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June 2025 by May GG
My boyfriend and his brother move their number lines to metro by t-mobile last week. Prices and offers were excellent but customer services has being a pain. We paid $205 for 2 lines and a free tablet that was in promotion. We asked the lady to give us a document that showed all the charges. She said they don't give this, just the receipt of payment received. It was very strange. I asked my boyfriend to call customer service and ask for the offers we received and how to find the receipt online that shos all charges. Customer service told him that he should be charged $121 that is the cost of all the activation, no extra cost, and corroborate the information that all stores should give a receipt or document that shows the charges. Next day we went back to store and spoke with the same lady. We asked for the receipt and see 2 extra charges that we didn't get. Both were for phone cases. We tried to speak with the lady but she said that she had to put the cases code to charge for the chips of the cellphones 🤔. And she mentioned that customer service was not the same as the store. We had called customer services 3 times and all the representatives mentioned that there was an extra charge and we need to resolve the issue with the store. We went and ask for the manager contact information and she didn't want to share this either because it was not appropriate. We left my boyfriend phone number and manager has not called him. We are looking to move back to our original cell phone company. I cannot trust in this store
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April 2025 by Amanda Puente
Most awful customer service ever! The woman with the big lashes kept looking at me but didn’t say a word while she was talking with another Hispanic lady, they were laughing and talking for over 30 mins, then she got on the phone and was talking to someone else.
I can’t believe the customer service here, it was awful, I’m heading to Xfinity mobile.
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February 2025 by Dani BWms
Elizabeth was so helpful and professional. I was in and out in no time with my problem resolved.
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December 2024 by Brian
Drove past it.
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November 2024 by Ia Tsaab
1st visit was great, that's what the 2 stars is for. 2nd visit, felt discriminated. There was 2 of them providing service for 1 person. They make me wait 30 mins, just to charge me double for what I came for so I left.
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October 2024 by Tae Supreme
I’ve called 3 times now and still nobody has picked up the phone. Pretty ridiculous
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September 2024 by Pattie Rhein
Angel was amazing! I definitely will go back there again and tell all my friends about it!!!
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June 2024 by Gesly Peña
I was just there, and even though it's 3:03 pm the place is closed ?
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May 2024 by Santiago Castellanos
Thank you so much Moe for the good service i will be back!
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May 2024 by huab xyooj
Highly recommend Metro. Best location on white bear. Come see Moe. Best customer service.
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May 2024 by Thomas Schneider
Always help me out with my TMetro modem and my key my cell phone ? and I thanked him very much
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May 2024 by Krystal Pankey
I went into metro pcs today and got amazing service from moe and when I tell you i couldn’t be more grateful he saved me a lot of money and headache and should definitely get a raise cause the customer service was amazing thank you best in store experience I’ve ever had
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October 2023 by Nicole Rae
Doesn’t greet or even acknowledge that a customer has came in. Doesn’t let a person know how long the wait will be until they have been waiting 25+ minutes. Allowed a customer to cut in front of someone who came in first. Disappointed, customer service is poor
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August 2023 by Luis Antonio Crespo Brunet
Very good treatment, the colleague who works at the counter is a pleasure to go shopping at that store, I recommend it, they are very professional
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August 2023 by Rose Davis
Monthly payments
