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March 2024 by John Willoughby
Very helpful staff and installation crew!
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February 2024 by Cole Schaefer
Alec the store manager was so nice and helpful when I came in looking for a new treadmill!! He was very knowledgable and knew just how to outfit my workout room. Such a great store!!!!!
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January 2024 by Matt Porter
Very knowledgeable and great customer service! Would definitely recommend.
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December 2023 by Scott Henry
Purchased a brand new Matrix T75 with installation and removal of my old treadmill. Technicians installed the new treadmill (after removing the old) and during the technician's demo, the machine became stuck in the highest incline. The technician reached out to Johnson Fitness who had another technician explain they would need to send out a service rep in the future to repair.When I inquired about returning the broken machine as my trust in the Matrix treadmill name is now shaken, I was reminded of Johnson fitness restocking policy (which seems... bad... given the treadmill is broken.)Im absolutely flabberggasted that I now own a very expensive paperweight that I can either pay to return, or wait until this brand new machine is repaired... I'm now without *any* treadmill and very disappointedEdit:Once Johnson fitness heard about my issue, they clearly worked diligently behind the scenes on my behalf to fix this issue. Within 8 hours of the bad delivery, Alec (store manager I believe) had worked to contact various interested parties within the company. By 8 pm, Elizabeth from Johnson called me to explain the root cause of the issue and ask if she could come to perform the fix in my house the next day (Saturday).I'm absolutely blown away by the response - it is above and beyond what I hoped for. Elizabeth came by and fixed the machine within ~10 minutes.With this, Johnson fitness has taken a gnarly issue and made it into a feeling of support. I'm updating my star rating from 1 to 5 as I am now a happy customer
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December 2023 by Dave Weir
Met Alec today…I was looking to see my range of choices for stationary exercise bikes…He was engaging, product knowledgable and gave me some great ideas to think about and discuss with my wife. No purchase yet, but I would certainly recommend Alec to anyone looking for aerobic exercise products.
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December 2023 by Izzy Hall
Wonderful staff, Eric was extremely helpful. he was very knowledgeable on the products and so patient with my decision making process. Cannot recommend this place enough!!!
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December 2023 by Zack
Alec was extremely helpful making sure I found the right treadmill for my family. He was very knowledgeable about the products and conducted himself in a professional manner. Will be shopping here in the future! 10/10
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November 2023 by Zack W.
Alec was very knowledgeable about the products and conducts himself in a professional manner. He helped me find the right treadmill for my family and we love it. 10/10 will be shopping here again!
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October 2023 by Jennifer Duong
Wonderful service! This was my first time visiting this location to try out various equipments with my parents. Alex was very kind, respectful, and understanding of our needs within our budget. I appreciate him for listening and recommending products without overpushing to buy something. After browsing around, I immediately knew that I wanted a Horizon U stationary bike for home. Alex was willing to work with us on getting reasonable discounts off for the last floor model (as it was being discontinued) and a mat to take home. He helped us bring our items to the back of the van, and I’m very thankful for his support with everything. I definitely recommend coming to this location and will be looking around for another equipment here next time. Thank you so much!
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August 2023 by Lisa Powell
Amazing business! Vast knowledge about the different types of ellipticals and helped me to pick the one that was right for me. Super nice, helpful - I would 100% recommend Johnson Fitness and Wellness Store to anyone looking for exercise equipment!
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February 2023 by Lezlie Hagmann
Excellent customer service. Kelly is very knowledgeable and helped us pick out a great treadmill.
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November 2022 by Amy k
My husband and I were in need of a treadmill and Kellie was absolutely fabulous! She spent over an hour taking to us and our needs and the different types of treadmills to ensure we got the right one for us. Kellie is very knowledgeable and an excellent salesperson, Johnson fitness and wellness is lucky to have you! Thank you so much Kellie for your help!!
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November 2022 by Kim Gharrity
My much-used treadmill finally conked out, I was desperately trying to replace it ASAP and blessedly met Kellie last week! She was SO helpful, SO knowledgeable, SO approachable and SO nice... she listened intently to what I was looking for and led me to the perfect machine. As I was adamant about not paying for features I would never use, Kellie did not waste either of our time by trying to upsell me and I was in and out of there with an order for a new machine in under an hour! More to tell, but suffice to say Kellie went above and beyond to make my experience seamless (She should get a huge bonus or raise!!)! SUPER happy with her and my new treadmill!
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October 2022 by Todd Dokken
We appreciated the product knowledge and professionalism from Alex and are eager to receive our new stationary bike.
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June 2022 by Tim Knippenberg
I bought my treadmill from them. I would encourage an individual to visit them before spending a small fortune on a treadmill. I met with Alex 2-3 times and asked a lot of questions.Alex really educated me on the best options given my needs. I never felt pressured ever -More reviews coming once I get delivery which is coming up fast!
