Lids is a small store that offers a good variety of hats featuring different teams and designs. The staff is friendly, helpful, and dedicated, with one employee going above and beyond by coming in on her day off to assist customers. Customers appreciate the store’s well-stocked shelves and the option for customization with onsite embroidery. The store also has a dedicated clearance and sale section. Despite being often short-staffed, the employees handle customers with patience and understanding, including easy returns for unused items. Some customers noted that the store is near the door and has theft alarms that may go off when trying on hats, so visitors should be cautious. Overall, the store provides a positive experience with helpful staff and a good selection of hats, making it a recommended place for anyone looking to buy or customize a lid.
