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November 2025 by Sarai Moreno
Friendly and helpful staff helped us find what we were searching for.
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November 2025 by Sangbum Ro
I’ve always loved Patagonia, but today my experience took that appreciation to a whole new level.
I brought my 15-year-old Patagonia messenger bag to the store to ask about repairing the worn, scratched-off reflective strips. The staff let me know that this particular part couldn’t be repaired—but then they did something truly remarkable: they offered to trade in my old bag for a brand-new one at no cost. I walked out with a replacement that was equivalent in value and quality, completely free.
This level of customer service not only impressed me—it reaffirmed our confidence in Patagonia as a brand. Just two weeks ago, my wife and I spent about $1,000 on Jackson Glacier parkas, and we weren’t entirely sure whether we had made the best decision for our budget. After today, we feel completely reassured. We know we’ll be able to enjoy our parkas for many years without worrying about unexpected issues.
Patagonia has earned our trust all over again. Outstanding products backed by outstanding service.
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September 2025 by Matthew Schober
Great clothing - just culture war advocates and sometimes things get a little weird.
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August 2025 by Tobias Jansen
Patagonia has simply put the best customer support out there. An employee made me aware of the iron clad guarantee and worked with me on a number of clothing items purchased throughout the last 10 years. When shopping they are there for you without hovering. I cannot say enough good things about the St. Paul team.
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August 2025 by Kyle Trenberth
I could go broke her le I love the clothes so much. Great selection and helpful staff.
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July 2025 by Louis Weiner
Great store and great product in a great neighborhood
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July 2025 by Ross MK
I believe the store rep that helped me was named Turner provided exceptional service was very quick and helpful with helping finding the right fit for their rain jackets. Patagonia stands by their products and they take care of their customers another reason to go for this brand over others. Thank you
for the awesome experience! Side note they just remodeled the store looks awesome!
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July 2025 by Braedon Nguyen
Solid warranty
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June 2025 by D. J333
“This Location Made Me a Patagonia Customer for Life”
I brought in two sweaters and a two pairs of pants that needed repairs. The rep told me honestly he wasn’t sure if they could be repaired, but Patagonia stands by their gear. Then he did something I didn’t expect: he replaced all four items on the spot.
No hassle. No paperwork. Just real service from a brand that means what it says.
That one moment was all it took. I’ve now switched my entire wardrobe to Patagonia and I’m converting my family’s too. When a company backs their mission with action, it’s not just good service. It’s rare, and it’s unforgettable.
Massive thanks to the team at Grand Ave. You didn’t just replace clothing you built brand trust that’ll last for years.
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May 2025 by warezcg
nice store nice staff and good clothes
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May 2025 by Cedar Lewis
Eleanor and all the other staff working today were extremely kind and helpful during a warranty claim. They helped me find the perfect replacement and made sure I was completly satisfied. Thank you!
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April 2025 by Nate Hale
Came with a broken zipper and damaged teeth on a well-loved sweater that my son has worn daily for 6 months and the store replaced it on the spot—no questions asked. While it likely could have been repaired; the gentlemen I spoke with insisted on replacing to avoid a 2 month wait.
I have a different well-loved jacket of my own in for repair and hope to receive it back soon because of the sentimental attachment I have to my Patagonia investments.
Patagonia, thank you for setting the standard for support and continuing to make me a very loyal customer—no matter which store I purchase your items from.
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April 2025 by Timothy Cruikshank
Great product, wonderful company, excellent and friendly customer service.
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February 2025 by Aaron Wright
Awesome experience today. I came in with a jacket needing repair and they helped me get it all sorted out. Thanks for the help today.
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January 2025 by Ted Pagel
Thanks for being the best. Matthew was great!
