract and am now looking to cancel my Internet service with them!! Trying to sell a phone plan lost them an Internet plan customer
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January 2024 by JULIE LANDSWERK
I went to this store last week after purchasing a new iPhone through the Xfinity store in St.Paul. I purchased the Assurant protection plan through Xfinity which provides for unlimited tech support, and help setting up my new phone. The employee at Xfinity store was unwilling to help me, telling me he shouldn’t do it because I ordered it through another Xfinity store. After checking my contract and speaking with Xfinity CS, I found out this was false. He referred me to the Apple Store. As it turns out, there were quite a few issues transferring my phone service from one Xfinity iPhone to another. I was at the Apple Store for hours, during which time the reps helped me set up my phone free of charge. They were professional and knowledgeable, unlike the employees from the Xfinity Roseville store. The Apple Store employees verified that the Xfinity employee had lied because he was too unprofessional to do it. During the time I was at the Xfinity store, someone ran off with a customer’s phone. That store was a clown show. Why are Xfinity stores full of employees who are unprofessional, not knowledgeable and generally incompetent? As soon as I pay off my phone I will transfer my service. Xfinity store employees are known for their lack of customer service. Why is this? Is it low pay, lack of support from management?? Avoid Xfinity. This guy was reported to corporate for not honoring my contract.
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January 2024 by Val Rosenbaum
Excellent service. Very organized.Thank you.
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January 2024 by Joy Prisanhane
They are always willing to help but it was very busy
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January 2024 by Abdul Yare
Good people, good service, in and out quickly!
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January 2024 by A F.
Just needed to return a streaming device I never asked for to begin with. First visit was in mid-December; waited 10 minutes with about 15 other customers. Nothing moved, so I left. Tried again a few weeks later, waited 10 minutes with no contact by any employee, only to be logged second in the list behind the guy who just walked in. When I pointed out that I had been waiting 10 minutes already, the agent said "I know," and then pointed out that the labor market in the USA is tight. Evidently, he wanted to discuss the economy. A couple minutes later, they call the name of the guy who just walked in. I really hate this place.
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December 2023 by J P.
We have Xfinity for cable, phone and internet and, quite frankly, get skewered each month by their high prices. But for high prices, you should at least get some service, right? WRONG!!! I had an issue with my email and was unable to use it. In the meantime, emails are piling up that I need address, so it needed to get fixed ASAP. I tried to use their phone support, but they have designed it so that it is virtually impossible to reach a real person with whom you can converse so as to quickly discuss the issue and get it resolved in a reasonable amount of time. After trying the phone support option over two days, I decided to try to talk to a real person at one of their stores, so I went to the Roseville location. After checking in, I was assigned to a man who, once I explained the issue, looked at me as if he hadn't heard a word I'd said. After a second try, he said, "We can't do anything about that." What!? I pay you through the nose every month for email service and, when there is an issue, you don't have the knowledge, ability or skill to assist in solving the problem? Then what are we paying you for? Then a tallish African-American man in the corner (whose name I did not get) started to yell at me because what I was saying to my assigned agent was loud enough to be heard around me and he didn't appreciate how their (Xfinity's employees') incompetence was being brought to the attention of anyone within earshot. His comments to me were condescending, sarcastic and outright bitter. I would suggest to him that, if he hates his job and the company he works for and has no better way to interact with a customer who has a problem with their service that needs resolving, then he should look for employment elsewhere, as this is NOT the job for him.
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December 2023 by Joan Lentz
I would like to first differentiate the service at this local Xfinity store—which was handled in the worst way by the manager—and the national phone service— which attempted, and ultimately was, helpful. The manager triaged the walk-ins and after waiting 90 minutes to be called, I was informed that the system to return a phone was down (why hadn’t I been told by this same manager who asked why I had come? Not answered). My phone had been stolen with my purse and now, phone unexpectedly recovered, I wanted to return the new phone I had bought to replace it. The window for the return closed in two days. I was told to come back before closing— I could not because I had to return to work. I was flying out of town the next day. I proposed an easy solution. I was there on time, their system was down—just extend the deadline. The manager told me this was impossible (with a heavy dose of we are doing everything to try to help you). He did suggest I call the company, but while I was successfully making arrangements with them, he interrupted my call to tell me (so they would hear) that my phone could not be returned since it was considered an upgrade (I had bought the exact phone I had just bought months earlier, just to replace). The company came through with the refund. But the local store manager wasted my time, was totally unhelpful, and in fact mean-spirited in trying to sabotage the whole deal. The whole experience was more unpleasant than the stolen purse.
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December 2023 by Anthony Lambrecht
Was not told I had a 30 day limit to get on a protection plan. Thats just poor customer care. Now I have a fragile phone I was told I could put on a protection plan and a company refusing to honor that or work with me.
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December 2023 by Tody Hymon
Copy of my bill
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November 2023 by Steven Nesheim
Employee worked very well with me to get me signed up with them.
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November 2023 by Micah Pedrick
Always great service. Even when it's packed. Manny very knowledgeable dude!
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November 2023 by Michael N.
this is the worst fucking place I have ever been to trash service. They don't give a fuck for there customers they pretend they're helping but they're just type in there minding their own business they put you on the waiting list they remove you they just don't care they just help the people they want, if the manager doesn't care the crew doesn't even bother worst service ever don't even think going to this store don't recommend
