“Aside from being on hold for 20 minutes, great experience! All customer service staff were friendly and got me to the right person. I had accidentally cut my FO cable and needed a rep out to fix it. Was told the earliest was Monday and there would be a trip charge (expectedly). Brandon showed up same day (Friday) as he had a clear afternoon schedule and listened to my additional concerns (exposed cable in additional areas). He addressed everything, fixed the cable and waived the burial fee due to the exposures.”
Internet Service Providers
“Aside from being on hold for 20 minutes, great experience! All customer service staff were friendly and got me to the right person. I had accidentally cut my FO cable and needed a rep out to fix it. Was told the earliest was Monday and there would be a trip charge (expectedly). Brandon showed up same day (Friday) as he had a clear afternoon schedule and listened to my additional concerns (exposed cable in additional areas). He addressed everything, fixed the cable and waived the burial fee due to the exposures.”