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November 2023 by Kyle Riedel
I had a short wait for my flight at MSP on 7 November, but stopped to see the great volunteers at this location. It’s quiet, clean and comfortable as compared to waiting at the gate. Aside from adding news networks to the television line-up, I wouldn’t change a thing. No other nation takes care of its military and veterans better than good old US of A and it is because of the volunteers and organizations like this one at MSP.
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November 2023 by Kris Boddicker
My 99 year old Father (WWII USArmy) and I (retired USAF wife) visited here today, because we had a 3 hour layover. It was nice to have quiet, drinks and snacks (they have more than that available), restrooms, comfy reclining chairs and a great table to play a Rummy card game (I brought my own cards). We appreciated the volunteers who took such good care of us.
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October 2023 by Cory Wilson
Great place to stop and relax while waiting on your next flight. staff during both visits were extremely friendly and helpful. the reclining chairs are amazing!!
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October 2023 by Krystal O
Very clean! The two working on 3 October were very nice to my spouse and I (both of us are AD). Will be back if I'm in town & would highly recommend!!!
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August 2023 by Keli Griffin
This is one of the BEST airport lounges for service members I have ever visited! I was delayed for several hours, and the staff and facility are outstanding. I wish every USO (and like centers) were like this and had this amount of room. Thank you, volunteers and the airport, for your support of service members!
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August 2023 by Laura Simons
With a million flight delays and a toddler we were exhausted walking in here but greeted kindly, given snacks, offered a place to lay down, a play area for my daughter and clean facility. We didn’t encounter any extra protocols mentioned in other reviews, only great hospitality when we were worn out and frustrated
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August 2023 by Joseph VanDyck
The people that work here treated me like a 2nd class citizen, only the 2nd time this has happened to me since I left Iraq in 2008. Here at the MSP airport. Went up to the Armed Forces Service Center to sit a few hours. Due to the fact that I do not have a Retired CAC card, I was turned away. Guess my VA card and my 100% don't count. Not even the USO turns me away, and the USO are A holes.
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August 2023 by Kelly Bender
With 45 yrs + of combine AD svs, we've been at many USO's. The gentlemen working here have great pride in what they do however, when they make you feel like you need to go through security & "extra verify" you should be there + follow behind you when you're eating w/sanitary wipes before you even leave the area, it makes you uncomfortable, like you have to prove you deserve to be there. I caution against this.
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August 2023 by Joseph V.
The individuals that work here are ignorant as to whom they allow to enter their portal. Here at the MSP airport. Went up to the Armed Forces Service Center to sit a few hours. Due to the fact that I do not have a Retired CAC card, I was turned away. Guess my VA card and my 100% don't count. Not even the USO turns me away, and the USO are A holes.
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July 2023 by Chris
Great place for active duty military (AD, Reserve, Guard) and military retirees to unwind and relax while awaiting their flights. Thank you volunteers, for making us all feel welcomed and at home.Please note that veteran statuses outside the above are not permitted to visit. This is understandable as space is limited and the numbers of non-career veterans are many.
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July 2023 by Kasha Nels
Seriously? Covid protocols? My family and I were divided access (to a nearly empty lounge) because 1 dependent did not have their ID. My spouse is a current military member deployed overseas… good to know the USO takes care of its own.
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July 2023 by Joe Acot
This AFSC (non Profit Org) is not considered USO and just got denied access unless active. Doesn't accept disabled veterans and just witness another veteran get denied access.
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May 2023 by Leonard Bowman
The exception to the rule "you get what you pay for."A totally free lounge for military with a kitchen that serves hot foods and snacks, drinks, and resting areas.The staff are exceptional and will happily load you up with snacks and drinks you can take on the plane.Did I mention everything is free?
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May 2023 by Jonathan Vander Ark
Retired Marine but had my wallet stolen on vacation. Even though I have a picture of my stolen ID, drivers license that says veteran, my wife has military ID that says I'm the sponsor and was with me, I was able to log into DEERS and pull up my DD214 and other paperwork, they denied me entry saying they're not a USO that lets anyone in. To say their policy is asinine is being generous. The guy was rude to top it off
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May 2023 by Christine Flessner
I will definitely be returning to this USO. The staff is welcoming and kind. They make sure you have a full tour after you sign in. There are tons of recliners, charging stations, private bathrooms and even a playroom for kids!
