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January 2024 by Benedict Dismas Setiawan
Nice gas station, but getting someone on the phone is a laugh. The phone kept on ringing and then I was put on hold for 25min
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April 2023 by Nancy W.
I was rear ended and needed a tow after significant damage to my car. I specified that a flat bed would be required. While they were quick to arrive, a flat bed tow truck did not arrive and they left me stranded without a tow. I had to call a different tow company which cost $70 less than what Bobby and Steve quoted, so while it all worked out in the end, their lack of reliability made a stressful situation worse.
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September 2022 by Tori P.
Difficult situation installing a device. Had to call out a technician from the company. In the end what should've been a couple hours turned into 4 days. Able to provide me with a loaner vehicle for the last 2 days. Very attentive to a problem with equipment. Would recommend
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December 2020 by Yela J.
wish I could give 0 stars. take your car anywhere else. Lost a thousand dollars going here.
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October 2020 by Shaquib Al H.
I often go there because how they deal with customers. Darin has always provided good service.
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August 2020 by Pam P.
They took me right in serviced my car and were a lot less then other places. The man checking me in was pleasant and business like. I was visiting family in St. Paul and I made sure to let them know about this place.
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May 2019 by Marlee M.
Let's start with the fact that I am not a car person and have the actual worst luck in that dept. going about my day like normal when my check engine light comes on and I figure okay I'll figure that out later(I know), then it started flashing red and I was just close enough to get here! I obviously didn't have an apt and was worried about that, but the manager Erik was SO accommodating! He stopped what he was doing and totally saved my day. Turns out it was just a weird computer malfunction but I now have a favorite car dude and location. He was beyond nice and professional, the inside of the shop was clean and bright. I'll be using this location in the future for any issues I may have! 10/10 would recommend!
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March 2019 by James N.
If I could give a 100 Star rating I totally would. I had an experience with having to get my vehicle towed during one of our lovely snow days a few weeks back. Talk about a nightmare. These guys went above and beyond to make a bad situation totally positive with their amazing customer service. Erick over there at the Robert St location is the man. I typically rarely write reviews but not today... recognition here is well deserved.
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October 2018 by Heather R.
We just had a fantastic experience with B&S! Will, one of their drivers, just jump started my mom's car after we thought she needed a tow. He showed up earlier than we expected and he was nothing short of fantastic. Super friendly, helpful, thorough and funny. So Impressed.
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December 2016 by Anonymous A.
Been having a hard time finding a local shop I feel that is trustworthy. These guys seemed decent enough. Had to get my car towed in because it wouldn't stay running. They were able to figure out the problem & replace the part. There were only a couple things I was not happy with, one of which was not in their control. The first was that I was told it would be done around lunch, but the part hadn't even gotten there yet so it took a few hours more. Again, not something they could really do much about. & after the part go there, they finished it up quickly. So I appreciated that. The second thing I was not too happy about was when I called to tell them my car was being towed in, they didn't ask for any of my information or anything. When I went to pay for the bill it was under "Tom Smith." Not even close. But aside from that, the work they did seems to be good thus far. & I'm extremely happy they were able to get me in as fast as they did & they were really nice. Oh! & they also gave me a free car wash receipt which was nice.
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July 2016 by Diana B.
Great customer service and communication. They are also very honest - I once thought I needed brake work done and they made one small adjustment at no cost to me, and shared that the brakes were just fine. They are also very friendly and have quick turnaround on repairs. Jimmy is thorough and helpful. Highly recommend!
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June 2016 by Jake S.
Outstanding customer service and workmanship. I was extremely frustrated with a number of issues I was having with my car, and the lack of support / resolve I was getting from the dealership. I had a tow service issued through Verizon's Hum service, with the car broken down off the side of 494 near Saint Paul. I recently had the car checked out at the dealership and "no issues were specifically found" but for about $200 they had offered to do a more comprehensive diagnosis. The tow truck driver that showed up (at 2 or 3 am) was with this company. He asked what was going on with the car and where I wanted it towed. I told him that it would shut down on me after running for a couple seconds, etc. Requesting he tow it back to the dealership for further review. He took a quick look under the car after getting it secured to his rig, and pointed out that there was a sensor hanging (not connected), as well as some other visual inspection cues that could be causing the behavior. All things that were apparently overlooked by the dealership the day before. I asked him if he was a mechanic or if his shop would be able to take a look... Very glad I did. These guys got the problem figured out where others had failed, for a reasonable price and with great communication/support. I'll be back, and I highly recommend.
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February 2016 by Ronald D.
we'll see..I just brought my car in yesterday, not going to say what the problem is ....there's only couple things I needed done. I had my car for 9 years in great condition and I takes care of it myself knows if anything wrong with it aside those couple things service done, have it checked up at a honest shop 2 weeks ago that I know of someone works there "I do have the random check-up list what not if I need done..everything is clear according to it at other shop before I brought it in at Bobby&Steve's shop, unfortunately he's on vacation otherwise I would get it done other shop and but would be on a waiting list, but needed my own car for work asap. I'll revised this review once I get it back of their honest work!
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December 2015 by Lisa S.
Nathan thank you for responding so quickly to my situation it is nice to know that customer service is still important to some businesses. Thank you for taking care of my problems and I will be looking forward to doing business with you in the future thank you for your service. Lisa
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December 2015 by Eileen W.
These guys were great! From the start, Nate tried to figure out the problem that multiple mechanics haven't yet figured out. He was clear, talked to me with respect and didn't condescend because I was a woman new to the area, and in general was very professional. They took me quickly and got an estimate quickly too. He quoted costs for more expensive things but said that they weren't necessary and then we settled on replacing the smallest thing first to see how it would do. It's the first time in a year and a half my car hasn't felt loose or like it would fall apart at the next pothole. All due to these bushings! What a huge difference and I'm grateful they were honest and decent and didn't try to push a 1400 set of shocks and struts that I just didn't need. Great service, I'll be back!
