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August 2025 by Austin Gillmann
Come in with two large format documents, tells me I need a flash drive, I buy a flash drive and come back, tells me the scanner doesn't work - if you need anything that isn't just dropping off a package - do not trust the staff here to give you straightforward guidance
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August 2025 by Bobbie Miller
I am appalled at the service or lack thereof service received from someone in a management position. Aimee the assistant manager was argumentative and extremely combative because I advised her I did not want to use the self service kiosk and just wanted to be helped like everyone else. The entire store was full of customers and out of everyone in there she insisted I needed to use self service. Her staff member had to step in and finish helping me due to unprofessionalism.
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June 2025 by Grace Reina Sandoval
The staff here are so so friendly, knowledgeable and helpful. They really saved me from a printing nightmare. Would recommend people use this FedEx location if they should need one!
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April 2025 by John Robert
Exactly what I needed...
Great and friendly service
Good job and thanks
From a vintage Kinkos worker and customer...
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March 2025 by Stephanie McCummings
Exceptional Customer Service from Jaz at FedEx Office Store 0603!
I recently placed an online print and ship order, but shortly after submitting it, the recipient provided an updated shipping address. What I assumed would be a simple fix turned into a frustrating two-day ordeal.
After spending over two hours on the phone with FedEx customer support, speaking with six different representatives, and even working with an escalation team member, I was still left without a clear solution. Despite their best efforts, no one was able to update the address or reroute the package.
Out of sheer frustration and panic, I decided to call FedEx Office Store 0603, where Jaz, the store manager, answered my call. I explained the situation, and in less than 30 seconds, she effortlessly updated the address and rerouted my package. From start to finish, the entire process took under two minutes—something that multiple support agents and escalation teams could not resolve over the course of two days.
Jaz’s efficiency, knowledge, and commitment to excellent customer service are truly commendable. She turned what had been a stressful and exhausting experience into an easy, seamless resolution. FedEx is incredibly lucky to have someone like Jaz on their team! I hope her dedication and problem-solving skills are recognized because she absolutely deserves it.
Thank you, Jaz, for going above and beyond! If you want to have a jazzy day filled with less issues, you need to visit Jaz at this FedEx Office location.
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March 2025 by Jess Swirtz
Larry, Lee, and Richard are absolutely fantastic. They do a great job, are thorough, go above and beyond, and have wonderful attitudes. 10/10
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February 2025 by Dean Holmes
I dropped off my package at a nearby Walgreens FedEx drop off, but four days later they still hadn't picked it up. So I had to pay for a Lyft to get it myself and bring it here. I explained the situation to the employee, and though he seemed nice enough, he couldn't help and gave me the customer service number. I called while I was there, but they just told me to file a claim. So I paid AGAIN to send my package. Now I've filed a claim, which has been denied twice. They told me to contact Revenue services (without giving me a number or link😒) and when I did, I got an automated line that hung up on me because I don't have an account number. This whole situation has been a nightmare and I will never use FedEx again. I've filed a complaint with the Better Business Bureau and I want my money back!!!
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February 2025 by Shelly Francis
Amy is great. She went the extra mile to help with a long-distance order and made the process end well and quickly for my own client. THANK YOU!
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January 2025 by Adam Treager
Best FedEx location in the area. Ro is awesome and always goes the extra mile to be helpful!
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January 2025 by Rivka Link
Staff is very personable and helpful
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November 2024 by Liv Salzwedel
I called because FedEx refused to leave my package at my apartment, refused to schedule an appointment for me to pick up/receive my package and when it did arrive it was damaged.
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October 2024 by T Stadt
Alyssa is WONDERFUL! She helped me this evening with a very finicky fax send. I truly appreciated her one on one help. She stayed late to be sure my fax was successfully sent. Kudos to Alyssa!
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September 2024 by Fenton Heirtzler
The employees are very helpful on small projects, even just printing a few pages. They are also very forgiving, in case you screw up and would otherwise be paying a lot more than you had intended.
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September 2024 by Brittany Bevly
I hope that the ex in your name does not mean express.
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July 2024 by Christina Adkins
I was so nervous with a printing project I had to complete last minute. Ro was so helpful & insightful with explaining options & services. She was so descriptive that it was easy to choose exactly what I needed by my deadline.. I can’t express how grateful I am for here assistance that day!!! CHEFS KISS ???
