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January 2024 by James Rutz (Jim)
Took snowblower here to get repaired. This location in no longer a full service hardware shop. Repairs and some snow, lawncare machine. No open weekends.
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December 2023 by Ellen Parrish
I needed to repair a table leg (so the table would be useable again) and they were incredibly helpful, walking me through what I needed and how to do it. Wasn't sure this repair was possible but they helped me through it.
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November 2023 by Rocky
Good people here. Helpful with a good sense of humor. God Bless America indeed!
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October 2023 by Melisa Hawk
A great neighborhood hardware store. The main level has your usual things as well as a section for some home goods.
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October 2023 by Larry Crosby
Always ready to help! Needed some specialty fastners and was directed to the right place right away. Very courteous help staff and the store is never very crowded.
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September 2023 by Jamie Walters
Great local hardware. Service with a smile as soon as you step through the door.
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July 2023 by Jane Gottfried
I stopped by to pick up a razor scraper. Many aisles were blocked off with a chain and a sign saying to ask for help to get products from that aisle. It took quite a while to find someone to help me, and when I finally did, he was rude and of no help whatsoever. I explained what I was looking for, and even showed him a photo and he said he didn’t know what I was talking about. When I requested that he ask someone who did, he told me to wait in line at the cashier and ask them myself. One cashier was working the register, and the line was 5 people deep. I set down the other items I had and left. For the managers of this store, I didn’t get his name, but he was a short squat man with dark hair and dark stubble, probably around 30 years old. This occurred on July 8 at about 11:00 a.m. See picture for the item I asked for.
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July 2023 by Kevin Quinn
I’ve been shopping at this ace, since I was about 15 years old and I grew up in the neighborhood. If you can’t find what you’re looking for at this ACE, you will not find it at any other.
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June 2023 by mark cady
Since they sold out this chain has definitely changed for the worse. Poor window & screen/glass service. Definitely go somewhere else to have your windows & screens repairs. They’re stocked a lesser mix of products that before. General inventory & customer service has taken a hit with the new owners. My crew goes out f there way to avoid. Last 5x in, they did NOT have what we came for.
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June 2023 by Qadre Ayinde
Staff are never helpful and continuously give me side eye looks. I find everything I need and promptly leave. Good hardware store if you are fair if skin
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June 2023 by Rita BRINKER
Extremely helpful staff. Very knowledgeable!
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May 2023 by Thaddeus S A.
In my view, a once great hardware store is going down the tubes. I've been shopping there for over 30 years; when it was owned by the Frattalones, it always had a wide selection of items, including harder to find stuff, and better quality builder's hardware and contractor supplies. Since they sold out to that Tennessee holding company in 2021, the product selection seems to have cratered, shelves seem poorly stocked, and a lot of the older employees who gave the place character have left. I just don't see the value proposition in shopping someplace that has worse selection and 20% higher prices than, say, Menards or Home Depot. Too bad the Frattalones sold out.
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May 2023 by Cadey Germain
Grace the cashier was so friendly and very helpful and beautiful
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April 2023 by Fat S.
I've been to a number Frattalone locations and all of them have been great. Knowledgeable staff, friendly service and a wide variety of products to fit my needs. I'm a customer for life.
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April 2023 by Berry Berry
I purchased some items earlier this week and my experience was well I was a bit surprised are employees required follow you and hover the entire time you shop in the store I asked an employee if there was a problem because I wanted to swap out a items once I finally made my way to the check out he made it seem as if I taking to much of his time and seemed agitated with my presence over all I live in the area and felt like I didn’t belong or couldn’t browse that’s not a good look to have in a “diverse” community neighborhoodI’ve lived in the area for the past few years it and was my first time visiting this establishment and not a good first impression Especially when I’m spending my money to support a business like I don’t have to spend money here but I chose too I really hate to even leave a message like this but the whole ordeal just rubbed me the wrong way honestly maybe if I was lighter I would have gotten a better response
