“I've lived at three addresses in St. Charles over the last 20 years, and have had HBC internet service for most of that time. This review considers only their internet service, as I don't care about TV or phone.First, the bad: HBC's offered speeds are limited, here in St. Charles. Service does occasionally go out, more often than weather/maintenance would lead you to expect. Usually in the small hours of the morning, but frustrating regardless.Sometimes I get their outsourced call center. They're always nice, but usually know less than I do about what's happening or how to fix it. Especially frustrating when their default answer seems to be to blame my router.On to the good: HBC's in-house staff is phenomenal. From customer service reps to technicians, I've never had a bad experience with an HBC employee. I've had techs out maybe a dozen times over the years, and they're always pleasant, helpful, and persistent in tracking down whatever issue is going on. Every issue I've ever had has been resolved by these fine folks.My speeds are usually as-advertised, within a reasonable margin.Employees are usually pretty open about what they/the company are doing, and why. From technicians explaining why they think X is the problem, to reps explaining why St. Charles doesn't have fiber or what upgrades are going in, the general policy of communication is clearly represented. A good explanation makes a bad situation more tolerable, and I appreciate it.Prices are very competitive. In other areas, with other companies, I could expect to pay $30-40 more for equal/worse service.Overall, would recommend. I think they're the best ISP in town, and if they continue to hire and keep good people, and continue their upgrades, I think they're likely to stay the best ISP in town for a long time.”
Internet Service Providers
“I've lived at three addresses in St. Charles over the last 20 years, and have had HBC internet service for most of that time. This review considers only their internet service, as I don't care about TV or phone.First, the bad: HBC's offered speeds are limited, here in St. Charles. Service does occasionally go out, more often than weather/maintenance would lead you to expect. Usually in the small hours of the morning, but frustrating regardless.Sometimes I get their outsourced call center. They're always nice, but usually know less than I do about what's happening or how to fix it. Especially frustrating when their default answer seems to be to blame my router.On to the good: HBC's in-house staff is phenomenal. From customer service reps to technicians, I've never had a bad experience with an HBC employee. I've had techs out maybe a dozen times over the years, and they're always pleasant, helpful, and persistent in tracking down whatever issue is going on. Every issue I've ever had has been resolved by these fine folks.My speeds are usually as-advertised, within a reasonable margin.Employees are usually pretty open about what they/the company are doing, and why. From technicians explaining why they think X is the problem, to reps explaining why St. Charles doesn't have fiber or what upgrades are going in, the general policy of communication is clearly represented. A good explanation makes a bad situation more tolerable, and I appreciate it.Prices are very competitive. In other areas, with other companies, I could expect to pay $30-40 more for equal/worse service.Overall, would recommend. I think they're the best ISP in town, and if they continue to hire and keep good people, and continue their upgrades, I think they're likely to stay the best ISP in town for a long time.”