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April 2024 by Brooke
Never going to this location again, I called before hand and asked if they’re still taking buys and they said yes they are. I get there and walk in the door and say “hey!” The staff look at me, then look away rolling their eyes and continue to talk to each other. I stood there, one of them looks back at me saying “are those infant clothes? We’re not taking anymore buys.” She ended up looking through one bag that I brought in folded neat. When I got back to pick up my bag, the staff argued over which one should help me as they were all “too busy”. The girl grabbed my bag and threw it on the counter saying the price I’m getting. I looked into the bag and every single piece of clothing was unfolded and just thrown in there like a tornado came through. The staff was so disrespectful and most of the clothing on the shelves were either stained, old or way over priced.
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April 2024 by A F
It used to be a good place for kids' clothes, but has become quite expensive. Always check your receipt because they often don't honour their advertised discounts. Last time I went, I paid full price for a number of items even though they were advertised as 40% off on the front door. I had even confirmed in the store that the deal was correct, but was still charged full price and now I would have to drive all the way back if I wanted to rectify this over a small amount of money. Nobody likes feeling ripped off after leaving a store and I've felt like this too many times now to consider going back.
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March 2024 by Kathryn-Ann Cravillion
A great place to shop for kids clothes. They are in great condition, well organized, and an affordable price. Books and toys are cheap too. The kids happily play while I shop.They didn't buy items during the last hour the store is open, so keep that in mind.
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January 2024 by Brian Sobasz
My wife Shannon Johnson and I love this store most friendly people honest hands down best once upon a child
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January 2024 by Madeline Johnson
We were not impressed with this once upon a child. The store was so cluttered and unkept it was hard to shop. The workers did not greet us or inform us of the major deal that was going on. We love OUAC, but this one did not seem as kept as many others we have been to.
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December 2023 by Lisa
I have tried so hard to shop at this local store (for years now) and I just can’t do it anymore. The staff is so unfriendly every single time I shop there, it’s almost as if I am inconveniencing them by shopping there. This morning the young woman seemed annoyed she had to get off the phone just to check out my purchases. They are always complaining about customers, either to each other or to whoever it is they are on the phone with. I understand that places are understaffed right now but this is just crazy how rude the people continue to always be here, time and time again. I always go out of my way to try to talk to the people working there and am blown away by just how much they seem to hate their jobs.
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November 2023 by Nayab Latif
They don’t buy anything and just waste your time. Please beware when they return your stuff, check it before bringing it home. Some of our stuff was missing. And they gave us nothing, just said, we have returned everything
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October 2023 by Toni Kaercher
The staff were super nice, especially the girl who I think was the manager. They also have a good selection of stuff. But if you sell there, if the amount they buy is over $40, they give you a Visa card, not cash.
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September 2023 by Tom Gates
This location stands out from the rest because they dont arbitrarily stop buying items hours before they close.
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August 2023 by sara pitre
Came into the store today at 4pm and the dinger goes off when you walk in. The girl at the register (dark hair with glasses) completely ignored me while I’m standing at the counter waiting for assistance. When I realized she wasn’t going to say anything, or help me, I asked if she was going to assist me. She still didn’t even look in my direction and called for someone else to help me. I was then told they stop buying clothes at 3, but your hours are until 8…? You’re a consignment store and you don’t purchase clothes for half of the time you’re open? What a joke!!! Maybe put that on your website or in your hours. Also find employees that have half a brain cell of how to function in customer service jobs.
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June 2023 by Amber H
My kids were bummed out that they couldn't try on clothes in the bathroom. It was really gross in there. So we only got a couple of items. When I told the people working about the bathroom, they did check on it, but we wouldn't have had time for them to clean it at that point. Oh well!
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June 2023 by Sahara Wallin
Came to this once upon a child to kill time before my sons dentist appt. Found some Nike shorts that were priced at $8.50. Went to check out and she said “oh.. well that’s not right… these are $10” and I said, “the tag says $8.50???” And she just said “they have the wrong tag” and she wasn’t willing to adjust the price per their mistake. Not the best customer service. Will not return to this location.
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June 2023 by Mariah Collins
Seem they are picky for what they can and can’t take for children’s toys and clothing.
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April 2023 by Justin S.
I needed quick cash and found old clothes from my high school years thinking they wouldn't accept them for whatever reason. The lady accepted a basket full of clothes, and an hour later were able to compensate me for everything! Nice way to donate older smaller clothes and make some extra money!
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January 2023 by Michelle Rodriguez
Store needs to update their opening time on Google. Website says 9:30am but Maplewood and Roseville open at 10am! Other than that I love shopping here
