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March 2024 by Jacob J.
I had an emergency situation with my tire being punctured on my way to work and i pulled into here and Ryan was able to help me out so i didn't have to pay an arm and a leg to get a spare tire on my car. If i could give this place and give Ryan ten stars i definitely would! Thanks for everything!
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February 2024 by Kenneth Robinson
Good service, and responds and follow up when your vehicle is with them.
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January 2024 by Lori L.
Had low air in tires and they set me up for an appointment at 1p at no charge to fill them back up!Very friendly and efficient staff!!! I go to you for all alignment issues. Thank you!!!
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January 2024 by Ozzie Valverde
Took my 2002 Chevy silverado in for brake line replacement. They had it ready for me the next day at a fair price, not cheap but not too expensive either. They didnt try and upsell me on anything else. Staff was friendly and knowledgeable. I will be coming back.
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January 2024 by Noble
If I could describe the people in this location in one word, it would be “UNTRUSTWORTHY”. If you are somebody who doesn’t know much about cars and you’re looking for some honest help from people who care. Do not go to this location!I went to them to discuss why my oil tank was constantly running empty and I needed to refill it every few days, they had me pay $50 to leave an adhesive in my tank to tell what the problem was, which is fine, affair, service, when the service was finished, and they “diagnosed” what the problem was with my car, they lied to me and told me that a replacement of my valve cover gasket would solve the issue. A near $390 fix. I said “Okay, if that’s what I need to do, I don’t know about cars, so I will trust their judgment.” Schedule a date, went back to the location only for them to begin processing the fixture and telling me, a.k.a. nickel and diming me, that I needed an additional cleaning of my engine tank and oil change to charge another $90. So I said “OK if that will fix the problem, I will do it”.So at this point I have paid almost $530, and two days later I’m running low on oil again.Took my car to a different mechanic for them to tell me that my problem was in a completely different place and a completely different engine issue as to why my oil tank was constantly low. The crazy part was the mechanic was only supposed to change my spark plugs, and he wasn’t even hired to look at my engine, he could tell me that the problem was different. Firestone, at least this location, is a scam, artist business, full of liars and employees who refuse to tell you the truth, and instead will try to squeeze every dollar they can from you. I will be taking my complaint to a higher management.
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January 2024 by kasey greer
Sam and Bee were so friendly and helpful. They found issues on my car that had recently been missed at a different Firestone location. They were very knowledgeable. They took me to my car to show me the problems, and explained things very clearly. They are still helping me find information on fixing this. Also, the store was clean and comfortable with a movie on and popcorn to snack on. It was as pleasant of an experience as it possibly could be when you find out something is wrong with your car.
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January 2024 by Osan N.
This might not be the most cost efficient option that exists in the twin cities but am grateful that they exist. My car broke down in downtown during a recent visit. I called around all the other shops within a reasonable vicinity and these folks were the only ones who were willing to have the car towed to them. They called me, explained the issue and only then fixed the issue. Car was working by the time they were done with it. The service was friendly and they were good with the communication.
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December 2023 by David Weinand
They were able to get my tires installed same day, the problem is that they tightened my lug nuts so tight I broke my tire iron trying to change my tire.
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October 2023 by Aaron Kubiak
This location is close to me so I’ve been to it several times and even helped other people get appointments here. After more overpriced work was added to my car bill, I became suspicious and wanted to check the reviews here and was surprised to see close to 5 stars. However, almost all the recent ones claim they were “scammed” as well and lots of these reviews also seem like they’re for the same thing- break lines! It’s truly scary to think about how much money has been taken from unknowing people who trusted them.We were also definitely targeted for being younger as well- we had older people with knowledge of cars call on our behalf after the fact and with future problems they completely backtracked. Even with the convenience of living down the street I will not be returning.
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October 2023 by Annika Johnson
I will start off with the one goodish thing. The oil change was average price and coupons were applied. Now for the not so good. 1) I knew I needed my breaks done so I asked for an inspection just to be sure. After the inspection they quoted me over $900 for just the front breaks for pad and rotor replacement which I immediately thought was absurd. 2) I didn't get the brakes done as I wanted to get some other quotes, but as I started driving off there was a clunking noise like something was loose. So now they need to double check it but the tech who worked on my car is gone for the day so my car is going to be there overnight while they figure out what was messed up. 3) Once I got home from this whole ordeal I called some locally owned shops and they all quoted me almost half the amount firestone did for the break work. So I will definitely not be returning, as $900 is an extreme overcharge for just the front breaks.
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August 2023 by Amvrine Ganguly
Absolutely unprofessional service. We made an appointment for car servicing about 4days ago, and drove to the place 15 mins from our home, only to be told that the “mechanic” was backlogged and the service wasn’t being offered. It entailed only switching of the license plates. The front office guy couldn’t even call and let us know beforehand. Would have given it 0 stars if possible.
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July 2023 by Will Mayberry
Hi! This was my first experience with Bridgestone tires. I only put about 15K to 20K miles on these Bridgestone Blizzak tires, swapped them out in the summers, and they are already bald. I will never buy Bridgestone again and discourage everyone I know unless this is fairly resolved. I already emailed customer service to look into this. I hope we can come to a fair resolution.
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June 2023 by Matt Hasty
Double charged us and didn't do a thing to reverse the situation. Customer service is always sending us to different people and saying they can't help. What kind of service is that?
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June 2023 by Brian Hornbecker
I moved into Lowertown fairly recently and didn't have a regular car repair shop yet, but I needed somewhere within walking distance when my check engine light came on. Firestone checked the light within a few hours, found that there was no major problem, and didn't charge me anything because there was nothing big to fix! I figured I'd get charged a small fee at least, so this was a really nice surprise. I will definitely be going back there when I need service.
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June 2023 by Erik Larsen
Scheduled an appointment online at the Jackson Street store with the time option of 6pm. Drove to the shop for my 6pm scheduled appointment and it was closed. Apparently the shop closes at 6pm but still offers appointments at 6pm. Doesn't Firestone Complete Auto Care see a problem here?
