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March 2024 by Wendy Martínez
I was a victim of racism here. I’m a Hispanic woman who was shopping when at least 5 security guards came to me. They said I stole the products I had with me (I was on the second floor still shopping I don’t know how is that consider “stealing”) they took me to a security room. Didn’t let me use my phone to call my family. They made me sign a form or I wouldn’t leave. All was against the law. Menards is racist I just think they saw me and thought that I couldn’t pay for three products that in total weren’t more than $15. We have spent over 20 thousand dollars here during the last 3 years. You lost a family who really supported this company. Don’t go here or any other of their stores.I’m considering taking legal action taking in count all the other experiences I have read about this place being racist.
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March 2024 by uno π
Ghetto.
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February 2024 by Gen. RED
Got kicked out of Maynards by security without explanation this morning. They don't get that costumers come from all walks of life, and some just have it harder than others. I went to the electronics section to see prices for induction Bluetooth sentry earbuds, and also check out the same on wire before getting my checks to buy it, and by the time I step of the elevator to get back off on the first floor, I'm basically being told to get out, poked fun at for telling them I have money on the way today, and that the way I was raised, what I practice, and where I'm from prohibits/prevents me from even the thought of stealing. I'm a Wiccan from he state of Arkansas, and that right there just won't fly what they did to me. I can easily spend several thousands per week due to what I will be gift back into doing for income. I trade stocks with the tide of ups and downs. It can make an easily $500 out of$100 in one week minimum. They just lost their biggest spender, and all because of disrespectful security in the store
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February 2024 by Miles Patak (Smiles)
Don't waste your time, they treat even paying customers like criminals here. My gf and I were simply shopping when we were basically mugged at our car, even after we offered to let them search and check our receipt they still insisted that they had caught someone doing something unsavory. I will not be returning to this location, get the fraud department some training or your going to continue to lose legitimate customers.
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February 2024 by Jordan Erickson
One of my fav Menards in town. Love the layout. What can’t you find here? They have just about everything. ?
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February 2024 by Bill Starzynski
Great store. Very clean. They often have someone playing the piano at the top of the escalators. And staff are friendly and helpful. What else could you want??!!!
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February 2024 by Teresa Jones
Save big money at Menards
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February 2024 by Trey L
Bogus service got treated like a thief just coming to pick up an online order for my moms made me call my mother to verify when I already had barcode and verified email. Doing to much
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January 2024 by Will P
It’s a Menards. You’re going to get what you’re going to get. Honestly you’re probably better off going to Lowe’s but it’ll do if you’re rushed for time or need a tool you won’t use frequently. Be warned there is security patrolling the parking lot, and at each entrance, and patrolling the store, which makes for an overpoliced atmosphere.
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January 2024 by mohamed sabir
Bad management , and customer service at this Location.I’m working in a project , so I need an item that I got from Maplewood, Oakdale, and Fridley location all the inventory they have I buy it, but still need more, so I called Midway location to have this product ready for me I come. the flooring guy over the phone confirmed he will leave it by the cashiers, but when I went there I didn’t find anything. I was there looking around , so I have to ask the front manager, and here start my experience: the manager answer was: “I don’t know nothing go ask the flooring guy”. I walked there , and he was just standing with a long face when I asked about my product he just pointed the cart for me, I told him why you didn’t take this cart where we agreed because I was in rush there when he start yelling for no reason. I asked him why he’s yelling he say that this is way he normally talk. I just left. Walking to the register I asked the cashier guy for 15% discount that it’s running during this period at the store he said in the beginning no then I showed him the receipts I have from the other locations then he said ok I’ll give a discount but you have to leave the door and come back again to give you another discount because he doesn’t want to give a discount for more than one back. I’m just pissed the way they want make customers as monkeys or what. If other stores do it what’s make you guys feel better not to make the transactions easy and increase the sales???? I went to talk to someone that suppose to be a manager he said that he’s the store manager ( beard and tall guy , no uniform but has the radio of talkie walkie) before I finish my complaint he said :” I can't change the policy of the store for you, you should leave the store now’ I was like ok I’m leaving. I called over the phone to complain but the manager who pick up the phone was making fun of me, at this moment I knew, that there’s no way I will come back to this business, I won’t give them my business or any money. Losers.
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January 2024 by Olive
When I went to the store I needed help finding something and it took a very long time to find an employee to help me and then they couldn’t help me either.
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January 2024 by John Lehman
Stopped in here with a semi to grab some tools for a job. Yes I was in a semi truck. And I was ran off because they prohibit trucks. Ummm. You get your materials delivered to your store via semi trucks, your building was built with materials delivered by semi trucks, parking lot was paved by semi trucks. If the truck was in the parking lot a person should a been allowed inside to buy the products customer needed. Your statement is trucks can get in but not out is garbage! We are professional drivers we know where we can fit and can’t fit!
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December 2023 by Dwight Schuette
Items placed on wrong location. On the label its said it was on sale but when trying to ring it out at the register they were charging me at original price. I ask them to honor the sale price but they wouldn't. I later checked online and the same item online was advertised at sale price. The store really has bad management and team.
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December 2023 by Diana White
I’m glad I read the other man’s review, I thought it was just me, Every single time I go in the store the security guards follow me everywhere. I have spent thousands of dollars in the store because I did a remodel and bought all the lumber, plumbing, electrical etc. from Menards and yet I’m being followed all over the store like I’m stealing. I’m a middle-aged woman in my work uniform.The other day I was returning a rug doctor, I pulled up in front of the door and was unloading it. The security guard drove past me several times And when I got inside, there were five security guards standing there waiting for me!!!This is just ridiculous. No more. They will never get another nickel from me.
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December 2023 by Gregory Chambers
It was a extremely daunting and embarrassing situation to be someone who has been a long time customer and in good standings to feel the aggressive and intimidating trolling and constant following of security guards while I shopped. Every isle I went in, I was met immediately by security at the opposite end. They literally followed me the entire time all the way up until I got in line at checkout. It just really raises concerns in my eyes about the level of equality and fairness that seems to be unevenly distributed amongst its customers here at the Menards on University Ave in Saint Paul. I am not the only person who has experienced such harsh and humiliating treatment as I have witnessed with my own eyes, several occasions where the same treatment and discretion was applied to a few other customers. Unfortunately the saddest part is the simple fact that the customers I mentioned above and I were all persons of color!!! I DO NOT HAVE ANY PATIENCE OR TOLERANCE FOR PREJUDICE OR DISCRIMINATION AND I DO NOT RECOMMEND THIS LOCATION TO ANYONE, REGARDLESS OF RACE!!!!