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March 2024 by Melanated rich Convo
Promt service, accurately done courtesy
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March 2024 by J Nonymous
I was new to this company, but had an unusual tax situation, so I needed help. I was pleasantly surprised by how friendly everyone was here, and my tax expert Rochelle knocked it out of the park! :) She was so quick, knowledgeable, and savvy; she had me out of there very quickly with a shockingly large refund! It was a really wonderful experience. :)
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March 2024 by Dylan Johnson
My tax pro was Phyllis and she is very good at her job and cares about ea customer along the way will be back just cause of her! Thnx H&R Block
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February 2024 by Fred Humphrey
I was seeing very quickly and met with convenience and a smile
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February 2024 by Kimberly Higginbottom
My tax pro treated me and husband with respect and made us feel welcome, and assured us that we will get the amount that we deserve. Our tax pro gets 10 Stars as far as I am concerned I'm
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February 2024 by Porch Rat Porch Cat (Danny)
Came in on Friday and the receptionist Lquisha they were super awesome and had patience with me had an appointment mix up! Got everything done in under an hour!
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February 2024 by Rochelle Pender
Love them, they are good at what they do
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April 2023 by Dana Cartwright
I recommend avoiding this office. The person who did our taxes seemed barely capable. We only chose to visit an “expert” because when we started online, we had a huge tax bill so we decided we should talk to someone. Dozens of typos, which I painstakingly pointed out as he completed each page. Our documents were available since we’d uploaded them, which he acknowledged but didn’t know how to retrieve them.Worst of all, when he “confirmed” the taxes owed and we asked what our deferral options were, do we have any options to pay over time or later in the year, his actual out loud response was, “No. Unless YOU want to call the IRS, wait on hold for hours, and ask, but even then they will likely say no.”Later we called H&R Block and tried to explain and ask for help—because you can in fact pay later and he should have helped us with that—but were told it was too late.Not a single person at H&R Block was helpful to us; all we wanted was to pay our tax bill in August. They charged us $250 for the pleasure of their ineptitude and rudeness.
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April 2023 by joan hutchinson
I put off filing my taxes until late in April and I was grateful for the speed of the service. It did not feel very personal, but I was just happy to get them filed.
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March 2023 by Shanna
Would give zero stars!!!!Go with your first instinct, go with TurboTax!!!!They Overcharged you here!!!! multiple mistakes were made. I was not at all being heard, and once a “favorite client came in” The employee began to rush filing my taxes so that other client wouldn’t wait too long, also reasons to why multiple mistakes were made which lead my refund to be rejected in the first place. Not to mention the disrespectful comments that were made and definitely uncalled for. Terrible experience with Dale will not be coming back!
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February 2023 by Nicole
They overcharge for in person! You will not be approved for the advance if they switched banks from the previous year.it’s cheaper to do it online yourself or through TurboTax or another tax service I was a H&R block customer for 8+ years and I have been approved for the advances except the years they switch banks which they do that often
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June 2022 by Amber LeBrun
So disappointed in our experience here this year. We worked with someone who was rude and asked us why we were there. I tried to file on my own but had questions and I had to repeatedly explain this. This was not a welcoming environment. To top it all off, at the end the card machine wasn’t working. I asked if there was a way to pay online and there wasn’t. The receptionist then told us to come back Monday (it was Saturday) when they are open again to pay. We repeatedly received phone calls that Monday from other staff asking why we left without paying. We felt accused of stealing. I would not recommend anyone to go here unless you’re doing a drop off so you don’t have to deal with the poor costumer experience. We will not be returning customers. I’ve also already called their customer service line that’s being posted with bad reviews. I was informed I’d be getting a return call. I’ve heard nothing back and it’s been 2 months.
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May 2022 by Erica Weiss
I made an appointment to file my taxes. When I showed up at my appointment time, they had just closed. The lady at the front desk told me “there’s no way I could have made that appointment” because that’s when they close. But then proceeded to tell me she tried to call me about my appointment and left a voice message but I did not receive one.If a location closes at a certain time, there should not even be an option to schedule when they aren’t open. The two ladies at the front desk were rude and unaccommodating. Very frustrating waste of time.
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May 2022 by Cat Dog
been going here for couple year for file simple tax return becouse i renter. every year they keep asking for more and more paper work. even if the year before that filled just fine. other then that seem just ok not good great exelent or anything. im thinking just gonna tring takeing some tax cousres to see if i can get it done myself dont get me wrong the place is ok. but the countuse request for paper work when last years filed just fine is driveing me mad. just dont understand why dont know if its just me but seem like they be fishing to much informatin just for filling simple tax return.
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May 2022 by Katy Zientek
Scheduled with this location after filing complaint about Robert St. Good thing I called because some how they don’t have me scheduled at their location even though I have a email stating location and date. So once again H&R Block offers bottom of the barrel customer support.
